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All Journal Jurnal Ilmiah Manajemen Kesatuan Jurnal Informatika Kesatuan
Filani Zikri Hassan
Institut Bisnis dan Informatika Kesatuan
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : Jurnal Informatika Kesatuan

 1 
Pengaruh Anjungan Tunai Mandiri Dan Mobile Banking Terhadap Jumlah Penghimpunan Dana Nugi Yudistira; Filani Zikri Hassan; Nevida Novel
Jurnal Informatika Kesatuan Vol 1 No 1 (2021): JIKES Edisi Agustus 2021
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.918 KB) | DOI: 10.37641/jikes.v1i1.407

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh ATM dan Mobile Banking terhadap Jumlah Tabungan pada Bank BNI dan CIMB. Metode analisis yang digunakan dalam penelitian ini adalah regresi linear berganda dengan Jumlah Tabungan menjadi variabel dependen dan dua variabel independen, yaitu ATM dan Mobile Banking. Hasil pengolahan data telah diperoleh model regresi DA = 36802 + 0,120X1 + -0,062X2 Pada koefisien regresi menunjukkan bahwa jika setiap kenaikan ATM sebesar 0,120 satu satuan maka diprediksi akan meningkatkan jumlah tabungan sebesar 36802 satuan dan begitu juga sebaliknya. Nilai koefisien determinasi (R1) adalah 0,992 hal ini menunjukkan bahwa variabel ATM dan Mobile Banking memberikan kontribusi atau pengaruh sebesar 99% terhadap variabel jumlah tabungan. Secara parsial, hasil uji t menunjukkan bahwa secara masing-masing variabel jumlah ATM berpengaruh signifikan terhadap Jumlah tabungan sehingga hipotesis diterima dan Mobile Banking berpengaruh negative tidak signifikan terhadap jumlah tabungan. Secara simultan, hasil uji F menunjukkan bahwa secara bersama-sama variabel ATM dan Mobile Banking berpengaruh secara signifikan terhadap Jumlah Tabungan sehingga hipotesis diterima.
Pengaruh Kualitas Layanan Mobile Banking BCA Terhadap Kepuasan Pelanggan E-Commerce Davina Evangeline; Filani Zikri Hassan; Edy Safni Rosa
Jurnal Informatika Kesatuan Vol 1 No 2 (2021): JIKES Edisi Desember 2021
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.161 KB) | DOI: 10.37641/jikes.v1i2.1363

Abstract

The purpose of this research is to determine the influence of service quality Mobile Banking BCA towards E-commerce customer satisfaction specifically Shopee customers in Bogor. There were several previous researches had been done with different periods, samples, and methods with the various results so it is necessary to do further research. Additionally, the researcher also has interest to do further research since E-commerce business has been rapidly growing and how it is impacted the products of banking sector which is Mobile Banking BCA. This research consists of four independent variable taken out from service quality dimensions which are efficiency, fulfillment, reliability and privacy and one dependent variable which is e-commerce customer satisfaction. Primary data were collected by using questionnaire from costumers shopee in Bogor. At the first, the researcher uses validity and reliability test for questionnaire. Furthermore, the researcher tested the classical assumptions using the multiple linear regression with the margin of error 5 %. Last the researcher tests the hypothesis using t-test, f-test and coefficient of determination. The result indicates that reliability has no partial significant influence toward e-commerce customer satisfaction while efficiency, fulfillment and privacy have partially significant influence toward e-commerce customer satisfaction. Moreover, those four independent variables have simultaneously significant to the dependent variable which is 77,3%. Keywords: Service Quality, Efficiency, Reliability, Fulfillment, Privacy, E-commerce Customer Satisfaction
Pengaruh Kualitas E-Banking Dan Kualitas Layanan Terhadap Kepuasan Nasabah Ardhieva Wiraldhy Ruslanie; Filani Zikri Hassan; Marwan Effendy
Jurnal Informatika Kesatuan Vol 2 No 1 (2022): JIKES Edisi Februari 2022
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v2i1.1382

Abstract

To determine the effect of e-banking and service quality on satisfaction at PT. Bank Mandiri Bogor City Branch. The analytical method used in this study is multiple linear regression with customer loyalty being the dependent variable and two independent variables, namely e-banking and service quality. Results Processing data obtained by the LN = Y model: 0.166 + 0.453X1 + 0.527X2 In the regression coefficient, KP produces every e-banking increase of 0.453, one unit is predicted, will get a profit, amounting to 0.166 units and can also be changed. The coefficient of determination (R1) is 0.888, this shows e-banking variables and service quality contribute or contribute as much as 88% to the variable satisfaction satisfaction at PT. Bank Mandiri Bogor City Branch. Partially, the test results showed each e-banking variable and service quality were significant to investment loyalty at PT. Bank Mandiri Bogor City Branch so the hypothesis is accepted. Simultaneously, the results of the F test indicate that together e-banking variables and related service quality are significant to investment loyalty at PT. Bank Mandiri Bogor City Branch so the hypothesis is accepted. Keywords: E-Banking, Service Quality, Customer Loyalty
Pengaruh Mobile Banking Terhadap Kepuasan Nasabah Muhamad Putera Ismail Antonov; Filani Zikri Hassan; Neni Nurisnaini
Jurnal Informatika Kesatuan Vol 2 No 2 (2022): JIKES Edisi Agustus 2022
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v2i2.1458

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengertian m-Banking secara umum, mengetahui bagaimana pengaruh layanan m-Banking terhadap kepuasan nasabah. dan untuk mengetahui bagimana pengaruh layanan m-Banking terhadap kepuasan nasabah secara langsung maupun tidak langsung. Jenis penelitian ini adalah penelitian kuantitatif dengan metode deskriptif. Populasi dalam penelitian ini adalah nasabah pengguna m-Banking Bank Mandiri dan Bank Central Asia (BCA). Sampel dianggap sebagai perwakilan dari populasi yang hasilnya mewakili keseluruhan gejala yang diamati. Teknik penarikan sampel yang di gunakan dalam penelitian ini adalah penarikan sampel secara random dengan menggunakan teknik convenience sampling. Hasil dari penelitian ini menunjukkan bahwa kualitas layanan yang terdiri dari reliability, assurance, responsiveness, tangible, dan empathy berpengaruh secara simultan terhadap kepuasan nasabah pengguna mobile banking pada kedua bank yang menjadi objek penelitian, kualitas layanan yang terdiri dari assurance, responsiveness, dan tangible tidak berpengaruh secara parsial, sedangkan variabel reliability dan empathy berpengaruh secara parsial terhadap kepuasan nasabah pengguna mobile banking BCA, Kualitas layanan yang terdiri dari assurance, responsiveness, tangible, dan empathy tidak berpengaruh secara parsial, sedangkan variabel reliability berpengaruh secara parsial terhadap kepuasan nasabah pengguna mobile banking Bank Mandiri.
Pengaruh Layanan ATM Setor Tunai Dan M-Banking Terhadap Kepuasan Nasabah Pada Bank Mandiri Bogor Senny Wirantie; Filani Zikri Hassan; Wimpi Srihandoko
Jurnal Informatika Kesatuan Vol 2 No 2 (2022): JIKES Edisi Agustus 2022
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v2i2.1460

Abstract

The purpose of this study was to study the effect of cash deposit and M-banking ATM services on credit satisfaction at Bank Mandiri Bogor. Some previous studies conducted with different periods, samples, and methods with various results need further research. In addition, researchers also have an interest in conducting further research because in an increasingly evolving era it has made products in the banking sector easier to use and provide improvements for profit. This study consists of two variables, namely independent taken from service products, namely nominal atm deposit and m-banking, and one dependent variable, commercial satisfaction. Primary data were collected using a questionnaire from 100 respondents who constituted income at Bank Mandiri Bogor. Initially, researchers used validity and reliability tests for the questionnaire. Next, the researcher discusses the classics using multiple linear regression with an error margin of 5%. Finally, the researcher assessed the hypothesis using the T-test, the F-test and the coefficient of determination. The results show that 2 independent variables simultaneously have a significant effect on the dependent variable, 71.1%. Keywords: Service, Atm Deposit Tunia, M-Banking, Customer Satisfaction.
Analisis Faktor-Faktor Yang Mempengaruhi Minat Transaksi Pada Penggunaan Teknologi E-Wallet Natasha Natasha; Filani Zikri Hassan; Rini Syarif
Jurnal Informatika Kesatuan Vol 2 No 2 (2022): JIKES Edisi Agustus 2022
Publisher : LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jikes.v2i2.1461

Abstract

This study aims to analyze the factors that influence the interest of transactions on the use of e-wallet. In this study, the independent variable (X) is the perception of benefits, quality, ease of use, and trust and the dependent variable (Y) is the attitude of use. The population taken in this study are active and passive users of the Fintech OVO application. The sampling method taken is non probability sampling with the results of 100 respondents used as samples. While the object of this research is OVO users who have used the OVO electronic wallet several times. The source of the data obtained in this study were the responses of respondents obtained from the results of the questionnaire about the effect of perceived benefits, quality, ease of use, and the confidence distributed to the sample. Scoring by agree-disagree scale technique by developing statements that produce answers to agree-disagree in various ranges of values. The order of scale consists of the numbers 1 (Strongly Disagree) to 5 (Strongly Agree) for all variables. The results of this study indicate that the variables that influence the interests of E-Wallet OVO transactions are the benefits of E-Wallet OVO, the quality of E-Wallet OVO, ease of use of E-Wallet OVO and trust in E-Wallet OVO. Keywords: E-Wallet, transaction interest, fintech, OVO
Co-Authors Ardhieva Wiraldhy Ruslanie Bella Aldama Faradilla Davina Evangeline Edy Safni Rosa Fitriani Dwita Rahmawati Marwan Effendy Muhamad Putera Ismail Antonov Natasha Natasha Neni Nurisnaini Nevida Novel Nugi Yudistira Rini Syarif Senny Wirantie Soei Khim Wimpi Srihandoko