Article Per Year (5 Year)
p-Index From 2020 - 2025
2.957
P-Index
This Author published in this journals
All Journal JURNAL SISTEM INFORMASI BISNIS Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Jurnal Pemberdayaan Masyarakat Madani (JPMM) Jurnal INSYPRO (Information System and Processing) INOVTEK Polbeng - Seri Informatika JITK (Jurnal Ilmu Pengetahuan dan Komputer) IKRA-ITH Informatika : Jurnal Komputer dan Informatika Jurnal Informasi dan Komputer JTP - Jurnal Teknologi Pendidikan Jurnal Ilmiah Ilmu Komputer Fakultas Ilmu Komputer Universitas Al Asyariah Mandar Journal Of World Science Industrial Research Workshop and National Seminar Jurnal Ekonomi, Teknologi dan Bisnis Journal of Informatics and Computing Journal of Computer Engineering, Electronics and Information Technology
Ahmad Lubis Ghozali
Politeknik Negeri Indramayu
Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Other

Published : 27 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JTP - Jurnal Teknologi Pendidikan

 1 
Application of Fuzzy Service Quality Method in Measuring Student Service Satisfaction Level Ghozali, Ahmad Lubis; Warsito, Budi; Fikri, Moh Ali
JTP - Jurnal Teknologi Pendidikan Vol. 27 No. 1 (2025): Jurnal Teknologi Pendidikan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jtp.v27i1.54324

Abstract

University services can be evaluated based on the quality of performance provided by faculty, administrative staff, and supporting institutional structures. Ensuring student satisfaction and minimizing complaints related to campus facilities are essential in enhancing the quality of higher education. This study aims to develop a method for measuring student satisfaction with campus services at Indramayu State Polytechnic using the fuzzy SERVQUAL technique. Data were collected through a questionnaire distributed to 100 students from three majors: Engineering, Informatics, and Nursing. The instrument used was both valid, with a 5% significance level, and reliable, as shown by a Cronbach's alpha score of 0.746. Data analysis involved comparing the gap between students’ perceptions and expectations across five service quality dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The analysis revealed the largest gap in tangibility and the smallest in empathy. These findings indicate that while certain service aspects meet student expectations, others still require significant improvement. The results are expected to provide valuable input for the campus to enhance service quality and better align institutional performance with student needs. It is recommended that continuous evaluation and improvement efforts be implemented, particularly in the most critical service dimensions.
Co-Authors ., Iryanto A Sumarudin A. Sumarudin A. Sumarudin Abdul Azis Ahmad Rifa'i Amalia, Dita Rizki Ari Satrio Asrul Azhari Muin Ayu Amaliyah Budi Warsito Darsih Darsih, Darsih Dian Pramadhana Dian Pramadhana Didi Abdillah Diky Anwar Eka Ismantohadi Fitriyanti, Siti Aulia Inara, Livia Neta Iryanto Iryanto Iryanto Iskendang Ismanto, Eka Ismantohadi, Eka Juita Sari, Iis Juwanda, Farikhin Karina Kuresih, Kuresih Kurnia Adi Cahyanto Moh Ali Fikri Muhammad Irfan Prakoso Muhammad Mustamin Munengsih Sari Bunga Mustafid Mustafid Mustamiin, Muhamad Nia Caniati Nisa, Khayatun Permana Putra, Willy Pramadhana, Dian Putu Harry Gunawan Rahmat Gernowo Raswa, Raswa Riyan Farismana Sari Bunga, Munengsih Sifa, Muhammad Lukman Siti Hodizah Sri Dyah Wulandari Widayanti Willy Permana Putra ZK Abdurahman Baizal