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Norhisham Abdul Mutalib
Universiti Kuala Lumpur
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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How the Hotel Website Management Influence Hotel Supply Chain Management and Tourism Industry? A Case of Malaysian Roeshartono Roespinoedji; Yati Mulyati; Rozahi Istambul; Norhisham Abdul Mutalib
International Journal of Supply Chain Management Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (759.746 KB)

Abstract

The objective of the current study is to examine the influence of hotel website management on hotel supply chain management and tourism industry performance in Malaysia. In the present decade, there is an increasing public interest in the web correspondence and the Internet marketing on tourism. A growing number of the Internet clients demonstrate that the Internet has grown quicker than some other type of electronic innovation or correspondence. That is why it is one of the emerging element to connect hotels and tourists. In this study a survey was carried out to collect the data from hotel employees and tourists. While analysing the data, it is revealed that hotel website management has considerable contribution in tourism industry through hotel supply chain. Website elements such as accessibility, flexibility and interactivity have important role in hotel supply chain. Moreover, staff service quality cannot be neglected. It increases the website service quality by strengthening the positive effect of hotel website on hotel supply chain.
The Impact of Internationalization in Influencing Firm Performance and Competitive Advantage: The Mediating Role of Eco-Innovation Sri Juniati; Mohd Haizam Mohd Saudi; Eriana Astuty; Norhisham Abdul Mutalib
International Journal of Supply Chain Management Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (762.755 KB)

Abstract

The aim of this study is to examine the impact of internationalization, on firm performance and competitive advantage in Malaysia multinational companies. In doing so, we utilized of Exploratory Factor Analysis (EFA) to find the four factors are depicted by aggregate twenty-four items in which all items factor loadings are more noteworthy than 0.70. Besides, the consequences of estimation model wellness of CFA clarify that every of the four considered model wellness clarify that the gathered data is fit for making the factors. Finally, the outcomes of structural equation modelling prescribed that at first, four constructs eco-innovation (includes organization eco-innovation, process eco-innovation and product eco-innovation), internationalization and firm performance successfully predict competitive advantage. Moreover, firm performance, eco-innovation and internalization have a positive and significant impact on competitive advantage in Malaysian multinational firms. Furthermore, our results also confirm that eco-innovation has significantly mediates the relationship between internationalization and firm performance. This model clarifies 63.38% variation of competitive advantage by internationalization, firm performance and eco-innovation in Malaysia MNC’s.
Co-Authors Eriana Astuty Mohd Haizam Mohd Saudi Roeshartono Roespinoedji Rozahi Istambul Sri Juniati Yati Mulyati