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Journal : Proceeding of International Conference Health, Science And Technology (ICOHETECH)

Comparison Of Hospital Marketing Team Knowledge Before And After Digital Marketing Strategy Training Latifa Noor, Hesty; Susanto, Anton; Sophia Chrisnanda, Stevina
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2024: Proceeding of the 5th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/icohetech.v5i1.4245

Abstract

Umi Barokah Boyolali Hospital is a type D hospital in Boyolali Regency. Currently, the marketing team at Umi Barokah Boyolali Hospital is starting to pioneer the development of digital marketing efforts through various social media which is expected to increase patient visits. Problems that exist in terms of marketing include high competition between hospitals which is one of the factors that patient visits at Umi Barokah Hospital Boyolali tend to fluctuate, the marketing team's lack of knowledge regarding Digital Marketing, there are still many job desks for each member of the marketing team that are not yet ideal and the lack of supporting equipment results in less than optimal digital marketing efforts. The marketing strategy that is currently being implemented is still not optimal considering that views on various social media for hospitals are still lacking. This research carried out an intervention to measure the knowledge of the marketing team before and after carrying out training related to the Digital Marketing Hospital Transformation Strategy which combines Media Content Marketing, Collaboration Transformation, Expanding Social Media Networks, Optimizing Patient Services through digital marketing. The research was carried out in August 2024 at Umi Barokah Boyolali Hospital. The subjects in this research were the Hospital marketing team of 16 people consisting of the social media, public relations and customer relations sections of Umi Barokah Boyolali Hospital. After carrying out the pre-test and post-test, the median pre-test knowledge score was 40, while The median post-test knowledge score was 80. The results of bivariate analysis were p=0.000. There was a significant difference in participants' knowledge before and after training.
MARKETING STRATEGY OF MUHAMMADIYAH SELOGIRI HOSPITAL IN 2025: DESCRIPTIVE QUALITATIVE Hartanto, Bagus Dwi; Noor, Hesty Latifa; Susanto, Anton; Pereira, Rita Ximenes; Araujo, Bendita Ramos da Costa
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2025: Proceeding of the 6th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/8f79wx95

Abstract

Marketing strategy is a crucial component in hospital management,playing a significant role in enhancing competitiveness and expanding public outreach. In the context of healthcare services, hospitals are not only required to provide high-quality services but also to effectively introduce those services through marketing strategies tailored to community needs. This study aims to describe the marketing strategies implemented at Muhammadiyah Selogiri Hospital in 2025 using the 4P marketing mix approach: Product, Price, Place, and Promotion. This research employed a descriptive method with a qualitative case study approach. Data were collected through in-depth interviews with key and supporting informants, direct field observation, and document analysis. Data analysis was carried out through the stages of data reduction, data display, and conclusion drawing. The research findings indicate that the product strategy of Muhammadiyah Selogiri Hospital focuses on services aligned with the needs of the community, such as 24-hour emergency care, specialist polyclinics, inpatient care, medical check-ups, and home visit services. The pricing strategy is determined through unit cost analysis, adjusted to the local economic conditions, with evaluations conducted every three months. The place strategy involves direct engagement with the community, health centers, and local leaders to expand service coverage. Meanwhile, the promotion strategy combines digital media like social media with conventional methods such as banners and brochures. The study concludes that Muhammadiyah Selogiri Hospital has implemented a comprehensive and adaptive marketing strategy. The successful implementation of this strategy is influenced by cross-unit collaboration, structured planning, and regular evaluations. This approach helps the hospital maintain its relevance and presence amidst the changing needs and expectations of the public regarding healthcare services.
Comparison Of Hospital Marketing Team Knowledge Before And After Digital Marketing Strategy Training Latifa Noor, Hesty; Susanto, Anton; Sophia Chrisnanda, Stevina
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2024: Proceeding of the 5th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/icohetech.v5i1.4245

Abstract

Umi Barokah Boyolali Hospital is a type D hospital in Boyolali Regency. Currently, the marketing team at Umi Barokah Boyolali Hospital is starting to pioneer the development of digital marketing efforts through various social media which is expected to increase patient visits. Problems that exist in terms of marketing include high competition between hospitals which is one of the factors that patient visits at Umi Barokah Hospital Boyolali tend to fluctuate, the marketing team's lack of knowledge regarding Digital Marketing, there are still many job desks for each member of the marketing team that are not yet ideal and the lack of supporting equipment results in less than optimal digital marketing efforts. The marketing strategy that is currently being implemented is still not optimal considering that views on various social media for hospitals are still lacking. This research carried out an intervention to measure the knowledge of the marketing team before and after carrying out training related to the Digital Marketing Hospital Transformation Strategy which combines Media Content Marketing, Collaboration Transformation, Expanding Social Media Networks, Optimizing Patient Services through digital marketing. The research was carried out in August 2024 at Umi Barokah Boyolali Hospital. The subjects in this research were the Hospital marketing team of 16 people consisting of the social media, public relations and customer relations sections of Umi Barokah Boyolali Hospital. After carrying out the pre-test and post-test, the median pre-test knowledge score was 40, while The median post-test knowledge score was 80. The results of bivariate analysis were p=0.000. There was a significant difference in participants' knowledge before and after training.