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All Journal Journal of Economic, Bussines and Accounting (COSTING) AFEBI Management and Business Review Jurnal Locus Penelitian dan Pengabdian
Arviansyah Arviansyah
Universitas Indonesia
Aerospace Engineering Automotive Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Mathematics

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Hospital Location Selection Targeting Indonesian NHI Patients for a Sustainable Business Arviansyah Arviansyah; Ireneus Ezra Tjitradi
AFEBI Management and Business Review Vol 6, No 1 (2021)
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v6i1.416

Abstract

Finding an optimal location is a strategic decision, and an error of location judgment causes problems in the process and directly affects cost and profitability. Currently, Indonesian National Health Insurance (BPJS) program has high coverage growth in Indonesia; however, building hospitals targeting BPJS patients have faced some challenges and may lead to an unprofitable business. Therefore, location selection is a crucial aspect of a hospital’s operation, highly relates to profitability, and impacts business performance. Moreover, being profitable is not enough for businesses to survive in the long run; they have to be sustainable. The purpose of this study is to develop a reference for a location selection for healthcare management when building hospitals targeting BPJS patients. This paper utilizes the EGSEE framework for a sustainable business to evaluate comprehensive hospital location selection sub-factors. The study employs a systematic literature review and a modified Delphi method to examine the experts’ judgment. Finally, the Analytic Hierarchy Process is applied to develop the evaluation method. The result, social factor has the highest priority with a total weight of 42%, followed by economic factor (38%), and environment factor (20%). Besides hospital targeting BPJS patients have a sustainable business by being social, hospitals also contribute to increase the welfare of people living near the facility.
Hospital Location Selection Targeting Indonesian NHI Patients for a Sustainable Business Arviansyah Arviansyah; Ireneus Ezra Tjitradi
AFEBI Management and Business Review Vol. 6 No. 1 (2021): June
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v6i1.416

Abstract

Finding an optimal location is a strategic decision, and an error of location judgment causes problems in the process and directly affects cost and profitability. Currently, Indonesian National Health Insurance (BPJS) program has high coverage growth in Indonesia; however, building hospitals targeting BPJS patients have faced some challenges and may lead to an unprofitable business. Therefore, location selection is a crucial aspect of a hospital’s operation, highly relates to profitability, and impacts business performance. Moreover, being profitable is not enough for businesses to survive in the long run; they have to be sustainable. The purpose of this study is to develop a reference for a location selection for healthcare management when building hospitals targeting BPJS patients. This paper utilizes the EGSEE framework for a sustainable business to evaluate comprehensive hospital location selection sub-factors. The study employs a systematic literature review and a modified Delphi method to examine the experts’ judgment. Finally, the Analytic Hierarchy Process is applied to develop the evaluation method. The result, social factor has the highest priority with a total weight of 42%, followed by economic factor (38%), and environment factor (20%). Besides hospital targeting BPJS patients have a sustainable business by being social, hospitals also contribute to increase the welfare of people living near the facility.
Bagaimana Loyalitas Pengguna Insurtech Terbentuk Melalui Pengalaman Pelanggan Vania Rachma Putri; Arviansyah Arviansyah
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 3 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i4.7250

Abstract

Digital Application Insurance is emerging as a significant corporate customer-facing application, potentially increasing customer service efficiency while reducing costs. However, little work has attempted to assess the quality of the services they provide to consumers. This study applies e-service service quality & e-recovery service quality with digital applications to predict user experience, satisfaction and loyalty towards digital applications. This research was planned to use a quantitative approach, with data obtained from two primary sources, where the sample for this research proposal was a minimum of two hundred respondents using a questionnaire. The structural equation modeling method was carried out to test the research hypothesis. The hypothesis will show that the e-quality service and recovery service factors have a positive effect on customer loyalty. It is hoped that this study can contribute to digital applications in developing their services by examining the impact of efficiency, provision, security, availability and synchronization, responsiveness, contact. This research highlights new concepts regarding digital e-service and e-recovery service applications. Previous research used customer service chatbots components that measured efficiency, fulfillment, security, availability and compensation, responsiveness, contact. So, this research is to provide valuable insights to insurance management and marketers to develop better services. Keywords: Electronic service quality, E-recovery service quality, customer satisfaction, customer experience, customer loyalty.
Simpul Transfer Kritis: Studi Kualitatif Tentang Risiko Operasional dalam Pengawasan Rantai Pasok Distribusi Bahan Bakar Minyak Togu Ericson Arifin; Arviansyah Arviansyah
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 5 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i5.5847

Abstract

Pengawasan distribusi bahan bakar minyak (BBM) merupakan salah satu simpul paling sensitif secara operasional dalam rantai pasok energi, di mana berlangsungnya pertemuan antara serah terima produk fisik, pengukuran kuantitas dan kualitas, verifikasi dokumen, serta koordinasi multipihak. Studi ini menganalisis risiko operasional pada pengawasan bongkar muat bahan bakar di PT ABC dan mengusulkan strategi mitigasi yang terarah. Dengan menggunakan desain studi kasus kualitatif, data dikumpulkan melalui wawancara mendalam dengan informan dari PT ABC dan PT XYZ, dilengkapi dengan observasi dan analisis dokumen. Analisis tematik dipandu oleh perspektif manajemen risiko operasional dan rantai pasok, agency theory, serta fraud triangle. Delapan kategori risiko ditemukan, yaitu: kuantitas/kehilangan, kualitas, HSSE, proses dan SOP, dokumentasi/verifikasi, pengukuran, koordinasi multipihak, dan kecurangan. Risiko kuantitas/kehilangan dan dokumentasi/verifikasi merupakan yang paling kritis karena menimbulkan konsekuensi operasional dan finansial yang berat. Mitigasi yang efektif menuntut penguatan pos pemeriksaan pra-bongkar, deteksi dini berbasis pengukuran, pelaporan pengecualian, jejak audit yang diperkuat, pengawasan multipihak yang ditingkatkan, serta pemantauan berbasis risiko. Studi ini memberikan kontribusi pada literatur manajemen risiko rantai pasok energi dan menawarkan panduan yang dapat ditindaklanjuti bagi regulator dan operator yang ingin meningkatkan integritas dan ketangguhan pengawasan distribusi bahan bakar.
Co-Authors Ireneus Ezra Tjitradi Togu Ericson Arifin Vania Rachma Putri