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Mohd Rizaimy Shaharudin
Universiti Teknologi MARA
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Quality of Service Practices within Business Market: An Automotive Industry Experience Jamaludin Akbar; Mohd Rizaimy Shaharudin; Siti Fairuza Hassam; Nurdiyana Nazihah Zainal; Amir Imran Zainoddin
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In todays business market, products alone cannot assure vendors success due to the trend of the market where buyers perceived products and services are equally important. To face this current development, vendors are forced to offer added values to their products. Excellent quality of service is one of the options available because it can lead to the buyers satisfaction, and ultimately, loyalty. To date, little is known about the quality of service practices in the Malaysian Automotive Industry. Therefore, the case study was conducted to understand the practices better. It was investigated in the language of the actors in the industry specifically the buyers. In-depth interviews were conducted to explore the quality of service practices which were felt to be crucial to this study. A hermeneutics analysis method was employed in analyzing the data. Results from the case studies indicated that quality of service practices has played significant roles in the Malaysian Automotive Industry. In addition, the practices are consistent with the four main principles in a buyer-vendor relationship within the automotive industry. This is in line with the current market trend.
Contributing Factors of Production Performance in the Food Processing Industry Nurdiyana Nazihah Zainal; Siti Fairuza Hassam; Mohd Rizaimy Shaharudin; Jamaludin Akbar; Muhammad Amin Mustafa
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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The main purpose of this study is to determine the factors that can contribute to the production performance in the food industry. This study can help to identify the contributing factors towards the production performance. Five factors were identified based on the past literature. 100 food processing manufacturers with the majority coming from small and medium industries (SME) have been selected. The purposive sampling technique has been selected for this study with the total number of usable questionnaires received being from 80 respondents. The collected data was analysed using SmartPLS 3.0 to test the relationships between the independent variables and the dependent variable of the study. The results showed that the Total Quality Management (TQM), Lean Management (LM), and Hazard Analysis and Critical Control Point (HACCP)significantly influenced the production performance. The practical implications of these outcomes are further discussed in the study.
Resource Supply Attributes Affecting Delay of High-Rise Building Construction in Thailand Chanicha Moryadee; Bhuk Kiranantawat; Wissawa Aunyawong; Mohd Rizaimy Shaharudin
International Journal of Supply Chain Management Vol 8, No 5 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Delay is one of the serious problems in the construction industry, particularly in high-rise building construction projects in Thailand. Therefore, this research aims to investigate the major causes and effects of delay problems in high-rise building construction projects in Thailand. The study employs both quantitative and qualitative study with concurrent mixed method design. Thirty-three causes and nine effects extracted from the literature review were used as the basis for further analysis. Relative Importance Index technique was used to analyse and calculate to the ranking of causes and effects of delay in Thai construction projects. The survey results were compared with the interview to unearth the true major causes of delay in Thai high-rise building construction projects. The results showed that the most significant factors of construction delay were: (1) change orders, (2) financial problem of contractor, (3) slow decision-making, (4) shortage of labour, (5) improper planning, (6) lack of good communication, (7) third party delay such as subcontractors or suppliers, (8) ambiguity of shop drawing designs, (9) shortage of construction materials and (10) late payment by owners. In terms of potential effects, the results indicated that the five most important effects were a delay in obtaining funds and profits for owners and contractors, cost overrun, time overrun, low quality due to hasty work and arbitration. Implications from these findings are further discussed.
Determinants of the Passengers' Light Rail Transit Usage in the Klang Valley Malaysia Mohd Rizaimy Shaharudin; Amir Imran Zainoddin; Jamaludin Akbar; Dahlan Abdullah; Nur Hannah Saifullah
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The study aims to examine the determinants that motivate passengers to use the Light Rail Transit in The Klang Valley, Malaysia. The factors identified in the study were traffic reduction, advantage of LRT, and attitude. This study used a questionnaire to gather the survey data. The convenience sampling technique was utilised in the study. SmartPLS Version 3 was used to test the hypotheses. The results of the study showed that traffic reduction, advantages of LRT and attitude have a positive influence towards the LRT usage. These significant variables can be used as a guide for the LRT operators to increase the LRT usage. Future research is suggested to include other potential factors that could stimulate more LRT usage and for it to become the preferred mode choice for travelling amongst the users.
Factors That Influence Green Practices Adoption Amongst Logistics Services Providers Mohd Rizaimy Shaharudin; Jamaludin Akbar; Nurdiyana Nazihah Zainal; Siti Fairuza Hassam; Amir Imran Zainoddin; Muhamad Fadli Mohamad Nizam
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The purpose of this study is to identify the factors that influence the green practices adoption amongst third party logistics services providers in Penang, Malaysia. The factors used in the study included technology (relative advantages, compatibility, and complexity), organisation (organisational support and quality of human resources), and environment (stakeholder pressure, governmental support, and environmental uncertainty). Purposive sampling has been used as the sampling method in this study. The data gained from the questionnaires have been analysed using SmartPLS 3.0 software. The findings show that relative advantages, compatibility, organisational support, quality of human resources, stakeholder pressure, and governmental support influences the green practices adoption. On the other hand, complexity and environmental uncertainty were found to have insignificant impacts towards the green practices adoption. The outcome of this study demonstrates practical implications for the managers by providing evidence of the critical factors to adopt the green practices amongst the third-party logistics services providers.
Co-Authors Amir Imran Zainoddin Bhuk Kiranantawat Chanicha Moryadee Dahlan Abdullah Jamaludin Akbar Muhamad Fadli Mohamad Nizam Muhammad Amin Mustafa Nur Hannah Saifullah Nurdiyana Nazihah Zainal Siti Fairuza Hassam Wissawa Aunyawong