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Joewono Prasetijo
Faculty of Engineering, Universiti Tun Hussein Onn Malaysia, Malaysia
Civil Engineering, Building, Construction & Architecture Transportation

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Analysis of Passenger Satisfaction with LRT Jakarta Services Route Velodrome - Boulevard Utara Muhammad Isradi; Muhammad Naufal Farhan; Andri Irfan Rifai; Amar Mufhidin; Joewono Prasetijo
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1499

Abstract

One of the problems in the city of Jakarta is traffic jams which cause losses of up to 36 trillion rupiah per year. The efforts of the local government to unravel vehicle congestion are the construction of rail-based public transportation such as KRL, MRT and LRT which is integrated with public transportation in other cities. One of them is the new public transportation operating, namely the LRT (Light Rail Transit). In realizing the public transportation system in the city of Jakarta, it is hoped that the community will switch from private vehicles to integrated public transportation so that the Jakarta LRT manager must provide the best service in the operation of the Jakarta LRT. The objective of this research is to find out the level of service quality provided to consumers, it is necessary to analyze the quality of service so that people want to switch to using public transportation from private vehicles so as to reduce the number of vehicles on Jakarta city roads. In this analysis, it discusses the satisfaction of LRT passengers in Jakarta Velodrome Route - North Boulevard by comparing service performance and service satisfaction then processing it using the "Importance Performance Analysis" method so that we can find out the position of service factors according to priority levels based on the quadrants in the Cartesian diagram, then analyze it with the Validity Test, Reliability Test and Normality Test with a sample size of 100 respondents using the SPSS program. The results of the analysis show that service performance and passenger service satisfaction get an average rating achievement, for service performance of 4.08 out of 5.00 (very good) and service satisfaction of 4.13 out of 5.00 (very satisfied). The results of the validity test obtained more than 0.165 (valid data), the results of the Reliability test obtained Cronbach's Alpha results of more than 0.6 (reliable data) and the results of the normality test were more than 0.5 (data normally distributed).
Analysis of Customer Satisfaction on Service Quality of KRL Bogor-Jakarta Muhammad Isradi; Lensi Oktavia Stini; Widodo Budi Dermawan; Amar Mufhidin; Joewono Prasetijo
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1504

Abstract

Bogor is an area that has the potential for economic growth and development, services and transportation. Bogor is a buffer area for the city of Jakarta, this has an impact on the growing need for transportation service providers to be used as a means of mobilization. Train is one type of mass transportation that is efficient and effective. The advantages of rail transportation are large capacity, relatively low cost, and fast time. The method used is to use a questionnaire that is distributed to passengers of the electric railroad transportation of the Bogor-Jakarta route. The data obtained were then processed using Ms. Excel and SPSS software for statistical testing. The results of the study show that the service quality attributes that are considered the most important by consumers of the Bogor-Jakarta KRL transportation are information, insurance, affordable ticket prices, and cleanliness of toilets at stations. The results of IPA are attributes that are considered important but their low performance is the accuracy of travel schedules, information, assistance in using tickets, speed and accuracy of responding to consumer problems, safety and comfort, insurance, toilet cleanliness. Meanwhile, the attributes that are declared important and good performance are the availability of information related to KRL schedules, friendliness and courtesy of officers, honesty and patience of officers, and ticket prices. The CSI result is known to be 71,241%, which means that consumers are "satisfied" with the Bogor - Jakarta KRL transportation service. The results of the Chi Square KRL Bogor-Jakarta test are gender, age, occupation, income, destination education, transportation to the station, frequency and days of use.
Co-Authors Amar Mufhidin Amar Mufhidin Andri Irfan Rifai Lensi Oktavia Stini Muhammad Isradi Muhammad Naufal Farhan Widodo Budi Dermawan