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Supply Chain Management Practices and Organizational Performance: An Investigation from Service Industry Inda Sukati; Shouvik Sanyal; Ali Mohsin Ba Awaain
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

ABSTRACT This objective this study was to evaluate how SCM practices dimension (SC partnerships, company relationships with customers, information sharing in supply chains, information technology, employee training and company internal operations) are related to the performance of business organizations in the tourism service industry. The target respondents in this study were tourism service provider (hotel, restaurant and transportation company). There were four hypotheses that have been tested on this research. Hypothesis (H1), the standard path coefficient between the strategic SC partnership and organizational performance was .56 and is significant at the level of .001. Thus, H1 was supported. Hypothesis (H2), the standard path coefficient between customer relations and organizational performance was .15 and was significant at the .001 level. Therefore, H2 was supported. Hypothesis (H3) examines the effect of information sharing and organizational performance. The standardized path coefficient between information sharing and organizational performance was .52 and was significant at the .001 level. Thus, H3 is supported. Hypothesis (H4), the standard path coefficient between information technology and organizational performance is .62 and was significant at the level of .001. Therefore, H4 was also supported. Hypothesis (H5) examines the effect of internal operations and organizational performance. The standardized path coefficient between internal operations and organizational performance was .42 and was significant at the .001 level. Thus, H5 is supported. Keywords: Supply chain management practices, organizational performance.
Logistics Service Performance and Tourist Satisfaction in Salalah Tourism Industry: A Conceptual Framework Inda Sukati; Shouvik Sanyal; Ali Mohsin Ba Awaain
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract---This study examine the link between the quality of services provided by tourism supplier and tourist satisfaction. This research also investigates the moderating role of logistic service performance on the relationship between quality service provided by tourism supplier and tourist satisfaction. The objectives are as the follows: (a) Identify the dimensions of quality services provided by in tourism supplier and the performance of logistics services perceived by tourists; (2) Examine the linkage between the quality of service provided by tourism supplier to tourist satisfaction (3) propose theoretical framework and suggest for building the Salalah tourism industry become a better and can be one of unique tourist destination. The target respondents in this study are tourists come for tourist purpose stop at Salalah International airport, stay at hotels, apartments, and visit major tourist locations and shopping centres. The survey will explain to the tourists the purpose of conducting the survey and if they are willing to be a respondent, the questionnaire will be distributed for content and after filling out, the researcher will take the questionnaire for processing Keywords: Logistics service performance, quality service, tourism supplier, tourist satisfaction.