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Amir Imran Zainoddin
Universiti Sains Malaysia
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Quality of Service Practices within Business Market: An Automotive Industry Experience Jamaludin Akbar; Mohd Rizaimy Shaharudin; Siti Fairuza Hassam; Nurdiyana Nazihah Zainal; Amir Imran Zainoddin
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In todays business market, products alone cannot assure vendors success due to the trend of the market where buyers perceived products and services are equally important. To face this current development, vendors are forced to offer added values to their products. Excellent quality of service is one of the options available because it can lead to the buyers satisfaction, and ultimately, loyalty. To date, little is known about the quality of service practices in the Malaysian Automotive Industry. Therefore, the case study was conducted to understand the practices better. It was investigated in the language of the actors in the industry specifically the buyers. In-depth interviews were conducted to explore the quality of service practices which were felt to be crucial to this study. A hermeneutics analysis method was employed in analyzing the data. Results from the case studies indicated that quality of service practices has played significant roles in the Malaysian Automotive Industry. In addition, the practices are consistent with the four main principles in a buyer-vendor relationship within the automotive industry. This is in line with the current market trend.
Determinants of the Passengers' Light Rail Transit Usage in the Klang Valley Malaysia Mohd Rizaimy Shaharudin; Amir Imran Zainoddin; Jamaludin Akbar; Dahlan Abdullah; Nur Hannah Saifullah
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The study aims to examine the determinants that motivate passengers to use the Light Rail Transit in The Klang Valley, Malaysia. The factors identified in the study were traffic reduction, advantage of LRT, and attitude. This study used a questionnaire to gather the survey data. The convenience sampling technique was utilised in the study. SmartPLS Version 3 was used to test the hypotheses. The results of the study showed that traffic reduction, advantages of LRT and attitude have a positive influence towards the LRT usage. These significant variables can be used as a guide for the LRT operators to increase the LRT usage. Future research is suggested to include other potential factors that could stimulate more LRT usage and for it to become the preferred mode choice for travelling amongst the users.
Factors That Influence Green Practices Adoption Amongst Logistics Services Providers Mohd Rizaimy Shaharudin; Jamaludin Akbar; Nurdiyana Nazihah Zainal; Siti Fairuza Hassam; Amir Imran Zainoddin; Muhamad Fadli Mohamad Nizam
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The purpose of this study is to identify the factors that influence the green practices adoption amongst third party logistics services providers in Penang, Malaysia. The factors used in the study included technology (relative advantages, compatibility, and complexity), organisation (organisational support and quality of human resources), and environment (stakeholder pressure, governmental support, and environmental uncertainty). Purposive sampling has been used as the sampling method in this study. The data gained from the questionnaires have been analysed using SmartPLS 3.0 software. The findings show that relative advantages, compatibility, organisational support, quality of human resources, stakeholder pressure, and governmental support influences the green practices adoption. On the other hand, complexity and environmental uncertainty were found to have insignificant impacts towards the green practices adoption. The outcome of this study demonstrates practical implications for the managers by providing evidence of the critical factors to adopt the green practices amongst the third-party logistics services providers.
Co-Authors Dahlan Abdullah Jamaludin Akbar Mohd Rizaimy Shaharudin Muhamad Fadli Mohamad Nizam Nur Hannah Saifullah Nurdiyana Nazihah Zainal Siti Fairuza Hassam