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All Journal Jurnal Master Pariwisata (JUMPA) Gadjah Mada Journal of Tourism Studies
Intan Purwandani
Tourism Undergraduate Program, Universitas Gadjah Mada
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences

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E-Service Quality Hotel Pangeran Pekanbaru Pada Website Traveloka Ervina Wardiyanti; Intan Purwandani
JURNAL MASTER PARIWISATA Volume 08, Nomor 01, Juli 2021
Publisher : Magister Tourism Study, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JUMPA.2021.v08.i01.p09

Abstract

Hotel Pangeran Pekanbaru is a 4-star hotel in Pekanbaru City which uses several Online Travel Agent (OTA) companies as online reservation media, with one of the highest reservation comes from Traveloka. The purpose of this study is to assess the electronic quality service of Traveloka’s website as an online reservation media at Hotel Pangeran Pekanbaru. The six dimensions of e-service quality by Tsang et al. (2010) include: (1) Website Function; (2) Quality and Information Content; (3) Need Fulfillment and Responsiveness; (4) Safety and Security; (5) Appearance and Presentation; and (6) Customer Relationships are implemented as a measure of the quality of an OTA's electronic service. This research is a descriptive quantitative study using data collection methods of survey and online questionnaire as a research tool. Online questionnaires were distributed to 100 guests of Hotel Pangeran Pekanbaru who had made online reservations through the Traveloka website. The results of this study indicate that the respondents' perceptions of Traveloka website’s e-service quality as an online reservation media for Hotel Pangeran Pekanbaru were classified as "high" with an average score of 3.56. Although the overall value of e-service quality on the Traveloka website is classified as "high", at the e-service quality value from the respondent's profile perspective, there is a minority group of 1% who answered that the quality of electronic services was in the "medium" category. Keywords: electronic service quality, online travel agent, Traveloka, online reservation, online booking
The Economics of Happiness: Tourism Development, Neocolonialism and Marginalization in Local Traditional Communities Intan Purwandani
Gadjah Mada Journal of Tourism Studies Vol 1, No 1 (2018)
Publisher : Program Studi Pariwisata Fakultas Ilmu Budaya Universitas Gadjah Mada Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamajts.v1i1.36315

Abstract

This scienti c article takes as a starting point a series of studies done by anthropologist Helena Norberg-Hodge which resulted in the documentary “The Economics of Happiness” which explains the interrelation between globalization, economics, and happiness among a society. Through a study case in the Indian community of Ladakh, Norberg-Hodge witnesses with her own eyes the negative repercussions of globalization as a force which disintegrated the self-subsistence structure and undermined alternative ways of development other than the Westernized pro t oriented understanding of the concept. The main objective of the present article is therefore to analyze the globalization phenomenon as a neocolonial movement and how this has resulted in economic and social forms marginalization for traditional rural communities where tourism development has arisen. By analyzing two case studies in former colonized areas that are now touristic destinations, we nd empirical evidence supporting our main argument. It has been found that globalization is indeed a movement lead by apparent neoliberal principles which promote global integration and promise economic development to Third World Nations, but in reality, it results in an asymmetrical situation in which Western developed countries reap more bene t out of it than developing nations. Furthermore, local communities are economically and socially marginalized within their own localities.
Peran Komunitas Seni dan Budaya dalam Pengembangan Desa Mandiri Budaya di Desa Ekowisata Pancoh Mulyasari, Runavia; Maizida, Karlina; Purwandani, Intan
Gadjah Mada Journal of Tourism Studies Vol 5, No 1 (2023)
Publisher : Program Studi Pariwisata Fakultas Ilmu Budaya Universitas Gadjah Mada Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamajts.v5i1.87338

Abstract

Community-based tourism management precariously depends on a robust community, especially in tourist villages. Establishing an organizational framework characterized by effective coordination and well-defined member relationships strengthens the community and defines each individual's role and responsibility. To enhance the efficiency of the established structure, this study aims to investigate the function of the arts and cultural community within Pancoh Ecotourism Village and ascertain its capacity for further development as a Cultural Village. This study utilises a community development framework (Community Development Foundation, 2011) comprising six principles—common goals, cooperation, strengths and independence, equity and inclusiveness, participation, and community empowerment. Community representatives, village officials, tourism actors, and workers of Pancoh Ecotourism Village participated in a series of focus group discussions (FGD). Consequently, the inhabitants of Pancoh Ecotourism Village successfully established an organisational framework that catered to their requirements and unambiguously delineated every individual's specific duties and obligations. In addition, actors, tourism managers, and arts and culture community members can solicit diverse opportunities and curate cultural tour packages that feature renowned artistic and cultural attractions and products.
Co-Authors Ervina Wardiyanti Karlina Maizida Runavia Mulyasari