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IMPLEMENTASI KEBIJAKAN RUANG TERBUKA HIJAU PUBLIK OLEH DINAS KEBERSIHAN DAN PERTAMANAN KOTA BOGOR Ade Suryana; Abubakar Iskandar; Denny Hernawan
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

Green Open Space (GOS) consist of public GOS and private GOS. Meanwhile, focus of this research is public GOS. To be precise, research aim is to know existing condition about the development of public GOS, to explore how the policy related has implemented, and to identify push factor and pull factor involved. Research method used is qualitative method. Snowball sampling is used to collect related data from public and employee of the Agency (Dinas Kebersihan dan Pertamanan). In addition, among public GOS purposively “active garden” have chosen as focus, that is 7 out of 32 active garden available.This research shows that based on regulation requirement of Perda public GOS is around 20,565 % from city area. Existing condition is not ideal, still less than 11-12 % from the ideal measure. Meanwhile, based on structured interview with chosen respondent reveal that almost 60 percent of tkem is satisfy with existing condition of public garden and almost 40 percent respond reversely. Notably, respondent show their unsatisfy respond to Taman Heulang Public Garden due to the existence of street vendor (PKL), vandalism in a certain spot, and so forth.The obstacle factor of policy implementation are the difficulties to acquire public GOS, lack of human resources, lack of coordination among local agencies, and lack of policy socialization to the public. In addition, there are conducive factor that can be boost the effective policy implementation as follows : law that induce targeted of ideal composition of public GOS, public anthusiasm to utilize existing public garden, the willingness among related parties (Central government, local government, local agency, even attentive public) to work together in implementing policy more effectively. Keywords : Green Open Space, policy implementation, public garden

ANALISIS KUALITAS PELAYANAN DI PPMKP CIAWI BOGOR THE ANALYSIS OF SERVICE QUALITY AT PPMKP CIAWI BOGOR Muhamad Adi Saputra; Beddy Iriawan Maksudi; Denny Hernawan
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The research aim is to know service quality at Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor, whether has been achieved optimally or not. Research methode used is descriptive method, while literture study, observation, and questionnaire are used as tools to collect data. Based on analysis result reveal that overall score of service quality delivered by PPMKP is classified as “good”, overall score based on employee’s perception is 3,58 (in scale of 5) while based on participant (trainee) overall score is 3,61. It is worth note that detailed score of each dimension of serive quality (tangibles, reliability, responsiveness, assurance, and emphaty) is also quite similar in terms of Weight Mean Score among those respondents (employee and trainee. Based on analysis result, important point to be considered as recommendation to Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor are : increasing the competence of employee as well as improving training infrastructure.Keywords: Service quality, competence, dimension of service quality

PENGARUH PENGAWASAN DINAS LLAJ TERHADAP KEDISIPLINAN PENGEMUDI ANGKUTAN UMUM DI KOTA BOGOR Muharam Firdaus; Denny Hernawan; Ginung Pratidina
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study is to determine the effect of Discipline Supervision by the Agency (DLLAJ) towards public transportation driver in the city of Bogor, so discipline of public transportation drivers in the city of Bogor can be achieved. Research method used in this study is associative correlation. The data used are primary and secondary data. Primary data are collected by distributing a questionnaire, and supported by the observations and interviews. Collection of secondary data sourced from documents, literature and related researchs. Research sample are 93 drivers from nine routes of public transportation that crosses main route (Padjajaran Road) and 55 officers of DLLAJ agency Bogor City. Based on the discussion can be concluded that the effect of supervision taken by Dinas LLAJ towards public transportation in the city of Bogor basically been implemented quite well. Based on the conclusion, the author recommend : DLLAJ officers must provide supervision continuosly, improve traffic infrastructure, especially at the point of congestion and hustle to immediately known root causes. For example, due to lack of traffic signs or in the absence of road markings (zebra crossing) so as to create traffic conditions that are safe, comfortable and smooth. Keywords: Supervision, Discipline, Public Transportation

SISTEM PENGELOLAAN PENGADUAN DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA PDAM TIRTA KAHURIPAN KABUPATEN BOGOR Yuni Wulandari; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Regional Water Company (PDAM) is a company that is managed by the Local Government to operate as a body of community service that is selling services and trust in society. PDAM has to must still understand the behavior and wishes of the customers in the utilization of services of drinking water and the discretion of the company in the form term of service standards set, so as to provide a good service that causes customers to be satisfied. One of the PDAM in Indonesia is PDAM Tirta Kahuripan located in Bogor. PDAM Tirta Kahuripan is often get complaints from their customers. Of the Many customers who complained about the poor service system so far is are leaky pipe impact on the high notes of erroneous meter, water quality is still dirty muddy, and sluggish handling of a complaint. The aim of research is to find out a complaint management system in order to improve customer satisfaction at PDAM Tirta Kahuripan. The theory used to analyze a system of customer complaints is the referring to the Minister of Administrative Reform and Bureaucratic Reform No. 3 Year of 2015 on the Road Map Development Complaints Public Service Nationwide with 3 sizes of complaint management : outcomes, targets, and programs. While, improving customer satisfaction using Fandi Tjiptono and Gregory Cahndra theory (2006: 130) with four dimensions to measure customer satisfaction : the system of complaints and suggestions, Customer satisfaction Survey, Ghost Shopping (Shadow Customer), and Customer Switching Analysis. Research methods used in this research is descriptive quantitative method using questionnaires / questionnaire and interviews as the main instrument to collect data. The results showed that the management of customer complaints in accordance with to existing procedures with the acquisition of a score of is 3.32 according to the with category of interpretation of the category is as quite good enough (moderate). Meanwhile, the results of data analysis by increasing customer satisfaction PDAM Tirta Kahuripan obtained a score of is 2.83 in the category with category of interpretation as good enough (moderate). Nevertheless, But there is a needs to be have a system or application that can be accessed in to the customer complaints and the organizers therefore PDAM can respond and follow complaint subsequently. Keywords : Complaint Management System , Customer Satisfaction

HUBUNGAN PENGAWASAN DENGAN EFEKTIVITAS KERJA PEGAWAI Ugan Sugandi; Denny Hernawan; Ike A Ratnamulyani
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

The research method was associative. The data collection techniques used was literature and field studies. The study population amounted to 47 respondents. The sampling technique used was simple random sampling. Determination of the sample used Yamane formula so the result sampling was 32 respondents. To determine the degree of correlation was used Pearson Product Moment Correlation. The results of research recapitulation variable supervision showed the average score of 3.2 which categorized medium and the recapitulation teacher performance variables obtained an average score 4.45 which categorized very good, the product moment correlation significance test for n = 32 , standard error of 5%, then the value of rtable=0.349. then rcount 0.195 the count was less than rtable=0.349, so 0.195 was a significant correlation coefficient. The research conclusion showed that the influence of principal supervising toward teacher performance by 19.5% and the remaining 80.5% was determined other factors, such as the assessment of teachers by students, delivery of teaching material according to the students opinion, incentives, teacher certification. Key word: Supervision, Performance, Teacher.

PENGARUH GAYA KEMEPIMPINAN DEMOKRASI TERHADAP SEMANGAT KERJA PEGAWAI DI KECAMATAN CICURUG KABUPATEN SUKABUMI Aniek Faradillah; Euis Salbiah; Denny Hernawan
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v1i1.276

The employee work enthusiasm come up from the lack of leadership adopted a leader in an organization to achieve its objectives optimally, so that leaders were able to move their subordinates. For this reason, an organization was required to have a leader who was able to create a dynamic working atmosphere and be able to improve employee work enthusiasm. Based on the research results themselves were aware that the Cicurug District employee work enthusiasm declined, it was seen from the interests of employees who work less were: in completing the job was not timely, the lack of desire was achieved, the minimum salary factor especially permanent employees, were less conducive working atmosphere, sub-district in Cicurug District who tent to use a democratic leadership style was less effective and optimal running. Based on calculation result showed that leadership style democracy in the Cicurug District in the criteria very well shown in 4.24, and for employee work enthusiasm in the Cicurug District was good criteria shown in figure 3.89. Based on the testing hypothesis results through the spearman rank correlation formula showed that the Ha accepted and Ho rejected, it meant that there was no democratic leadership style influence on employee work enthusiasm with rho calculation values of 0.24 and the coefficient of determination of 5.76%. Thus 94.24% employee work enthusiasm influenced other variables such as: 1. influence of incentives 2. Organizational work climate.Key word: Leadership style, Democration.

IMPLEMENTASI KEBIJAKAN PENGELOLAAN TATA RUANG WILAYAH KONSERVASI DAN PARIWISATA Arinda Novpika Nerustia; Rita Rahmawati; Denny Hernawan
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

Puncak region Bogor as buffer capital Jakarta was being problem that was not easily resolved by all the competent authorities. Factor of natural damage caused by use of conservation land in an uncontrolled made the field and land space in the area threatens the abrasion of land surrounding hills. Puncak region Bogor was a part of an exclusive area that had room in its utilization. One of them was about the expansion of settlements to get the occupancy requirement level. However, this pattern should be observed not as the freedom to utilize space in the region, but the construction was systematically measured and targeted so as not to alter the pattern of the region of space become corrupted and no longer serves as a buffer area around it.Edward III stated that to measure the success of a policy implementation could be measured through the four basic variables of the communication; sources: disposition or attitude of the executive and bureaucratic structure.Implementation of spatial management policies in the Cisarua district referred to the existing regulations. This research examined two sources of policy implementation in Cisarua district in which Presidential Regulation Number 54, 2008 on National Strategic Planning Region Jakarta, Bogor, Depok, Tangerang, Jakarta, Puncak, Cianjur (Jabodetabekpuncur), and Regulation of Bogor District No. 19 of 2008 Concerning the Spatial Plan Bogor regency 2005-2025. Misuse of land, because its permit was easy from Buildings Licensing Agency, but supervision was not done from the agency concerned. This, which was perceived by the technical implementation in the field, which lack the resources and authority possessed limited.From this research was concluded that the element of implementing the policy and resources were still relatively minimal.

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