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Siti Fairuza Hassam
Universiti Teknologi MARA
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Quality of Service Practices within Business Market: An Automotive Industry Experience Jamaludin Akbar; Mohd Rizaimy Shaharudin; Siti Fairuza Hassam; Nurdiyana Nazihah Zainal; Amir Imran Zainoddin
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In todays business market, products alone cannot assure vendors success due to the trend of the market where buyers perceived products and services are equally important. To face this current development, vendors are forced to offer added values to their products. Excellent quality of service is one of the options available because it can lead to the buyers satisfaction, and ultimately, loyalty. To date, little is known about the quality of service practices in the Malaysian Automotive Industry. Therefore, the case study was conducted to understand the practices better. It was investigated in the language of the actors in the industry specifically the buyers. In-depth interviews were conducted to explore the quality of service practices which were felt to be crucial to this study. A hermeneutics analysis method was employed in analyzing the data. Results from the case studies indicated that quality of service practices has played significant roles in the Malaysian Automotive Industry. In addition, the practices are consistent with the four main principles in a buyer-vendor relationship within the automotive industry. This is in line with the current market trend.
Contributing Factors of Production Performance in the Food Processing Industry Nurdiyana Nazihah Zainal; Siti Fairuza Hassam; Mohd Rizaimy Shaharudin; Jamaludin Akbar; Muhammad Amin Mustafa
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The main purpose of this study is to determine the factors that can contribute to the production performance in the food industry. This study can help to identify the contributing factors towards the production performance. Five factors were identified based on the past literature. 100 food processing manufacturers with the majority coming from small and medium industries (SME) have been selected. The purposive sampling technique has been selected for this study with the total number of usable questionnaires received being from 80 respondents. The collected data was analysed using SmartPLS 3.0 to test the relationships between the independent variables and the dependent variable of the study. The results showed that the Total Quality Management (TQM), Lean Management (LM), and Hazard Analysis and Critical Control Point (HACCP)significantly influenced the production performance. The practical implications of these outcomes are further discussed in the study.
Factors That Influence Green Practices Adoption Amongst Logistics Services Providers Mohd Rizaimy Shaharudin; Jamaludin Akbar; Nurdiyana Nazihah Zainal; Siti Fairuza Hassam; Amir Imran Zainoddin; Muhamad Fadli Mohamad Nizam
International Journal of Supply Chain Management Vol 7, No 6 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The purpose of this study is to identify the factors that influence the green practices adoption amongst third party logistics services providers in Penang, Malaysia. The factors used in the study included technology (relative advantages, compatibility, and complexity), organisation (organisational support and quality of human resources), and environment (stakeholder pressure, governmental support, and environmental uncertainty). Purposive sampling has been used as the sampling method in this study. The data gained from the questionnaires have been analysed using SmartPLS 3.0 software. The findings show that relative advantages, compatibility, organisational support, quality of human resources, stakeholder pressure, and governmental support influences the green practices adoption. On the other hand, complexity and environmental uncertainty were found to have insignificant impacts towards the green practices adoption. The outcome of this study demonstrates practical implications for the managers by providing evidence of the critical factors to adopt the green practices amongst the third-party logistics services providers.
Co-Authors Amir Imran Zainoddin Jamaludin Akbar Mohd Rizaimy Shaharudin Muhamad Fadli Mohamad Nizam Muhammad Amin Mustafa Nurdiyana Nazihah Zainal