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All Journal Jurnal Informasi Kesehatan Indonesia (JIKI) Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Titis Eka Gusti
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Computer Science & IT Health Professions Medicine & Pharmacology Nursing Public Health

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HUBUNGAN SIKAP PETUGAS PENDAFTARAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS KABUPATEN PASURUAN Hanna Sukmawati; Titis Eka Gusti; Eka Yusmanisari
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 8 No 1 (2022): Jurnal Informasi Kesehatan Indonesia
Publisher : Politeknik Kesehatan Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v8i1.3231

Abstract

Latar Belakang: Kepuasan pasien sangat dipengaruhi oleh kualitas pelayanan yang diberikan oleh penyedia fasilitas pelayanan, kepuasan atau ketidakpuasan pelanggan adalah respon pelanggan terhadap evaluasi terhadap ketidaksesuaian yang dirasakan antara harapan sebelumnya dan kinerja produk setelah dipakainya. Tujuan dari penelitian ini adalah digunakan untuk mengetahui hubungan antara sikap petugas pendaftaran dengan kepuasan pasien rawat jalan di puskesmas gempol. Subjek dan Metode: Desain penelitian ini menggunakan cross secsional, dengan sampel dalam penelitian ini yaitu sebanyak 58 responden, dengan menggunakan teknik pengambilan data menggunakan simple random sampling dan dengan menggunakan uji resgresi logistik, lokasi penelitian dilakukan di puskesmas gempol. Pada penelitian ini variabel independennya yaitu sikap petugas dan variabel dependennya kepuasan pasien. Hasil: Hasil pada variabel sikap petugas pendaftaran dengan p = 0,05 hal ini menunjukkan bahwa nilai p kurang dari sama dengan 0,05 Kesimpulan: Terdapat hubungan yang signifikan antara sikap petugas pendaftaran dengan kepuasan pasien rawat jalan.
FAKTOR – FAKTOR KARAKTRISTIK RESPONDEN YANG MEMPENGARUHI RESPONTIME WAKTU TUNGGU PASIEN RAWAT JALAN DI PUSKESMAS GEMPOL Hanna Sukmawati; Titis Eka Gusti; Eka Yumanisari
Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Vol. 2 No. 1 (2022): Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Publisher : program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jurmiki.v2i1.26

Abstract

The quality of health services is a health service that can satisfy every service user of health services in accordance with the level of satisfaction of the average population and its implementation is in accordance with professional standards and codes of ethics. , friendliness and comfort of service. Respontime patient waiting time has an impact on patient satisfaction. A service is said to be good by the patient is determined by the fact that the services provided can meet the patient's needs by using the patient's perception of the service received. The purpose of this study was to describe the response time of waiting time at the Gempol Public Health Center. This study uses descriptive research with a quantitative approach. The population in this study was the average number of outpatients in 3 months, from November to January 2022, the sample in this study was 58 outpatients. The results showed that the respondent's characteristic factor to the response time of waiting time at the Gempol Public Health Center was 58 respondents, 49 respondents said that the waiting time was > 10 minutes (not appropriate) and 9 people said that it was < 10 minutes (appropriate). Based on the results of this study, it is expected that officers can register according to the SOP, which is < 10 minutes so that patients do not wait long for registration.
ANALISIS DESKRIPTIF FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN ULANG PELAYANAN PASIEN RAWAT INAP PESERTA BPJS DI PUSKESMAS GEMPOL Izza Afkarina Mutiara; Titis Eka Gusti; Eka Yusmanisari
Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Vol. 2 No. 1 (2022): Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Publisher : program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jurmiki.v2i1.27

Abstract

Utilization of health services in Indonesia from 7,300 respondents who experienced hospitalization was 53.36% in urban areas and 46.64% in rural areas in the last 1 year. Most of the patients who experienced hospitalization were treated at government hospitals 49.7%, followed by private hospitals at 28.6% and the rest were treated elsewhere. The utilization of inpatient services at Gempol Health Center is still low because the indicator values for inpatient services are not up to standard. The purpose of this study was to analyze the factors related to interest in utilization and interest in re-utilizing services for inpatients BPJS participants at Gempol Health Center. This research is descriptive quantitative with a cross-sectional approach. The sample of this research is 30 BPJS inpatients. Data collection techniques are interviews and questionnaires with univariate analysis. Frequency of respondents based on gender characteristics: 12 men (40%), 18 women (60%), by age category: 7 teenagers (23.3%), 20 adults (66.7%), and 3 elderly people (10%), based on their latest education: 5 people with low education (16,7%), 25 people with higher education (83,3%). The Frequency with which they are interested in service reuse: 18 people are interested (60 %) were not interested as many as 12 people.
Korelasi antara Kesiapan Teknologi dengan Persepsi Kemudahan pada Pengguna Aplikasi Mobile JKN Ibrahim, Mochammad Malik; Titis Eka Gusti; Ayu Wulandari
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 8 No. 2 (2025): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v8i2.7264

Abstract

The Mobile JKN application was developed to facilitate participants in accessing digital health services, but its utilization is still low due to limited user technological readiness. This study aims to analyze the correlation between technological readiness and perceived ease of use among Mobile JKN users at Prof. Dr. Soekandar Regional General Hospital, Mojokerto Regency in 2025. The study population was 3,094 users with a sample of 354 respondents selected through a purposive sampling technique. This study used a quantitative, correlative analytical design with a cross-sectional approach. The instrument was a questionnaire based on the Technology Readiness Index (TRI) and the Technology Acceptance Model (TAM). The results showed that most respondents had a moderate level of technological readiness and perceived ease of use, and there was a significant correlation between the two variables. The conclusion of this study is that the higher the technological readiness, the higher the perceived ease of use of Mobile JKN. Efforts to improve this can be done through socialization activities at least twice a month to strengthen participant digital literacy.
Co-Authors AYU WULANDARI Eka Yumanisari Eka Yusmanisari Hanna Sukmawati Ibrahim, Mochammad Malik Izza Afkarina Mutiara