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Analisis Strategi Pelayanan Oleh Front Liner Dan Pengaruhnya Terhadap Kepuasan Nasabah Pada PT Bank Central Asia Tbk Capen Mayor Oking Widjojo, Adi S; Suardy, Wean
Jurnal Ilmiah Kesatuan (JIK) Vol 11, No 2 (2009): Jurnal Ilmiah Kesatuan
Publisher : STIE Kesatuan

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Service representative is an activity to gift of service from one the side of other side, so that full fill requirement and satisfy to accepting it. With efficient and effective good service will push client to be dovoted and loyal to company, because what their want and needed is fullfilled.Target of this research is to know how far quality service have been given by front liner Bank Central Asia to customer, to get customer satisfaction. Method used by writer to answer question from identifying existing problem, by using descriptive method with approach of survey, where research of survey is research taking sample from one population and use questioners as a mean of assist fundamental, where questionare used to measure relation beetwen service with satisfaction of consumer. Result of this research indicate that service given by PT. Bank Central Asia Cpaem Mayor Oking in this time is very good with average value 62,62. While satisfaction of customer at the moment to BCA Mayor Oking throug analysis of regression got by result for the price of Y = 27,853 + 0,560 X, meaning that satisfactionof customer at Bank Central Asia with service (X) added by 1 becoming 28,42. From result of calculation of correlation analysis got result ot that happened positive and middle beetwen quality service frontliner and customer satisfaction with value of correlation coefficient equal to 0,554. After that to analyze coefficient of tederminacy to measure service contribution percentage given by BCA Mayor Oking to get customer satisfaction is got result of that service only owning contribution equal to 30,7% and the rest equal to 69,3% influenced by other factor.

Studi Komparasi Analisis Risiko Pada PT Dharmala Intiland Tbk Dan PT Duta Pertiwi Tbk Hidayat, Lukman; Widjojo, Adi S
Jurnal Ilmiah Kesatuan (JIK) Vol 11, No 1 (2009): Jurnal Ilmiah Kesatuan
Publisher : STIE Kesatuan

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Laporan keuangan pada dasarnya adalah hasil dari proses akuntansi yang dapat digunakan sebagai alat untuk berkomunikasi antara data keuangan atau aktivitas suatu perusahaan dengan pihakâpihak yang berkepentingan dengan data atau aktivitas perusahaan tersebut. Kemudian laporan keuangan tersebut akan dianalisa dengan menggunakan teknik metode analisis yang umum digunakan oleh para analisa. Dalam rangka memberikan informasi tentang kondisi keuangan perusahaan maka dapat dilihat dari nilai perhitungan berdasarkan analisis rasio untuk lebih mempermudah dalam menilai kondisi keuangan suatu perusahaan. Tujuan penelitian ini adalah untuk mengetahui kondisi keuangan perusahaan yaitu bagaimanakah risiko, arus kas dan IRR perusahaan. Penelitian yang dilakukan penulis tidak langsung dilakukan di perusahaan tetapi untuk mengambil data perusahaan yang diperlukan diambil dari BEJ melalui situs internet.Dalam penelitian ini penulis menggunakan analisis rasio yaitu untuk rasio risiko menggunakan rasio standard deviasi dan koefesiensi variasi untuk rasio arus kas menggunakan rasio arus kas, dan IRR menggunakan rasio lRR, penelitian dilakukan selama lima periode dengan menggunakan data lima periode yaitu periode tahun 2002 sampai dengan tahun 2006. Berdasarkan hasil penelitian dapat disimpulkan bahwa kondisi keuangan PT Dharmala Intiland Tbk dilihat dari risikonya dapat dikatakan cukup rendah karena perusahaan memiliki investasi yang tidak terlalu besar sehingga risikonya juga tidak terlalu tinggi. Dilihat dari arus kas PT Dharmala Intiland Tbk juga dapat dikatakan baik karena di beberapa tahun masih mengalami penurunan tetapi di tahun-tahun berikutnya mengalami kenaikan yang cukup signifikan, begitu juga dengan IRR perusahaan dapat dikatakan bagus karena IRR nya lebih RRR. PT Duta Pertiwi Tbk dilihat dari risikonya dapat pula dikatakan cukup rendah karena investasi perusahaan tidak terlalu besar dan perusahaan mampu mengatur manajemen risiko sehinnga dapat memperkecil risikonya. Dilihat dari arus kas perusahaan cukup baik walaupun ada sedikit penurunan namun ditahun berikutnya ada peningkatan, lalu dilihat dari IRR perusahan sangat baik karena hasil IRR jauh lebih tinggi dibandingkan dengan RRR.

Analisis Strategi Pelayanan Front Liner Untuk Memuaskan Nasabah Pada Pt Bank Central Asia Tbk Capem Mayor Oking Widjojo, Adi S; Suardy, Weman
Jurnal Ilmiah Kesatuan (JIK) Vol 12, No 2 (2010): Jurnal Ilmiah Kesatuan
Publisher : STIE Kesatuan

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Service representative is an activity to gift of service from one the side of other side, so that full fill requirement and satisfy to accepting it. With efficient and effective good service will push client to be devoted and loyal to company, because what their want and needed is fulfilled. Target of this research is to know how far quality service have been given by front liner Bank Central Asia to customer, to get customer satisfaction. Method used by writer to answer question from identifying existing problem, by using descriptive method with approach of survey, where research of survey is research taking sample from one population and use questioners as a mean of assist fundamental, where questionaire used to measure relation between service with satisfaction of consumer. Result of this research indicate that service given by PT. Bank Central Asia Capem Mayor Oking in this time is very good with average value 62,62. While satisfaction of customer at the moment to BCA Mayor Oking through analysis of regression got by result for the price of Y = 27,853 + 0,560 X, meaning that satisfaction of customer at Bank Central Asia with service (X) added by 1 becoming 28,42. From result of calculation of correlation analysis got result of that happened positive and middle between quality service frontliner and customer satisfaction with value of correlation coefficient equal to 0,554. After that to analyze coefficient of determinacy to measure service contribution percentage given by BCA Mayor Oking to get customer satisfaction is got result of that service only owning contribution equal to 30,7% and the rest equal to 69,3% influenced by other factor

Pengaruh Desain Kemasan, Positioning Merek Dan Kekuatan Merek Terhadap Citra Merek Widjojo, Adi S; V, Eva
Jurnal Ilmiah Manajemen Kesatuan Vol 6 No 1 (2018): JIMKES Edisi April 2018
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

The purpose of this study were (1) to acquire the influence of packaging design to the brand image Teh Gelas, (2) to know how the influence of brand positioning to the brand image Teh Gelas, (3) to know how the influence of the strength of the brand to the brand image Teh Gelas, and (4) to find out how the effect of packaging design, brand positioning and brand strength altogether to the brand image Teh Gelas.The results showed that the determination coefficient regression model derived from the value adjusted R2 of 0,496 square. This means 49,6% Brand Teh Gelas Orang Tua Group can be explained by the variable packaging design, brand positioning and brand strength of the brand image, while 50,4% could be explained by other variables not included in the model

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