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Customer Knowledge dan Customer Intimacy: Pengaruhnya Terhadap Repurchase Intention dan Customer Loyalty Hasnah Rimiyati; Nuryakin
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.19159

Abstract

This study aims to test a conceptual model and investigate the role of customer intimacy and repurchase intention in the relationship between customer knowledge and customer loyalty with a focus on the study on Islamic banking customers in Indonesia. This study uses a quantitative approach. The sample in this study is Bank Syariah Indonesia customers taken at the Yogyakarta branch service unit. Sampling was done using non-probability sampling with purposive sampling techniques. The number of samples studied was 210 respondents who were customers of Bank Syariah Indonesia. Before conducting data analysis, research instruments are first tested, namely validity and reliability tests, all test results are declared valid and reliable. Data analysis and hypothesis testing using Structural Equation Modelling with AMOS (Amos Graph) software. The results of the study show that customer knowledge has a significant positive effect on customer loyalty, customer intimacy and repurchase intention. Empirical testing in this study also found that customer intimacy had a significant positive effect on repurchase intention and customer loyalty.
The Optimalisasi Promosi Kesehatan dalam Pencegahan Tuberkulosis Paru di Dinas Kesehatan Kabupaten Bangka: Optimization of Health Promotion in Preventing Pulmonary Tuberculosis in Bangka District Health Office Arisca Belliani; Nuryakin; Arni Surwanti
Media Publikasi Promosi Kesehatan Indonesia Vol. 4 No. 3 (2021)
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (716.905 KB) | DOI: 10.56338/mppki.v4i3.1623

Abstract

Latar Belakang: Tuberkulosis merupakan salah satu dari 10 penyakit yang menyebabkan kematian pada manusia di seluruh dunia. Indonesia merupakan salah satu dari 30 negara dengan kasus TB paru tertinggi. Salah satu cara untuk mencegah tuberkulosis paru adalah dengan menggunakan promosi kesehatan. Metode yang digunakan adalah periklanan (advertising), hubungan masyarakat dan publisitas (public), pemasaran media sosial dan penjualan pribadi. Penelitian ini bertujuan untuk mengetahui optimasi metode promosi kesehatan. Metode: Penelitian ini menggunakan metode deskriptif kualitatif dengan melakukan wawancara dengan 2 narasumber dari Dinas Kesehatan Bidang Pencegahan dan Pengendalian Penyakit Menular dan triangulasi sumber digunakan untuk menguji keabsahan data. Hasil: Hasil penelitian ini menunjukkan bahwa optimalisasi metode periklanan yaitu dengan menggunakan media televisi atau memperbarui konten iklan yang lebih menarik bagi publik, mengoptimalkan hubungan masyarakat dan publisitas dengan menghadirkan publik pada pertemuan-pertemuan dan memilih media yang lebih menarik bagi masyarakat. masyarakat seperti televisi, optimalisasi pemasaran media sosial yaitu dengan mengisi website dengan materi Tuberkulosis dan menggunakan media sosial lainnya untuk menyebarluaskan informasi dan pengoptimalan personal selling adalah dengan menggunakan alat peraga atau video agar masyarakat tidak bosan.
Innovation Capability and Business Performance: Empirical Evidence from Small and Medium Sized Enterprises in Indonesia Budiyanto; Nuryakin; Mohammad Suyanto
Lan Tabur: JURNAL EKONOMI SYARIAH Vol. 8 No. 1 (2026): September
Publisher : LAN TABUR: Jurnal Ekonomi Syariah The Islamic University of KH. Achmad Muzakki Syah Jember, East Java. Jember Jln. Manggar Gebang Poreng 139A Patrang Jember Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53515/lt.v8i1.278

Abstract

Introduction: Business performance and innovation capability have become increasingly important research areas as organizations seek to achieve sustainable growth and competitive advantage. This study aims to identify and map global research trends in business performance and innovation capability. Method: This study employed a qualitative literature review approach using bibliometric analysis. A total of 65 Scopus-indexed documents published between 2014 and 2023 were analyzed using VOSviewer to visualize publication trends, countries, and keyword co-occurrence patterns. Results: The findings indicate a substantial increase in research publications during the study period, reflecting growing academic and practical interest in innovation as a means of improving business performance. Indonesia emerged as the most productive country, contributing 16 publications. Keyword analysis identified Social Capital, SMEs, Sustainability, Resource-Based View, Firm Performance, Financial Performance, Entrepreneurial Orientation, Leadership, Open Innovation, and Competitive Advantage as prominent research themes. These themes demonstrate the growing integration of innovation capability with strategic resources, organizational factors, and sustainable business development. Conclusion: Research on business performance and innovation capability has expanded significantly, with increasing emphasis on innovation as a strategic mechanism for achieving sustainable performance and competitive advantage. Suggestions: Future research should investigate the relationships between innovation capability and business performance more deeply, particularly across different industries, countries, and contextual conditions, to identify effective innovation strategies in dynamic market environments.