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All Journal Lontar : Jurnal Ilmu Komunikasi International Journal of Economics, Business and Accounting Research (IJEBAR) AGUNA: Jurnal Ilmu Komunikasi
Aat Ruchiat Nugraha
Universitas Padjajaran
Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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Implementasi Corporate Social Responsibility PT. Pertamina (Persero) pada Program Siswa Mengenal Nusantara Afifah Izzaturrahmi Ibrahim; Lukiati Komala Erdiyana; Aat Ruchiat Nugraha
LONTAR: Jurnal Ilmu Komunikasi Vol. 9 No. 2 (2021): Lontar : Jurnal Ilmu Komunikasi
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/lontar.v9i2.2363

Abstract

ABSTRACT The diversity of tribes, religions, races, and between groups for the Indonesian people is a strength to build a great nation. The younger generation's understanding of the cultural diversity of Indonesia is fading due to the impact of globalization, so an education program for love of the homeland is needed. One of the educational programs is the Student Know the Archipelago Program which is sponsored by a company that is part of a State-Owned Enterprise (BUMN) conducted by PT. Pertamina in Papua Province. The purpose of this research is to know about implementing Corporate Social Responsibility through the student program to know Nusantara by PT Pertamina (Persero). The research method used is a descriptive study with qualitative data types through data collection techniques conducted utilizing interviews, observations, and literature studies. The results showed that in the planning phase of PT Pertamina SMN CSR program which refers to the concept of Hohnen shows there is still some inconformity implementation of CSR program due to the condition of Papua area that has limitations in access to information and communication. This limitation can make the lack of a valid CSR program SMN 2018 held by PT. Pertamina (Persero) in campaigning for the diversity of Indonesian culture. Simpulan showed that PT. Pertamina has been striving to be able to realize the CSR program as a manifestation of the responsibility of BUMN present for the state.
THE INFLUENCE OF EXPERIENTIAL MARKETING, SATISFACTION ON CUSTOMER LOYALTY: A STUDY ON THE HOTEL INDUSTRY IN INDONESIA Muh. Syaiful Saehu; Bahtiar Efendi; Teguh Setiawan Wibowo; Aat Ruchiat Nugraha
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 4 (2023): IJEBAR, Vol. 7 Issue 4, December 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i4.11654

Abstract

This quantitative research investigates the relationship between Experiential Marketing (X1), Satisfaction (X2), and Customer Loyalty (Y) in the hotel industry. Data was collected through a questionnaire via goggle form with questions and statements related to the third variable. The research sample was selected based on hotels with a -+ 4 star rating. The data analysis method used multiple linear regression, T test, and F test using SPSS software. The research results revealed: 1). Experiential Marketing (X1) and Satisfaction (X2) have a significant positive influence on Customer Loyalty (Y) in multiple linear regression analysis. 2). The T test shows that both X1 and X2 separately have a significant effect on Customer Loyalty with the appropriate level of significance. 3). The results of the F test state that X1 and X2 together have a significant effect on Customer Loyalty. This research underscores the importance of creating engaging experiences for customers and ensuring their satisfaction to maintain and increase customer loyalty in the hotel industry. The implications of this research strengthen the role of these two variables in competition in the hotel industry and customer retention strategies.
Upaya Strategi Komunikasi Organisasi Nonprofit ASEAN Foundation dalam Meningkatkan Kesadaran ASEAN Ashila Nafisaputri; Susie Perbawasari; Aat Ruchiat Nugraha
AGUNA: Jurnal Ilmu Komunikasi Vol 2, No 2: Juli (2021)
Publisher : AGUNA: Jurnal Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35671/aguna.v2i2.1255

Abstract

ASEAN Foundation sebagai salahsatu entitas ASEAN diberikan mandat untuk mempromosikan Kesadaran ASEAN melalui edukasi, interaksi antar-warga, dan kolaborasi dengan para pemangku kepentingan. Penelitian ini bertujuan untuk mengetahui tahapan strategi komunikasi ASEAN Foundation dalam meningkatkan Kesadaran ASEAN. Metode yang digunakan adalah deskriptif dan data dikumpulkan dengan teknik wawancara mendalam, observasi, serta studi pustaka. Hasil penelitian di lapangan menemukan bahwa ASEAN Foundation melandaskan rencana strategi komunikasi dengan mandat organisasi serta melakukan audit komunikasi turut dilakukan untuk memastikan pelaksanaan strategi menjadi lebih efektif. Tahapan analisis situasi telah membantu organisasi dalam memaksimalkan sumber daya yang dimiliki serta meminimalisasi hambatan dan ancaman yang dapat menganggu strategi komunikasi dalam menargetkan pemuda ASEAN berusia 18-35 tahun sebagai audiens primer. Dalam tahap menyusun tujuan komunikasi, ASEAN Foundation menginginkan peningkatan kesadaran ASEAN di kalangan pemuda selama periode 2018-2025. Tahapan pengembangan pesan dilakukan menjelaskan bagaimana ASEAN dapat membantu orang dan memberikan manfaat bagi pemuda ASEAN, sehingga muncul kalimat kunci Think, Feel, and Be ASEAN untuk kemudian disebar di saluran media sosial dan konvensional. Pengukuran dan evaluasi dilakukan setiap akhir tahun dengan menggunakan Social Media Monitoring, Website Traffic Monitoring, Media Coverage, survei, dan FGD. Strategi komunikasi yang dimiliki ASEAN Foundation dapat dimaksimalkan kembali mengingat sumberdaya organisasi yang terbatas, terdapat beberapa tahapan yang belum optimal dalam upaya mencapai tujuan akhir organisasi sehingga beberapa pesan yang ingin disampaikan tidak sesuai dengan harapan.
Co-Authors Afifah Izzaturrahmi Ibrahim Ashila Nafisaputri Bahtiar Efendi Lukiati Komala Erdiyana Muh. Syaiful Saehu Susie Perbawasari Teguh Setiawan Wibowo