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PENGARUH KINERJA PEGAWAI TERHADAP PENYELENGGARAAN DIKLAT DI PUSAT PELATIHAN MANAJEMEN DAN KEPEMIMPINAN PERTANIAN (PPMKP) CIAWI BOGOR Herdiansyah Ananda Pratama; Nandang S Zenju; Irma Purnamasari
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

This research is focused on the impact of employee’s performace against the training administration held by The Management and Leadership Training Center for Agriculture (PPMKP) Ciawi, Bogor, because based on the observation on the field, employee’s performance and training implementation are not yet optimized. The purposes of this study are: (1) To know the employees of PPMKP’s performance, (2) To know how the PPMKP administered the training, (3) To assess if there is any impact on employee’s performance against the training held by PPMKP. The type of research used is quantitative research with associative and descriptive methods. Purposive Sampling is the technique used involving 68 PPMKP employees as sample. The data gathering used was the study of literature and the study of field. To find out the employee’s performances and training administration, analyses descriptive is applied with the result of 4,37 for performance which is in very good category with the lowest value is derived from the indicator expertise in completing the task. Whereas administration of training’s result score of 4,39 which is in very good categoty with the lowest score is derived from the curriculum indicator. To determine the impact on the employee’s performance of training administration the spearman rank correlation is used, with a correlation coefficient of 0,037 and a significance value of 0,766 with positive direction and not significant, meaning thet there is a very low impact on the performance by having training. The conclusion of the research shows that, (1) employee’s performance has been very good with the lowest score is in in the indicator of realibility in completing task, (2) training administration has been very good with the lowest score is in the indicator of curriculum, also (3) there is very low impact on employee’s performance against the trining administration. The possible suggestions made are: first, the expertise of emloyees in completing the task enhanced by giving trainings and study permits for their employees; second, curriculum plan is expected to be more adjustable with the participants by learning more on the participants background; third, research is carried out on other factors that influence the training administration, in order to see the effect on the level of training. Key words: performance, training administration.

KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK DI KECAMATAN CISARUA KABUPATEN BOGOR Siti Rahayu Septiany; Beddy Iriawan Maksudi; Irma Purnamasari
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

Various community responses tend to suggest that different types of public services suffered a setback which is mainly marked by numerous irregularities in the public service. Systems and procedures are complicated, and human resources were slow in providing the service, expensive, closed, and discriminatory and cultured not serve, but served also an aspect of public service spotlight, especially in terms of population administration one of them in the service of making electronic ID card.The research objective is to know the quality of the electronic ID card service in District Cisarua, Bogor regency.The theory that used to analyze the quality of service is a theory proposed by Parasuraman in Harbani Pasolong (2013) which has five dimensions of service quality to be able to successfully include the dimensions of tangible, reliability, responsiveness, assurance, empathy. The five dimensions above should be implemented fully for one another have relevance.This research used descriptive quantitative method by using questionnaires as the main instrument to data collect.These results indicate that the quality of the electronic ID card service in District Cisarua, Bogor regency according to respondents of employees included in the criteria for the interpretation of Good, while according to the respondents community service quality Electronic Identity Card in District Cisarua, Bogor regency included in the criteria Pretty Good. It is explained that the completion of this electronic ID card service can’t be resolved quickly due to the completion of this electronic ID cards involve other agencies, namely the Department of Population and Civil Registration in Bogor district is not authorized for card printing and database processing. Suggestions from this study recommend that the government give them the authority to process the district population database that can handle an error in the electronic ID card identity. Then the district should continue to strive to conduct socialization to the village office of each region, with emphasis to the village to mobilize RW and RT convey any information which would have informed to the public; Keywords: Service Quality of electronic ID cards

KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN IZIN TRAYEK OLEH DLLAJ KABUPATEN BOGOR Tedi Helmi; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study is: To determine the quality of service route permits by DLLAJ Bogor. The method used in this study is a survey method, whereas other types of research using descriptive method of research was conducted to determine the value of an independent variable, either one or more variables (independent) without making comparisons, or connect with other variables. The population in this study is the number of recipients of route permits issued by DLLAJ Bogor district of 72 tracks with as many as 6699 route. The sampling technique that uses Simple Random Sampling method. Analysis of the data in this study is a quantitative analysis using Likert Scale and Weight Means Score analysis formula. The results showed that the public perception of the effectiveness of service of route permits by DLLAJ Bogor Regency has been performing well, with a total score of 3.45. This means that the service delivery route permits by DLLAJ Bogor Regency indicates that the level of service has been good, but still needs to be improved in terms of both efficiency and its participatory Keyword: Quality, Service Delivery, Performance, Route Permit,

SISTEM PENGELOLAAN PENGADUAN DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA PDAM TIRTA KAHURIPAN KABUPATEN BOGOR Yuni Wulandari; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Regional Water Company (PDAM) is a company that is managed by the Local Government to operate as a body of community service that is selling services and trust in society. PDAM has to must still understand the behavior and wishes of the customers in the utilization of services of drinking water and the discretion of the company in the form term of service standards set, so as to provide a good service that causes customers to be satisfied. One of the PDAM in Indonesia is PDAM Tirta Kahuripan located in Bogor. PDAM Tirta Kahuripan is often get complaints from their customers. Of the Many customers who complained about the poor service system so far is are leaky pipe impact on the high notes of erroneous meter, water quality is still dirty muddy, and sluggish handling of a complaint. The aim of research is to find out a complaint management system in order to improve customer satisfaction at PDAM Tirta Kahuripan. The theory used to analyze a system of customer complaints is the referring to the Minister of Administrative Reform and Bureaucratic Reform No. 3 Year of 2015 on the Road Map Development Complaints Public Service Nationwide with 3 sizes of complaint management : outcomes, targets, and programs. While, improving customer satisfaction using Fandi Tjiptono and Gregory Cahndra theory (2006: 130) with four dimensions to measure customer satisfaction : the system of complaints and suggestions, Customer satisfaction Survey, Ghost Shopping (Shadow Customer), and Customer Switching Analysis. Research methods used in this research is descriptive quantitative method using questionnaires / questionnaire and interviews as the main instrument to collect data. The results showed that the management of customer complaints in accordance with to existing procedures with the acquisition of a score of is 3.32 according to the with category of interpretation of the category is as quite good enough (moderate). Meanwhile, the results of data analysis by increasing customer satisfaction PDAM Tirta Kahuripan obtained a score of is 2.83 in the category with category of interpretation as good enough (moderate). Nevertheless, But there is a needs to be have a system or application that can be accessed in to the customer complaints and the organizers therefore PDAM can respond and follow complaint subsequently. Keywords : Complaint Management System , Customer Satisfaction

ANALISIS BEBAN KERJA PADA KANTOR CABANG PELAYANAN DINAS PENDAPATAN DAERAH WILAYAH KOTA BOGOR Feranny Juliefte; Irma Purnamasari; Ginung Pratidina
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

The research aimed to know the implementation workload, the barriers of implementation workload and the efforts made in the implementation of the workload at the Branch Office Revenue Service Office of the Provincial Bogor City Region. Methods Used was survey research. The types of data used were the primary and secondary data. Primary data was collected by spreading questionnaire, and supported by the observations and interviews. The collection of secondary data sourced from documents, libraries and related writings. Sampling Technique: The research population amounted to 23 respondents in the Branch Office Revenue Service Office of Bogor City Region. on the workload analysis at the Office of Personnel Services Branch Office of the Provincial Revenue Bogor City Region can be concluded although there was a delay only requirements factor and completeness of the taxpayer that were less satisfied however, it did not affect the overall performance. The volume of work could be obtained information about the efficiency and effectiveness of the organization, and had the objective to the achievement of public service in minimizing the public complaints in particular taxpayer and effective working hours in work standards was a guide or guidance of each employee to complete the appropriate time in order to carry out tasks to provide certainty and clarity of the process and provide legal certainty to the public, especially taxpayers. Keywords: Workload, Work Volume, Norm of Effective Time and Effective Working Hours

FUNGSI PENGEMBANGAN KARIR DALAM MENINGKATKAN KINERJA PEGAWAI DI KECAMATAN BOGOR UTARA Rafiek Firmansyah; Rita Rahmawati; Irma Purnamasari
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

Organization, employee performance lies in the human factor (the members or employees) who carry out activities to achieve the goals of the organization itself. Employee performance is a picture of the employees who reflect the expertise, skills and abilities in addition to the employee, employee performance also reflects the willingness to work with passion. Theoretical framework is built by connecting the independent variable (X) development of a career with the dependent variable (Y) databases must address satisfying employees, the relationship between variables is described in the context of career development model of Edwin B.Flipo while the performance of employees described by Simamora, based on the theoretical framework, the operational independent variable (X) is a career development consists of six dimensions, namely: (1) the pattern and sequence of career development, (2) coordination of career development, (3) timeliness, (4) participation in career development, (5) means and infrastructure in career development, (6) the benefits of career development, employee performance while the dependent variable consists of four dimensions, namely: (1) creativity, (2) the ability of analysis and choose an alternative, (3) learning process, (4) problem solving. This study aims to determine the implementation of career development in improving the performance of employees in the District of North Bogor. The method used in this research is descriptive analysis method, which is a problem-solving procedure is investigated by using a state file subject or the object of research is happening right now based on factors that viewed the field as it should or used to describe a fact or a specific population in a systematic character, actual and fast and using the formula Weight Mean Score (WMS). Employee population is the object of observation as much as 42 people, and to determine the sample size formula used Yamane, limiting the number of samples to 31 people. Conclusions obtained from this calculation results show that the function of Career Development in Improving Performance in the District of North Bogor good interpretive criteria, even so the interview stated that there are deficiencies to be corrected.Key words: Carier, Performance, Merit System

KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR Della Arumnitas Sudrajat; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 1 No 2 (2015): Jurnal GOVERNANSI Vol 1 No 2, Oktober 2015
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v1i2.285

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit

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