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All Journal MANAZHIM JURNAL SeMaRaK Jurnal Multidisiplin Madani (MUDIMA) Jurnal Pengabdian Mandiri Experimental Student Experiences
Listiyana
STIE Gempol Pasuruan
Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh E-Service Quality Terhadap Online Repurchase Intention dengan E-Trust Sebagai Mediator pada Pengguna Tokopedia (Studi pada Follower Instagram Tokopedia) listiyana; Rita Alvin; Nur Qomariah
Jurnal Multidisiplin Madani Vol. 2 No. 4 (2022): April 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (471.046 KB) | DOI: 10.55927/mudima.v2i4.300

Abstract

This study focuses on the effect of E-service quality effect on online repurchase intention with E-trust as a mediating variable for Tokopedia users. The approach used in this research is explanative quantitative research. The number of respondents from this study amounted to 200 respondents with data collection techniques using google form. Meanwhile, the analysis technique uses multiple linear regression analysis which is then followed by path analysis. The results of this study show that e-trust has succeeded in bridging e-service quality on online repurchase intention, with the level of direct influence > the level of indirect influence, which is 0.418, so it is known that e-service quality has an effect on online repurchase intention through e-trust
Analisis Perkembangan Industri di Sektor Pariwisata Terhadap Penyerapan Tenaga Kerja dimasa Pandemic Covid-19 di Nusa Tenggara Barat : Dita Rahma; listiyana; Rita Alvin; Akung Daeng; Eka Agustiani
Jurnal Multidisiplin Madani Vol. 2 No. 5 (2022): May, 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v2i5.399

Abstract

The purpose of this research is to analyze the development of the number of tourism object and the number of tourists on the absorption of labor simultaneously or partially in West Nusa Tenggara during covid-19 pandemic. The method of analysis is descriptive quantitative. The tool of analysis is IMB SPSS. The result of analysis shows that partially the variabel of the number of tourism object (X1) and the number of domestic tourists (X2) has significant effect. Where the variabel of the number of tourism object has significant effect on the absorption of labor due. Simultaneously the variabel of the number of tourism object (X1) and the number of domestic tourists (X2) significantly affect.
Analisa Komparasi Kualitas Pelayanan Pada Indomaret Dan Alfamart ( Studi Kasus Pada Konsumen Di Gempol Pasuruan) Rita Alfin; Nur Aida; Listiyana Listiyana
JURNAL SeMaRaK Vol 5, No 2 (2022): Jurnal Semarak
Publisher : universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/smk.v5i2.21417

Abstract

Swalayan Indomaret dan Alfamart menyebar ke berbagai wilayah mulai kota kecil bahkan desa dan keduanya bersaing secara head to head dan tentu tidak mudah untuk memenangkan persaingansehingga mereka harus memberikan kualitas pelayanan terbaik. Penelitian bertujuan untuk mengetahui perbedaan kualitas layanan Alfamart dan Indomaret. Jenis penelitian kuantitatif komparatif independen dua sampel yaitu pengukur kualitas pelayanan Indomaret dan Alfamart. Populasi adalah konsumen Alfamart dan Indomaret dengan jumlah sampel masing masing kelompok sebanyak 55 dan tehnik sampel menggunakan random sampling, instrument penelitian menggunaan angket dengan skala Likert 1 (Sangat tidak setuju) - 5 (sangat setuju). Metode analisa mengunakan uji validitas-reliabilitas, uji normalitas, uji homogenitas, uji independent sample t test dan IKK. Berdasarkan uji Independent sampel T Test disimpulan bahwa kualitas layanan di Indomaret dan Alfamart berbeda dengan kualitas pelayanan Indomaret lebih baik dibandingkan Alfamart terutama pada dimensi fisik sementara dimensi kualitas layanan yang lain relatif sama. Hasil uji independent ini selaras dengan hasil IKK dimana IKK Indomaret 0,78> IKK di Alfamart 0,74 dengan nilai IKK tertinggi Indomaret ada pada dimensi Fisik yang berada pada level lebih sangat puas sementara posisi kedua ada pada indikator empathy. Nilai IKK tertinggi pada Alfamart ada pada indikator empathy diikuti posisi kedua oleh indikator bukti fisik.
MENUMBUHKAN KESADARAN AKAN PROKES (3M) PADA MASYARAKAT GERONGAN KRAMAT KRATON PASURUAN Rita Alfin; Listiyana; Nur Qomariah; Nur Aida
JURNAL PENGABDIAN MANDIRI Vol. 1 No. 4: April 2022
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.192 KB)

Abstract

Covid -19 merupakan pandemi yang berdampak besar pada semua sector kehidupan sehingga untuk mencegah penularan diperlukan kesadaran akan protocol kesehatan dengan mematuhi 3M yaitu memakai masker, mencuci tangan dan menjaga jarak. Tujuan pengabdian adalah menyadarkan masyarakat dan santri tentang bahaya Covid-19 melalui penyuluhan dan dialog tentang 3M yaitu cuci tangan dan pemakaian masker. Lokasi pengabdian di daerah Gerongan Kramat Kraton Pasuruan dengan sasaran pengabdian pada masyarakat dan santri Pondok. Kegiatan pengabdian dilakukan dengan penyuluhan dan dialog kepada masyarakat serta para santri di Pondok Kramat. tentang tata cata mencuci tangan dan menggunakan masker dengan benar serta pembagian masker dan kegiatan ini disambut baik dan diharapkan ada kegiatan lanjutan agar pandemic covid-19 bisa segera berakhir.
PELATIHAN PENGGUNAAN TEKNOLOGI DIGITAL MARKETING GUNA PENGEMBANGAN USAHA UMKM DI DESA PESAWAHAN PORONG SIDOARJO Listiyana Listiyana; Rita Alfin; Erlin Iriani; Nur Aida
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 1: Januari 2023
Publisher : Bajang Institute

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Abstract

Pengabdian kepada Masyarakat yang dilaksanakan didesa pesawahan Sidoarjo Pasuruan ini bertujuan untuk meningkatkan penjualan hasil produk para pelaku UMKM. Dilakukan dengan cara memperluas area pemasaran atau meningkatkan jangkauan kosumen pada hasil produk pelaku UMKM di desa Pesawahan Pasuruan. Karena para pelaku UMKM di desa Pesawahan ini pada umumnya masih awam dengan teknologi (teknologi digital market), maka perlu adanya edukasi dan sosialisasi serta pelatihan terkait teknologi digial market. Oleh karena itu kami para dosen dan para mahasiswa dari Sekolah Tinggi Ilmu Ekonomi Gempol dalam melaksanakan Tri Dharma Perguruan Tinggi mengadakan sosialisasi, seminar dan pelatihan bertajuk “Pelatiahan Pemasaran Online “ di desa pesawahan. Peserta seminar dan pelatihan ini adalah para pelaku UMKM dan kami juga mengundang personil Grab. Seminar diikuti dengan antusias oleh para peserta.
Stress, Job Satisfaction, and Organizational Commitment Affect Turnover Intention at PT Berca Kawan Sejati Malang Listiyana Listiyana
Experimental Student Experiences Vol. 3 No. 4 (2024): August
Publisher : LPPM Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58330/ese.v1i8.341

Abstract

Human capital stands as a pivotal corporate asset, executing premeditated actions crucial for realizing organizational objectives. Their efficacy forms a linchpin, determining triumph or decline. This study aims to decipher the impact of job-related stress and contentment on turnover inclination, a nexus possibly mediated directly or indirectly through organizational allegiance. Utilizing survey-based research, the study encompasses PT Berca Kawan Sejati's entire workforce, comprising 78 employees, employing a complete enumeration sample. Methodologically, the data analysis embraces Structural Equation Modeling (SEM) utilizing Smart PLS tools. Findings reveal that job stress notably triggers a positive and consequential turnover intention, while also negatively influencing organizational commitment. Conversely, job satisfaction's influence on turnover inclination lacks statistical significance. Interestingly, job satisfaction tangibly drives positive and significant organizational commitment. However, the interplay between job stress, job satisfaction, and turnover intention mediated by organizational commitment does not exhibit statistical significance. Ergo, organizational commitment inadequately mediates the interrelationship between job stress, job satisfaction, and turnover intention. In sum, this study underscores human resource's pivotal role, unveiling intricate dynamics encompassing job stress, job satisfaction, turnover intention, and organizational commitment.
Customer Satisfaction at Alfamart Raya Sukodono: a Study on Product Quality and Service Excellence Listiyana Listiyana
MANAZHIM Vol 5 No 2 (2023): AGUSTUS
Publisher : Manajemen Pendidikan Islam STIT Palapa Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36088/manazhim.v5i2.3411

Abstract

This study aims to determine the service quality, customer loyalty, and price and product quality of Alfamart Raya Sukodono. This study used a qualitative approach with a descriptive research type. The data collection techniques used in this study were interviews and observations. The results of this study are Friendly and responsive service quality provided by Alfamart Raya Sukodono is an important factor in influencing customer loyalty. Good service creates customer trust and comfort, motivating them to remain loyal and shop again at Alfamart Raya Sukodono. High customer loyalty at Alfamart Raya Sukodono results from a combination of several factors such as friendly and responsive service, attractive loyalty programs, and promotional activities. involving customers. then also Alfamart Raya Sukodono managed to offer its customers affordable prices and good product quality. The emphasis on competitive prices and adequate quality attracts customers who are looking for the best value in their shopping experience. By providing quality products at competitive prices, Alfamart Raya Sukodono maintains customer satisfaction and strengthens long-term relationships with them.
Co-Authors Akung Daeng Dita Rahma Eka Agustiani Erlin Iriani Nur Aida Nur Aida Nur Qomariah Nur Qomariah Rita Alfin Rita Alvin