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All Journal Jurnal Informasi Kesehatan Indonesia (JIKI) Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Izza Afkarina Mutiara
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Computer Science & IT Health Professions Nursing Public Health

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Hubungan Kualitas Pelayanan Rawat Inap dengan Minat Pemanfaatan Ulang Pelayanan di Puskesmas Kabupaten Pasuruan Izza Afkarina Mutiara
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 8 No 1 (2022): Jurnal Informasi Kesehatan Indonesia
Publisher : Politeknik Kesehatan Kemenkes Malang (State Health Polytechnic of Malang)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Interest in service reuse will arise if the patient is satisfied with the services provided. Based on the research that has been done, the indicator value of hospitalization at Gempol Health Center is still low. The purpose of this study was to determine the relationship and strength of the correlation between the quality of inpatient services and the interest in service reuse at Gempol Health Center, Pasuruan Regency. Subjects and Method: This research is a quantitative research with a cross sectional design. The sampling method used was accidental sampling with a sample size of 30 people and used the contingency coefficient test. Results: The results showed that there was a significant relationship between the quality of inpatient servicesn and the reuse of services at the Gempol Health Center, Pasuruan Regency with p = 0.000 and r = 0.658. Conclusion: There is a significant relationship between the quality of inpatient services and the interest in reusing the services of BPJS participants at Puskesmas Gempol, with the strength of the correlation between the two variables being strong. Keywords: quality of inpatient services, interest inservive reuse
HUBUNGAN KUALITAS PELAYANAN RAWAT INAP DENGAN MINAT PEMANFAATAN ULANG PELAYANAN DI PUSKESMAS KABUPATEN PASURUAN Izza Afkarina Mutiara
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 8 No 1 (2022): Jurnal Informasi Kesehatan Indonesia
Publisher : Politeknik Kesehatan Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v8i1.3232

Abstract

Latar Belakang: Minat pemanfaatan ulang pelayanan akan timbul apabila pasien merasa puas dengan pelayanan yang diberikan. Berdasarkan penelitian yang telah dilakukan, nilai indikator rawat inap di Puskesmas Gempol masih rendah. Tujuan penelitian ini untuk mengetahui hubungan dan kekuatan korelasi antara kualitas pelayanan rawat inap dengan minat pemanfaatan ulang pelayanan di Puskesmas Gempol Kabupaten Pasuruan. Subjek dan Metode: Penelitian ini merupakan penelitian kuantitatif dengan desain cross sectional. Metode pengambilan sampel dengan teknik accidental sampling dengan jumlah sampel sebanyak 30 orang dan menggunakan uji koefisien kontingensi. Hasil: Diperoleh hasil terdapat hubungan yang signifikan antara kualitas pelayanan rawat inap dengan minat pemanfaatan ulang pelayanan di Puskesmas Gempol Kabupaten Pasuruan dengan nilai p <0,001 dan r = 0,658. Keseimpulan: Terdapat hubungan yang siginifikan antara kualitas pelayanan rawat inap dengan minat pemanfaatan ulang pelayanan pasien peserta BPJS di Puskesmas Gempol, dengan kekuatan korelasi antara dua variabel kuat.
ANALISIS DESKRIPTIF FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN ULANG PELAYANAN PASIEN RAWAT INAP PESERTA BPJS DI PUSKESMAS GEMPOL Izza Afkarina Mutiara; Titis Eka Gusti; Eka Yusmanisari
Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Vol. 2 No. 1 (2022): Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Publisher : program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jurmiki.v2i1.27

Abstract

Utilization of health services in Indonesia from 7,300 respondents who experienced hospitalization was 53.36% in urban areas and 46.64% in rural areas in the last 1 year. Most of the patients who experienced hospitalization were treated at government hospitals 49.7%, followed by private hospitals at 28.6% and the rest were treated elsewhere. The utilization of inpatient services at Gempol Health Center is still low because the indicator values for inpatient services are not up to standard. The purpose of this study was to analyze the factors related to interest in utilization and interest in re-utilizing services for inpatients BPJS participants at Gempol Health Center. This research is descriptive quantitative with a cross-sectional approach. The sample of this research is 30 BPJS inpatients. Data collection techniques are interviews and questionnaires with univariate analysis. Frequency of respondents based on gender characteristics: 12 men (40%), 18 women (60%), by age category: 7 teenagers (23.3%), 20 adults (66.7%), and 3 elderly people (10%), based on their latest education: 5 people with low education (16,7%), 25 people with higher education (83,3%). The Frequency with which they are interested in service reuse: 18 people are interested (60 %) were not interested as many as 12 people.
Co-Authors Eka Yusmanisari Titis Eka Gusti