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Analisis Pengaruh Customer Experience dan E-Service Quality terhadap Customer Satisfaction pada Pengguna Transportasi Online di Jakarta Nur Faizi; Ika Febrilia; Rahmi
Jurnal Bisnis, Manajemen, dan Keuangan Vol 3 No 2 (2022): Jurnal Bisnis, Manajemen, dan Keuangan
Publisher : Fakultas Ekonomi Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jbmk.0302.05

Abstract

This study aims to examine the effect of customer experience and e-service quality on customer satisfaction of online transportation users in Jakarta. Data were collected by applying the purposive sampling method using a Likert scale. The samples collected were 200 respondents with the criteria of UNJ economics faculty students who had used Gojek in Jakarta at least twice. The researcher collected the data with a questionnaire Liker scale of 1-5. The data were processed using SPSS version 25 software to test their validity and reliability. Data analysis testing using Amos software version 21. Based on the data that has been collected and analyzed, there is an influence between customer experience on customer satisfaction, e-service quality on customer satisfaction, as well as customer experience and e-service quality. to customer satisfaction. This study aims to examine the effect of customer experience and e-service quality on customer satisfaction of online transportation users in Jakarta. Data were collected by applying the purposive sampling method using a Likert scale. The samples collected were 200 respondents with the criteria of UNJ economics faculty students who had used Gojek in Jakarta at least twice. The researcher collected the data with a questionnaire Liker scale of 1-5. The data were processed using SPSS version 25 software to test their validity and reliability. Data analysis testing using Amos software version 21. Based on the data that has been collected and analyzed, there is an influence between customer experience on customer satisfaction, e-service quality on customer satisfaction, as well as customer experience and e-service quality. to customer satisfaction.
LANDASAN FILOSOFIS TERHADAP PENGEMBANGAN KURIKULUM PENDIDIKAN ISLAM Nur Faizi; Rahmadin Munauwarah; Nuril Fathina
Jurnal Al-Ulum : Jurnal Pemikiran dan Penelitian Ke-Islaman Vol 10 No 3 (2023): al-Ulum: Jurnal Pendidikan, Penelitian dan Pemikiran Keislaman
Publisher : Universitas Islam Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31102/alulum.10.3.2023.315-329

Abstract

This paper aims to explain the philosophical principles or foundations of curriculum development in Islamic education. This paper uses a qualitative research method that is library research, namely by looking for data from books and scientific articles that are relevant to the topic of discussion. The data management technique uses descriptive analysis which is presented by the author in a systematic and objective manner. Data is obtained through documentation, namely collecting data from various literature related to the topic of discussion. The results of the research show that the Islamic education curriculum aims to form a spiritual life in students. It is very necessary to think and practice Islamic education which bases its philosophical principles on the Al-Qur'an and As-Sunnah. The philosophical mindset plays an essential role in curriculum development. Curriculum development requires philosophy as a reference or basis for thinking. In its development, it is always based on philosophical schools which will later color the concept and implementation of the developed curriculum, including: parennialism, essentialism, progressivism, and reconstructionism. The implication of this research is to provide a challenge for Islamic educators, namely to articulate a scheme of philosophical thinking that is systematic and provides a life that functions to lay down and guide the principles and practices of developing Islamic education curricula.
Resiliensi Akademik Dalam Perspektif Psikologi Islam Nur Faizi; Ichsan
Risalah, Jurnal Pendidikan dan Studi Islam Vol. 9 No. 4 (2023)
Publisher : Fakultas Agama Islam Universitas Wiralodra Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/jurnal_risalah.v9i4.588

Abstract

Tujuan Penelitian ini ialah untuk menjelaskan bagaimana resiliensi akademik dalam perspektif psikologi Islam. Jenis penelitian ini adalah penelitian kualitatif dengan menggunakan pendekatan kepustakaan (Library Research). Data dikumpulkan dari literatur-literatur yang sesuai dengan fokus pembahasan. Prosedur pengumpulan data yang digunakan ialah dengan dokumentasi. Analisis data pada penelitian ini menggunakan analisis model Miles dan Huberman. Pengecekan keabsahan data yang digunakan, yaitu derajat keterpercayaan (credibility), keteralihan (transferability), kebergantungan (dependability), dan kepastian (confirmability). Hasil penelitian menunjukkan bahwa Islam dan psikologi memiliki rumusan tentang aspek, dimensi, dan bentuk pemaafan yang memiliki banyak kemiripan. Perbedaan secara signifikan terletak pada muatan spiritual yang sangat kental dalam konsep Islam. Terdapat beberapa komponen resiliensi dalam perspektif psikologi Islam, antara lain: 1) regulasi emosi, 2) pengendalian hasrat atau keinginan, 3) optimisme, 4) empati, 5) efikasi diri, dan 6) mencapai positif atau mengambil pelajaran. Sedangkan metode meningkatkan resiliensi ini dengan tiga cara dan tahap, yang dikaitkan untuk meningkatkan kualitas diri dalam dunia tasawuf, yaitu takhalli, tahalli dan tajalli.