International Journal of Supply Chain Management
Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)

Logistics Service Performance and Tourist Satisfaction in Salalah Tourism Industry: A Conceptual Framework

Inda Sukati (Dhofar University)
Shouvik Sanyal (Unknown)
Ali Mohsin Ba Awaain (Unknown)



Article Info

Publish Date
27 Apr 2020

Abstract

Abstract---This study examine the link between the quality of services provided by tourism supplier and tourist satisfaction. This research also investigates the moderating role of logistic service performance on the relationship between quality service provided by tourism supplier and tourist satisfaction. The objectives are as the follows: (a) Identify the dimensions of quality services provided by in tourism supplier and the performance of logistics services perceived by tourists; (2) Examine the linkage between the quality of service provided by tourism supplier to tourist satisfaction (3) propose theoretical framework and suggest for building the Salalah tourism industry become a better and can be one of unique tourist destination. The target respondents in this study are tourists come for tourist purpose stop at Salalah International airport, stay at hotels, apartments, and visit major tourist locations and shopping centres. The survey will explain to the tourists the purpose of conducting the survey and if they are willing to be a respondent, the questionnaire will be distributed for content and after filling out, the researcher will take the questionnaire for processing Keywords: Logistics service performance, quality service, tourism supplier, tourist satisfaction.

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Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...