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Rohaizah Saad
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Quality Management Practices and Organizational Performance: Impact of Sustainable Product Development Mohd Akhir Ahmad; Mohd Norhasni Asaad; Rohaizah Saad; Rosman Iteng; Mohd Kamarul Irwan Abdul Rahim
International Journal of Supply Chain Management Vol 5, No 4 (2016): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Competition among the automotive industry has encouraged companies to implement quality management practices in all managerial aspects to ensure customer and stakeholder satisfactions. Fore, guaranteeing only product quality is insufficient without considering sustainable product development, which involves economic, environment, and social elements. Companies that meet both objectives gain advantages in the challenges business sustainability. This study addresses the issues regarding quality management practices, sustainable product development on organizational performance in small and medium-sized enterprises in the Malaysian automotive industry. A research was carried out in 91 SMEs automotive suppliers in throughout Malaysia. The analyzed using SPSS ver.23 has been proposed on correlation study. Specifically, this study investigates the relationship between quality management practices and organizational performance as well as the impact of sustainable product development on this relationship.
Rasch Typology Standard of Inventory Administration Practiced By Public Hospitals in Malaysia Fariza Ahmad Mahyadin; Rohaizah Saad; Mohd Norhasni Mohd Asaad; Rushami Zien Yusoff
International Journal of Supply Chain Management Vol 6, No 3 (2017): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

This paper discussed on the major concern relating to the pharmacy department in hospitals which is facing difficulty in managing the drugs after investing in them and it is noted that by improperly taking care of the drugs, it will have an impact on the patients safety. The Rasch Measurement Model (RMM) with Winsteps Version 3.92.1 software was applied for data analysis due to its ability in interpreting and analyzing the ability of respondents in performing difficult items. Online questionnaires were distributed to selected public hospitals and out of 103 online questionnaires, 81 were returned with a response rate of 78.64%. However, only questionnaires from 80 respondents are useable. The typology standard result shows that the mean person of 3.01 and logit value of 2.02 differentiate the low competent and high competent hospitals into 51% and 49%. Easiest items (A1.4, A1.6 A1.10) and difficult items (A2.5 A2.6) have also been highlighted in the discussion. Public hospitals of S23 is the most competent while S51 is the lowest competent in implementing inventory administration. In addition, Rasch analysis points out that existing items need to be reviewed by adding more difficult items, in order to be developed further future research. Finally, this study is perhaps the first attempt in investigating the typology standard of inventory administration to be practised by public hospitals in Malaysia using RMM.
Lean Healthcare Practices and Operational Performance: Safety Climate as a Moderator Azyyati Anuar; Rohaizah Saad; Rushami Zein Yusoff; Daing Maruak Sadek
International Journal of Supply Chain Management Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The main propose of this study was to examine the relationship between lean healthcare practices (LHP) (operational and sociotechnical aspects) and operational performance among Malaysias private hospitals. Specifically it aimed at investigating both the moderating role of safety climate on the relationship between operational aspects and sociotechnical aspects on operational performance. Quantitative method was applied for this study with the questionnaires were randomly distributed to 118 private hospitals in Malaysia as the sample. The data collected were analyzed by performing the PLS-SEM technique. The results indicate that operational aspects and sociotechnical aspects improved operational performance, showing that these are the important elements that should be seriously considered by practitioners. However, safety climate as a moderator failed to support the relationship between operational aspects and sociotechnical aspects on operational performance. These findings have contributed theoretically, practically and methodologically with imperative implications to academicians, policy-makers and private hospitals specifically.
The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty Zainil Hanim Saidin; Sany Sanuri Mohd. Mokhtar; Rohaizah Saad; Rushami Zien Yusoff
International Journal of Supply Chain Management Vol 7, No 1 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

This study intends to explore the impact of an industry-specific dimension of service quality in automotive after-sales service and how it influences the level of customer loyalty towards Malaysian national carmakers. Each service industry carries different characteristics of consumer behavior and thus, an industry-specific measure of service quality to capture the uniqueness of different service setting is required. In relation to that, this study has evaluated service quality in automotive after-sales service as a second-order construct which allows for identification of the relative importance of each dimension in influencing the level of customer loyalty. Aside from that, the fierce competition from the non-national brands in Malaysian automotive market and the attractive offers made by the alternative workshops for car service maintenance and repair have motivated this study to empirically examines the competition factor of alternative attractiveness and its influences on customer loyalty. The data collected through the technique of intercept survey in systematic sampling from 312 respondents were analyzed using PLS-SEM. The findings revealed that customer service was the most important dimension of service quality that contributes to the positive relationship with customer loyalty. Meanwhile, support service was found as the impotent element of service quality dimension, however, the positive significant relationship of service quality with customer loyalty showed that support service is still important to capture a higher level of customer loyalty. Aside from that, the finding also showed that the competition variable of alternative attractiveness was not a significant contributor to influence the level of customer loyalty. Further, this study benefited the Malaysian national carmakers as it provides empirical evidence on the relative importance of service quality dimension. The role of competitors also revealed to help in strategic decision-making in which may allow the national carmakers to sustain as a market leader in the local automotive arena.
Sociotechnical Aspects of Lean and Sustainability Azyyati Anuar; Rohaizah Saad; Rushami Zein Yusoff; Daing Maruak Sadek
International Journal of Supply Chain Management Vol 8, No 5 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In recent years, lean healthcare has been used by numerous scholars as a major trend for exploring the purpose of practicing lean healthcare in an operational context but apparently not considering the human or social factors. Furthermore, less studies have been conducted on how social or sociotechnical aspects of lean enables the achievement of sustainability in healthcare organizations, which also includes the three main pillars, namely economic, social, and environmental aspect. Therefore, this paper intended to examine the link between sociotechnical aspects of lean and sustainability in the healthcare sector. It also discussed theoretical approaches that explain these variables, namely Sociotechnical and Stakeholder theories. Finally, this paper has given important significance for academic researchers who intend to study the sociotechnical aspects of lean and sustainability as well as practitioners who deal with complex problems. Conclusions and future works are also included in this paper.
Factors Affecting Systematic Implementation of Reduce and Recycle in Construction Industry Mohd Nasrun Mohd Nawi; Wan Nadzri Osman; Rohaizah Saad; Radzi Ismail
International Journal of Supply Chain Management Vol 6, No 1 (2017): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Most of the stakeholders involved in the construction industry, particularly from developing countries have less emphasis on environmental care primarily involves the reuse and recycle of building materials in their construction projects. Previous studies prove environmental aspects have been neglected by the major stakeholders of the construction industry compared with issues related to cost and time. This study focuses on identifying the current adoption level of reuse and recycle practice among Malaysian contractors, the factors that are required for the successful implementation of systematic reuse and recycle and to identify the relationship between the selected factors and systematic implementation of reuse and recycle. The questionnaires were distributed to class A contractors that registered with the Contractor Service Centre (PKK). Currently, most of the contractors are concerned about reuse and recycle of the construction materials.
Co-Authors Azyyati Anuar Daing Maruak Sadek Fariza Ahmad Mahyadin Mohd Akhir Ahmad Mohd Kamarul Irwan Abdul Rahim Mohd Nasrun Mohd Nawi Mohd Norhasni Asaad Mohd Norhasni Mohd Asaad Radzi Ismail Rosman Iteng Rushami Zein Yusoff RUSHAMI ZIEN YUSOFF Sany Sanuri Mohd. Mokhtar Wan Nadzri Osman Zainil Hanim Saidin