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All Journal Jurnal Ekonomi Bisnis Syariah Social, Humanities, and Educational Studies (SHEs): Conference Series
Endang Puspita
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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ANALISIS PENGARUH SERVICE QUALITY DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION PADA BANK SYARIAH KABUPATEN KOLAKA SULAWESI TENGGARA Endang Puspita; Munadi Idris; Muhammad Akbar
Jurnal Ekonomi Bisnis Syariah Vol 3 No 2 (2020): Jurnal Ekonomi Bisnis Syariah
Publisher : IAI Al-Mawaddah Warrahmah Kolaka

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Abstract

There are two Sharia Banks in Kolaka Regency, namely BNI Syariah Bank KCP Kolaka and Bank Muamalat Indonesia Tbk KCP Kolaka. The determinants of customer satisfaction include service quality and customer experience. To attract the hearts of its customers, every company, especially the Kolaka Regency Sharia Bank, must always provide and pay attention to customer satisfaction. The formulation of the problem in this study is whether there is a simultaneous influence of Service Quality and Customer Experience on Customer Satisfaction at the Kolaka Regency Sharia Bank? The purpose of the study was to determine whether there was a simultaneous influence of Service Quality and Customer Experience on Customer Satisfaction at the Kolaka Regency Sharia Bank. The research method used in this study is to use a quantitative approach. Determination of the number of representative samples that depends on the number of indicators multiplied by 5 based on the results of a questionnaire with a total of 65 respondents. The sampling technique used is the Accidental Sampling method, which is a sampling technique based on chance. The data sources used are primary and secondary data sources, the data in this study are direct answers assisted by questionnaires or questionnaires given directly by customers to be filled in according to the actual situation. Data analysis techniques through the SPSS 0.20 program are Validity, Reliability, Classical Assumptions Test, and Statistics. The results showed that by using a questionnaire or questionnaire, researchers obtained research results by showing that partially the Service Quality Variable (X1) had no positive and significant effect on the Customer Satisfaction Variable (Y) with a Sig value. Of 0.154 while the Customer Experience Variable (X2) has a positive and significant effect on the Customer Satisfaction Variable (Y) with a Sig value of 0.000. Meanwhile, the Service Quality and Customer Experience variables simultaneously have a positive and significant influence on the Customer Satisfaction Variable.
Use of Audio Visual Media to Improve Student Learning Outcomes in Science Learning Endang Puspita
Social, Humanities, and Educational Studies (SHES): Conference Series Vol 4 (2021): Social, Humanities, and Educational Studies (SHEs): Conference Series (Special Issue 1
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (615.611 KB) | DOI: 10.20961/shes.v4i5.66168

Abstract

Perkembangan ilmu pengetahuan dan teknologi semakin mendorong upaya-upaya pembaharuan dalam pemanfaatan hasil-hasil teknologi dalam proses belajar. Penggunaan media audio visual dalam mempelajari materi peserta didik sedapat mungkin melihat secara langsung, jelas dan nyata objek yang dipelajari, agar materi yang mereka dapatkan bisa menjadi ilmu pengetahuan bagi mereka. Pembelajaran Ilmu Pengetahuan Alam (IPA) merupakan pembelajaran eksak, sesuai dengan tujuan pembelajaran Ilmu Pengetahuan Alam (IPA) perlu diajarkan dengan cara tepat yang harus melibatkan siswa secara aktif guna menumbuhkan cara berpikir ilmiah pada peserta didik tersebut. Dengan penggunaan media audio visual, dapat mengusahakan pembelajaran IPA yang menyenangkan sehingga meningkatkan hasil belajar IPA. hasil belajar turut serta dalam membentuk pribadi individu yang selalu ingin mencapai hasil yang lebih baik lagi sehingga akan mengubah cara berpikir serta menghasilkan perilaku kerja yang lebih baik.
Co-Authors Muhammad Akbar Munadi Idris