Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Mantik Jurnal Media Informatika
Muhammad Hasan
Universitas Nusa Mandiri
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Measurement of Service Quality and Customer Satisfaction Level Marketplace in Bekasi with Fuzzy Servqual Method Wiwiek Widyastuty; Moch Abdul Azis; Muhammad Hasan
Jurnal Mantik Vol. 5 No. 3 (2021): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The increasing number of internet users in Indonesia encourages business actors (traders, distributors, producers) and consumers to choose to conduct buying and selling transactions of goods or services online. This is one of the factors starting the number of online businesses in Indonesia. Starting from online shops, e-commerce, and marketplaces. Marketplace is a place for transactions (between business actors and consumers). The number of marketplace business actors makes each other try to offer the best products, low prices, and other services with the aim of achieving consumer satisfaction in transactions. This research was conducted to measure the quality of service provided by Marketplace developers to customer satisfaction in Bekasi in particular. The method used is Fuzzy Servqual by measuring based on five dimensions of service quality and with the Customer Satisfaction Index (CSI) to measure customer satisfaction. The five dimensions of service quality show the gap negative relationship between the service received and the service expected. Meanwhile, the Customer Satisfaction Index (CSI) produces a value that can be categorized into a "Satisfied" value.
Perancangan Sistem Jasa Pindahan Berbasis Global Positioning System (GPS) dan Location-Based Service (LBS) Muhammad Hasan; Ahmad Hafidzul Kahfi; Asep Supriyadi
Jurnal Media Informatika Vol. 7 No. 4 (2026): Edisi Juli - Agustus
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jumin.v7i4.9256

Abstract

Di era transformasi digital, efisiensi sektor jasa logistik sangat bergantung pada integrasi teknologi informasi. Penelitian ini melatarbelakangi masalah yang dihadapi masyarakat dalam menemukan jasa pindahan rumah dan kantor yang tepercaya. Proses pencarian konvensional yang manual memicu ketidakpastian penjadwalan, kurangnya transparansi biaya, serta keterbatasan pemantauan armada secara real-time. Di sisi lain, penyedia jasa juga kesulitan mengelola manajemen pesanan secara terstruktur. Sebagai solusi atas permasalahan tersebut, penelitian ini bertujuan merancang dan mengembangkan sebuah prototipe aplikasi on-demand berbasis mobile terkait jasa pindahan. Metode penelitian yang digunakan meliputi studi literatur, analisis kebutuhan pengguna (user requirement), observasi alur operasional logistik, wawancara mendalam, kuesioner digital, serta pemodelan sistem menggunakan Unified Modelling Language (UML) dan Entity Relationship Diagram (ERD). Perancangan antarmuka (UI/UX) dan simulasi interaktif aplikasi dibangun menggunakan platform Figma. Sistem mengintegrasikan tiga paket layanan utama, yaitu Paket Bersih-Bersih, Paket Kemas Kirim, dan Paket Pindahan Anti Ribet. Arsitektur sistem aplikasi ini dirancang memanfaatkan kerangka kerja React Native, basis data MySQL, API, serta payment gateway untuk transaksi digital yang aman. Selain itu, implementasi teknologi Global Positioning System (GPS) dan Location-Based Service (LBS) digunakan untuk menghitung estimasi biaya otomatis berbasis jarak serta pelacakan pengiriman secara real-time. Hasil akhir dari penelitian ini adalah sebuah rancangan sistem dan prototipe aplikasi mobile yang valid, transparan, dan siap diimplementasikan ke tahap coding guna mendukung efisiensi operasional logistik pindahan di Indonesia.
Co-Authors Ahmad Hafidzul Kahfi Asep Supriyadi Mochammad Abdul Azis Widyastuty, Wiwiek