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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development)
Mudayat Mudayat
Academy of Administration and Management Barunawati Surabaya Surabaya, East of Java, Indonesia
Economics, Econometrics & Finance

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The Influence Of Customer Satisfaction And Service Quality Towards Customer Loyalty In Pt. Mitra Andalan Trans Anugerah Mudayat Mudayat
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 4 No 3 (2021): May 2021
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (402.006 KB) | DOI: 10.29138/ijebd.v4i3.1380

Abstract

Purpose:. The formulation of the problem in this study is how the relationship between customer satisfaction and service quality to customer loyalty at PT. Trans Anugerah Mainstay Partners. The study population was all expeditionary service users, while the sample taken was 45 respondents. Before the data were analyzed, the data quality was tested using validity and reliability tests. Design/methodology/approach: This research is a quantitative method and data analysis techniques with a multiple linear regression. Findings: The results showed that the questionnaire items were valid and all variables were reliable. Based on the results of the analysis and discussion, it can be concluded that the variable Customer Satisfaction (X1) has a significant relationship with Customer Loyalty (Y), meaning that if the customer is satisfied, it will increase Customer Loyalty. Service Quality Variable (X2) has a significant relationship with Customer Loyalty (Y) This means that if the quality of service provided is good, then customer loyalty will increase. Customer satisfaction and service quality have a significant effect together on customer loyalty, meaning that if customer satisfaction and service quality are better, it will increase customer loyalty. The variable that has the most dominant influence is customer satisfaction with a beta value of 0.608. Paper type: Research paper
ANALYSIS OF CONTAINER CRANE ON STEVEDORING AT NILAM MULTIPURPOSE TERMINAL Mudayat Mudayat; Soedarmanto Soedarmanto; Meyti hanna ester kalangi; Fina idatul umah
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 6 No 4 (2023): July 2023
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijebd.v6i4.2290

Abstract

Purpose: This study is titled "Analysis of Container Cranes on Stevedoring in Nilam Multipurpose Terminals The Use of Container Crane Against Container Stevedoring in Nilam Multipurpose Terminals". This study aims to determine the effect of using a Container Crane on the productivity of container stevedoring activities at Nilam multipurpose terminals. Design/methodology/approach: This study uses a descriptive method with a qualitative approach accompanied by other instruments such as secondary data, interviews and documentation which aims to determine the influence of container crane loading and unloading productivity and also supporting factors that can maximize the performance of the container crane at the Nilam Multipurpose Terminal. The data used as analytical material to support the research is performance data from loading and unloading activities at the Nunukan Island KM in 2016 to 2017 in the first semester Findings: The results showed that the role of container cranes is the most important factor in the implementation of container loading and unloading activities at Nilam multiplepurpose terminals. Keywords: Container Crane, Stevedoring, Container
Co-Authors Fina idatul umah Meyti Hanna Ester Kalangi Soedarmanto Soedarmanto