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All Journal EDUKASI : Jurnal Penelitian dan Artikel Pendidikan JI-KES (Jurnal Ilmu Kesehatan)
Muhammad Syamsudin
Universitas Islam Indonesia
Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health

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Analisis Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Instalasi Farmasi Wahyuni, Khurin In; Syamsudin, Muhammad
JI-KES (Jurnal Ilmu Kesehatan) Vol. 5 No. 1 (2021): JI-KES (Jurnal Ilmu Kesehatan)
Publisher : LPPM Universitas Hafshawaty Zainul Hasan Probolinggo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33006/ji-kes.v5i1.217

Abstract

AbstrakStudi ini bertujuan untuk mengetahui tingkat kepuasan pasien rawat jalan terhadap pelayanan kefarmasian di Instalasi Farmasi Rumah Sakit X Mojokerto dilihat dari lima dimensi reliability, responsiveness, empathy, tangible assurance. penelitian ini merupakan penelitian observasional dengan pendekatan cross sectional menggunakan analisis kuantitatif, populasi seluruh pasien rawat jalan RS X Mojokerto yang memenuhi kriteria inklusi, dalam peneletian ini menggunakan sampel sebanyak 329 responden, data primer yang diambil dengan cara memberikan kuesioner dengan skala likert 4 point. Hasil penggujian menggunakan program SPSS 21. Hasil analisis menggunakan Importance-Performance Analysis (IPA). Secara garis besar tingkat kepuasan paien menggunakan analisis IPA hasil yang didapatkan kurang memuaskan, pada dimensi reliability sebesar 93,41% dan dimensi empathy sebesar 95,84% yaitu memuaskan sedangkan pada dimensi responsiveness sebesar 90,45%, dimensi tangible sebesar 87,79% dan dimensi assurance sebesar 88,27% yaitu belum memuaskan). Kata kunci: kepuasan, pelayanan kefarmasian, pasien  AbstractThis study aims to see the level of outpatient satisfaction with pharmaceutical services in the Pharmacy Installation at Hospital X Mojokerto in terms of five dimensions of reliability, responsiveness, empathy, tangible assurance. This research is an observational study with a cross-sectional approach using quantitative analysis, the entire population of outpatients at Hospital X Mojokerto who meet the inclusion criteria, in this study using a sample of 329 respondents, primary data taken by giving a questionnaire with a 4-point Likert scale. The test results used the SPSS 21 program. The results of the analysis used Importance-Performance Analysis (IPA). Broadly speaking, the level of patient satisfaction using IPA analysis is unsatisfactory, the reliability dimension is 93.41% and the empathy dimension is 95.84% satisfactory, while the responsiveness dimension is 90.45%, the tangible dimension is 87.79%. and guaranteed dimensions of 88.27% which are not satisfactory.­­Keywords: satisfaction, pharmaceutical services, patient
Analisis Peningkatan Kemampuan Calistung Melalui Bimbingan Belajar Syafriza, Azizatul Alif; Junanto, Muhammad Wachid; Fadilah, Erizal Afif; Yanuar, Doni; Hanif, Muhammad Naufal; Zahroh, Fatimatu; Munawaroh, Isti; Azzahro, Yuni Sulistya; Mufarida, Nisa Arifatul; Syamsudin, Muhammad
Edukasi: Jurnal Penelitian dan Artikel Pendidikan Vol 15 No 2 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/edukasi.v15i2.10481

Abstract

Analytical research on improving calistung abilities was carried out because of complaints that emerged from the school that there were still many students in class VI who were still weak in calistung. This research was conducted with the aim of describing the implementation of tutoring activities to determine learning outcomes and improve the calistung abilities of class VI students at SD NU Pemanahan. This research uses a qualitative descriptive research method. With a population of 10 students in class VI of SD NU Pemanahan. Data collection techniques in this research used interviews, observation and documentation. Interviews were conducted with class VI teacher Mrs. I, to determine the development of students' calistung abilities when learning in class. Meanwhile, observations were made during the guidance process. Documentation in the form of photos, videos and student evaluation results over a period of time after guidance. The data analysis technique is carried out through three stages, namely data reduction, data presentation, and drawing conclusions. In implementing the guidance process, students are divided into 3 categories, namely less fluent in calistung, less fluent in reading and writing, and the third less fluent in arithmetic. Grouping is done to make it easier to provide guidance. After the end of the guidance process, a test of the abilities of each group was carried out and the results showed that they had improved. From the results of interviews with teachers, there was a significant improvement in the class during the learning process after the guidance process was carried out. So there was an increase in calistung ability in students who were given tutoring treatment.
Co-Authors Azzahro, Yuni Sulistya Fadilah, Erizal Afif Hanif, Muhammad Naufal Junanto, Muhammad Wachid Mufarida, Nisa Arifatul Munawaroh, Isti Syafriza, Azizatul Alif Wahyuni, Khurin In Yanuar, Doni Zahroh, Fatimatu