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All Journal JURNAL BISNIS STRATEGI JDM (Jurnal Dinamika Manajemen) Students´ Journal of Economic and Management Proceeding SENDI_U
Toto Suharmanto
Jl. Kendeng V Bendan Ngisor, Semarang, 50233
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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ANALISIS PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Konsumen Swalayan Sentral kendal) ARDIANTO, 08.05.51.0087 RIFQI; Suharmanto, Toto
Students Journal of Economic and Management Vol 1, No 1 (2012): VOL. 1 NO. 1 EDISI PERTAMA 2012
Publisher : Students Journal of Economic and Management

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Abstract

Research with the title “ANALYSIS OF INFLUENCE OF QUALITY SERVICE CUSTOMER SATISFACTION ”.(Studies in Self-Service Consumer Sentral Kendal), aims to analyze the customer satisfaction department of the Sentral Kendal.The population in this study were the Sentral Kendal supermarket consumers who shop at the site. Determination of the sample is done by techniques “Accidental sampling”, The sampling technique based on the accident and the number of samples taken by as many as 100 persons / respondents. The collected data were analyzed using the following: factor analysis to test the validity of the statement items, Cronbach Alpha formula to test the reliability of the instrument, the regression analysis to examine the magnitude of the effect of each independent variable on the dependent variable and the coefficient of determination and F test used to test the goodness of the model (Goodness of Fit). Based on data analysis and hypothesis test obtained that is partially the result of physical evidence variable, reliability, responsiveness, assurance, and empathy has a positive and significant impact on customer satisfaction. Variable physical evidence, reliability, responsiveness, assurance, and empathy together have a positive and significant impact on customer satisfaction. The most influential variables are dominant to the satisfaction of the members of the five variables are the physical evidence. The test result is known that the variable coefficient of determination of physical evidence, reliability, responsiveness, assurance, and empathy are able to explain the variation of 78.5% to the satisfaction of the Sentral department customer kendal, while the rest of 21.5% influenced by other variables not included in this study.Key words: Tangible, Reliability, Responsiveness, Assurance, Emphaty, Customer Satisfaction.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PT. ARTHA ASIA FINANCE DI SEMARANG Dwi Daryanto, 08.05.51.0001; Suharmanto, Toto
Students Journal of Economic and Management Vol 1, No 1 (2012): VOL. 1 NO. 1 EDISI PERTAMA 2012
Publisher : Students Journal of Economic and Management

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Abstract

The purpose of business is to create customers in order to feel satisfied. Consumer satisfaction is influenced by the perception of the quality of the service, product quality, price and factors that is personal and that is the situation for a moment. One of the factors that determine customer satisfaction is customer perception about the quality of service that focuses on the five dimensions of quality, services, namely physical evidence, reliability, responsiveness, assurance and empathy. The population in this study was consumers Artha Asia Finance, JL. of Brigjend. Sugiarto No. 462 C, Semarang. And samples in this study was 100. Analysis technique used is regression results showed that: physical evidence, reliability, responsiveness, assurance and empathy matter positively and significantly to consumer satisfaction. Key words : Tangible, reliability, responsiveness, assurance, empathy and consumer satisfaction
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN (Studi Pada CV. Yudistira Motor Kaliwungu Kabupaten Kendal) Muhamad Maghfur, 07.05.51.0109; Suharmanto, Toto
Students Journal of Economic and Management Vol 1, No 1 (2012): VOL. 1 NO. 1 EDISI PERTAMA 2012
Publisher : Students Journal of Economic and Management

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Abstract

Emulation of[is effort in the field of motorbike workshop especially in nations is expanding very quickly. company of the Workshop have to be more pay attention the quality of service activities which they sell. Concept of is quality of service have come to very dominant factor to efficacy of company, because if customer client or consumer feel that quality of well accepted service or it to hence will feel trust and have commitment become customer which is loyal. Pursuant to the mentioned hence writer try to lift research with title “Analisis Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan (Studi Pada CV. Yudistira Motor Kaliwungu Kabupaten Kendal) ”. Research concerning influence of is quality of service to customer loyalties at CV. Yudistira Motor Kaliwungu Kabupaten Kendal take 80 responder with significant level 5%, used by data is primary data, data analysis use analysis qualitative and quantitative which cover validity test, test reliabilities, doubled regression, hypothesis test and determination coefficient. Pursuant to variable influence data analysis of is quality of service to customer loyalties can be taken by the following conclusion : equation of yielded by doubled linear regression of examination by partial obtained there are positive influence and significant between quality of service which in the form of extant to customer loyalties CV. Yudistira Motor Kaliwungu. There are positive influence and significant between quality of service which in the form of mainstay to customer loyalties CV. Yudistira Motor Kaliwungu. There are positive influence and significant between quality of service which in the form of comments to customer loyalties CV. Yudistira Motor Kaliwungu. There are positive influence and significant between quality of service which in the form of certainty to customer loyalties CV. Yudistira Motor Kaliwungu. There are positive influence and significant between quality of service which in the form of caring to customer loyalties CV. Yudistira Motor Kaliwungu. Equal to 89 % customer loyalties CV. Yudistira Motor Kaliwungu can influence by quality of service which in the form of is extant, mainstay, comments, caring and certainty. Key words : extant, mainstay, comments, certainty and customer loyalties.
ANALISIS PENGARUH MOTIVASI KONSUMEN, PERSEPSI KUALITAS DAN SIKAP KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR HONDA DI KABUPATEN BANJARNEGARA Agung Gangsar Rismanto, 05. 2502.0123; Suharmanto, Toto
Students Journal of Economic and Management Vol 2, No 1 (2013): VOL. 2 NO. 1 EDISI PERTAMA 2013
Publisher : Students Journal of Economic and Management

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Abstract

The purpose of this research is so find out and analysis the effect of motivation, perception and consumer’s attitude through purchacing decision. The object of this reserct is “HONDA “ a motorcycle’s brand’s user and buyers around Banjarnegara. Based on the result of this reserct know that motivation, perception and customer’s attituted influence Honda purchasing with positively and significantly through purchasing decision Honda a motorcycle brand. The benefit of this reserct is used a source of information for increasing sales volume amount through customer’s behavior.Key words: motivation, perception, consumer’s attitude and purchasing decision
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PT. ARTHA ASIA FINANCE DI SEMARANG Dwi Daryanto, 08.05.51.0001; Suharmanto, Toto
Students Journal of Economic and Management Vol 2, No 1 (2013): VOL. 2 NO. 1 EDISI PERTAMA 2013
Publisher : Students Journal of Economic and Management

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Abstract

The purpose of business is to create customers in order to feel satisfied. Consumer satisfaction is influenced by the perception of the quality of the service, product quality, price and factors that is personal and that is the situation for a moment. One of the factors that determine customer satisfaction is customer perception about the quality of service that focuses on the five dimensions of quality, services, namely physical evidence, reliability, responsiveness, assurance and empathy. The population in this study was consumers Artha Asia Finance, JL. of Brigjend. Sugiarto No. 462 C, Semarang. And samples in this study was 100. Analysis technique used is regression results showed that: physical evidence, reliability, responsiveness, assurance and empathy matter positively and significantly to consumer satisfaction.Key words : Tangible, reliability, responsiveness, assurance, empathy and consumer satisfaction
KINERJA KEUANGAN KONVENSIONAL, ECONOMIC VALUE ADDED, DAN RETURN SAHAM Sudiyatno, Bambang; Suharmanto, Toto
Jurnal Dinamika Manajemen Vol 2, No 2 (2011): September 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i2.2479

Abstract

Penelitian ini bertujuan untuk menguji pengaruh kinerja keuangan konvensional; Return on Asset (ROA), Return on Equity (ROE), Residual Income (RI), dan kinerja keuangan yang lebih modern; Economic Value Added (EVA) terhadap return saham pada perusahaan-perusahaan dalam industry makanan dan minuman yang terdaftar di Bursa Efek Indonesia. Pengambilan sampel dalam penelitian ini menggunakan metode sensus, karena semua perusahaan dalam industry makanan dan minuman digunakan sebagai sampel. Namun dalam proses samplingnya mengunakan metode purposive sampling, yaitu menggunakan sampel dengan criteria-kriteria tertentu. Hasil penelitian menunjukkan bahwa Return on Asset (ROA) dan Residual Income (RI) berpengaruh positif dan secara statistik signifikan terhadap return saham pada level signifikansi 1%. Sedangkan Return on Equity (ROE) berpengaruh negative dan secara statistik signifikan terhadap return saham pada level signifikansi 10%, dan Economic Value Added (ERA) berpengaruh positif tetapi tidak signifikan terhadap return saham.This study aims to test the effect of conventional financial performance i.e. Return on Asset (ROA), Return on Equity (ROE), Residual Income (RI), and the more modern financial performance which is Economic Value Added (EVA) toward stock returns on companies in the food and beverage industry listed in Indonesia Stock Exchange. Sampling technique in this study uses the census method, all companies in the food and beverage industry are used as a sample. The process of sampling using purposive sampling method. The result shows that Return On Asset (ROA) and Residual Income (RI) are positive and statistic significant impact on the stock returns at significance level 1%. While the Return on Equity (ROE) is negative and statistic significant impact on the stock returns at significance level 10%, Economic Value Added (EVA) is positive and statistic not significant impact on the stock returns.
PENGARUH IKLIM ORGANISASI, KEPEMIMPINAN TRANSFORMASIONAL DAN KEPEMIMPINAN TRANSAKSIONAL TERHADAP KINERJA KARYAWAN PADA PT PERTIWI INDOMAS SEMARANG Waluyo Ihsan, 11.05.51.0093; Suharmanto, Toto
Students Journal of Economic and Management Vol 5, No 1 (2016): Vol.5 No.1 Edisi April 2016
Publisher : Students Journal of Economic and Management

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Abstract

This study discusses the influence of organizational climate, leadership transformational and transactional leadership on employee performance. Places were taken on the employees who are still actively working at PT. Pertiwi Indomas Semarang. In the operations of the company there is a problem or a phenomenon that is not achieving the revenue targets that are established by the management company. A sample of 89 respondents, using purposive sampling techniques that sampling based on specified criteria or considerations include: employees who are still actively working at PT. Pertiwi Indo Mas Semarang, employees have worked at least one year; and willing to be the respondent. Methods of data analysis using linear regression. The test results showed that there are significant positive and significant correlation between organizational climate, transformational leadership and transactional leadership on employee performance.. Keywords:      organizational climate, transformational leadership, transactional leadership and employee performance.
PENGARUH KUALITAS LAYANAN, KEPERCAYAAN DAN KOMITMEN TERHADAP KEPUASAN NASABAH (Studi Pada PD. BPR BANK DAERAH PATI) Shinta Nilasari, 13.05.51.0185; Suharmanto, Toto
Students Journal of Economic and Management Vol 6, No 2 (2017): Vol, 6 No. 2 Edisi Oktober 2017
Publisher : Students Journal of Economic and Management

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Abstract

This Study aimed to analyze the influence of service quality, trust and commitment on customer satisfaction debtor PD. BPR Bank Daerah Pati. The population in this study is the debtor BPR Bank Daerah Pati. Because the population is not known with certainty, then the sampling is based on the formula proposed by Taro in order to obtain a sample of 100 people. Test equipment used in this study testing the validity using factor analisys, reliability using Cronbach Alpha testing and hypotesis using multiple linear regression. The resut of analisys can be concluded that: the positive effect of service quality on customer satisfaction. The better the quality of the service, the customer satisfaction debitor PD.BPR Bank Daerah Pati will increase. Confidence positive effect on customer satisfaction. The better trust then the debitor customer satisfaction PD. BPR Bank Daerah Pati will increase. Commitment positive effect on customer satisfaction. The better trust then the debitor customer satisfaction PD. BPR Bank Daerah Pati will increase. Keywords : quality of service, trust, commitment and customer satisfaction.
Kinerja Keuangan Konvensional, Economic Value Added, dan Return Saham Sudiyatno, Bambang; Suharmanto, Toto
JDM (Jurnal Dinamika Manajemen) Vol 2, No 2 (2011): September 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i2.2479

Abstract

Penelitian ini bertujuan untuk menguji pengaruh kinerja keuangan konvensional; Return on Asset (ROA), Return on Equity (ROE), Residual Income (RI), dan kinerja keuangan yang lebih modern; Economic Value Added (EVA) terhadap return saham pada perusahaan-perusahaan dalam industry makanan dan minuman yang terdaftar di Bursa Efek Indonesia. Pengambilan sampel dalam penelitian ini menggunakan metode sensus, karena semua perusahaan dalam industry makanan dan minuman digunakan sebagai sampel. Namun dalam proses samplingnya mengunakan metode purposive sampling, yaitu menggunakan sampel dengan criteria-kriteria tertentu. Hasil penelitian menunjukkan bahwa Return on Asset (ROA) dan Residual Income (RI) berpengaruh positif dan secara statistik signifikan terhadap return saham pada level signifikansi 1%. Sedangkan Return on Equity (ROE) berpengaruh negative dan secara statistik signifikan terhadap return saham pada level signifikansi 10%, dan Economic Value Added (ERA) berpengaruh positif tetapi tidak signifikan terhadap return saham.This study aims to test the effect of conventional financial performance i.e. Return on Asset (ROA), Return on Equity (ROE), Residual Income (RI), and the more modern financial performance which is Economic Value Added (EVA) toward stock returns on companies in the food and beverage industry listed in Indonesia Stock Exchange. Sampling technique in this study uses the census method, all companies in the food and beverage industry are used as a sample. The process of sampling using purposive sampling method. The result shows that Return On Asset (ROA) and Residual Income (RI) are positive and statistic significant impact on the stock returns at significance level 1%. While the Return on Equity (ROE) is negative and statistic significant impact on the stock returns at significance level 10%, Economic Value Added (EVA) is positive and statistic not significant impact on the stock returns.
PENGARUH KEPEMIMPINAN, KOMITMEN ORGANISASI, DAN MOTIVASI TERHADAP KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN, PENDIDIKAN, DAN PELATIHAN (BKPP) KOTA SEMARANG Dwi Ditasari, 14.05.51.0111; Suharmanto, Toto
Students' Journal of Economic and Management Vol 7 No 2 (2018): vol.7 no.2 Oktober 2018
Publisher : Students' Journal of Economic and Management

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Abstract

The purpose of this study is to analyze the influence of Leadership, Organizational Commitment, and Motivation to Employee Performance at the Agency Staffing, Education, and Training (BKPP) of Semarang City. In this study the independent variables that affect the performance of employees are limited to Leadership, Organizational Commitment, and Motivation. The population in this study is the entire Employee Performance at the Agency Staffing, Education, and Training (BKPP) of Semarang City which amounted to 63 people. And selected as many as 63 respondents who serve as a sample. Data analysis techniques used are the validity test, reliability test and multiple linear regression analysis using IBM SPSS software version 20.0 to test and prove the research hypothesis. The result of multiple linear regression test shows that Leadership has positive and significant influence to employee performance, Organizational Commitment has positive and significant influence to employee performance, and Motivation has positive and significant influence to employee performance. Keywords: Leadership, Organizational Commitment, Motivation, and Employee Performance.
Co-Authors 05. 2502.0123 Agung Gangsar Rismanto 07.05.51.0109 Muhamad Maghfur 08.05.51.0001 Dwi Daryanto 08.05.51.0087 RIFQI ARDIANTO 11.05.51.0093 Waluyo Ihsan, 11.05.51.0093 Bambang Sudiyatno Dwi Ditasari, 14.05.51.0111 Hadi, Teguh Parmono Muhaimin Muhaimin Rama Cheisa Pradana Putra, 15.05.51.0201 Santoso, Ignatius Hari Shinta Nilasari, 13.05.51.0185 Shinta Nilasari, 13.05.51.0185