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All Journal CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Ekonomi Bisnis Jurnal Pendidikan Ekonomi (JURKAMI) MABIS: Manajemen dan Bisnis IMANENSI: Jurnal Ekonomi, Manajemen dan Akuntansi Islam Jurnal Eduscience (JES) Jurnal Ilmiah Manajemen Kesatuan Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Entrepreneurship & Business Ranah Research : Journal of Multidisciplinary Research and Development
Juliani Dyah Trisnawati
Fakultas Bisnis Dan Ekonomika Universitas Surabaya
Religion Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : MABIS: Manajemen dan Bisnis

 1 
STUDI DESKRIPTIF MENGENAI ZONA TOLERANSI PENGGUNA KARTU SIM CARD Juliani Dyah Trisnawati; Ema Andajani; Budhiman Setyawan
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13949.747 KB) | DOI: 10.24123/jmb.v9i1.152

Abstract

This study describes the tolerance zone for the assessment of service quality cellular phone card providers in the city of Surabaya. Variables which refer to the variables used in the variable service quality (SERVQUAL) Zeithaml, Parasuraman, and Berry (1990) which includes dimensions reliability, assurance, tangible, Empathy, and responsiveness. Furthermore, the analysis obtained questionnaires aimed to describe the MSS (Measure of Service Superiority), namely the gap between service perceptions and service desired, and MSA (Measure of Adequate Service) is the gap between service perceptions and service adequate, and the tolerance zone is the gap between desire service and adequate service. Moreover, tolerance zone is used to explore customer satisfaction to the individual transaction, or service Encounters, and customer satisfaction for services provided by mobile phone providers in the city of Surabaya as a whole.
APLIKASI TEKNIK PENGENDALIAN MUTU PROSES PEMBELAJARAN Juliani Dyah Trisnawati
Journal of Management and Business Vol 2, No 1 (2003): March 2003
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (8398.53 KB) | DOI: 10.24123/jmb.v2i1.59

Abstract

This paper will describe about methods or tools for approach of Quality Control, involving functions in educational institution to monitoring, controlling and increasing the effect of Learning Process in Study Program. Technique of Control Chart, Survey of Student, and House of Quality (HOQ) used to justify the methods in one subject as an integrated system.
MENINGKATKAN KINERJA PROGRAM STUDI DENGAN MENGEMBANGKAN SISTEM MANAJEMEN MUTU ISO 9000: MENGAPA PERLU DAN BAGAIMANA MELAKUKANNYA? Juliani Dyah Trisnawati; Muhammad Rosiawan
Journal of Management and Business Vol 1, No 2 (2002): September 2002
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (10106.672 KB) | DOI: 10.24123/jmb.v1i2.50

Abstract

In several analysis about the roles and function of a program study in the future that a main roles of education is quality. Program Study that can not keep their quality will be lose in the competition, and make the community not survive in the 21st era.The Program Study has responsibility in quality of realization "tridharma" (Learning, Research and Public Service). That is the reason why the program study should has Quality Management System (QMS) to meet and exceed the stakeholder requirement. The successfully of Manufacturing industry and Service industry get standard ISO 9000 as a Management System can be adopted by program study to improve education quality.This paper describes the important of Quality Management System and the implementation on the program study in order to increase the performance of program study.
Co-Authors A. Budiman Setyawan A. Budiman Setyawan Amabela Andajani, Erna Antonius Budhiman Setyawan Budhiman Setyawan Dewi Nuzila Ramadanita Effendy, Graciela Meira Ema Andajani Ferdiyanti, Nur Chrisa Filichia, Sabrina Angie Fitri Novika Widjaja Meilany Anggela Ayu V. Muhammad Rosiawan Roshed Gesti Arimbie Roshed Gesti Arimbie Salsabila, Pavita Fitri Seftiasari, Gita Shella Karlina Gonaldy Siti Rahayu Veny Megawati Virantau, Gilbert Nathaniel Wibowo, Felix Arvinto