International Journal of Supply Chain Management
Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)

How the Hotel Website Management Influence Hotel Supply Chain Management and Tourism Industry? A Case of Malaysian

Roeshartono Roespinoedji (Widyatama University)
Yati Mulyati (Widyatama University)
Rozahi Istambul (Widyatama University)
Norhisham Abdul Mutalib (Universiti Kuala Lumpur)



Article Info

Publish Date
27 Feb 2019

Abstract

The objective of the current study is to examine the influence of hotel website management on hotel supply chain management and tourism industry performance in Malaysia. In the present decade, there is an increasing public interest in the web correspondence and the Internet marketing on tourism. A growing number of the Internet clients demonstrate that the Internet has grown quicker than some other type of electronic innovation or correspondence. That is why it is one of the emerging element to connect hotels and tourists. In this study a survey was carried out to collect the data from hotel employees and tourists. While analysing the data, it is revealed that hotel website management has considerable contribution in tourism industry through hotel supply chain. Website elements such as accessibility, flexibility and interactivity have important role in hotel supply chain. Moreover, staff service quality cannot be neglected. It increases the website service quality by strengthening the positive effect of hotel website on hotel supply chain.

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Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...