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All Journal PROSIDING SEMINAR NASIONAL BISNIS: Jurnal Bisnis dan Manajemen Islam IQTISHADIA LIBRARIA SYIRKAH MALIA: Journal of Islamic Banking and Finance Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam
Ratna Yulia Wijayanti
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Religion Economics, Econometrics & Finance Education Library & Information Science

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Service Qualitypada Pelayanan Nasabah Perbankan Syariah (Studi Kasus Pada Bank BNI Syariah Kudus) Wijayanti, Ratna Yulia; Andriyanto, Irsyad
IQTISHADIA Vol 10, No 1 (2017): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v10i1.2431

Abstract

Penelitian ini bertujuan untuk  menguji ada pengaruh kehandalan, jaminan, wujudfisik,empati dan daya  tanggap,terhadap kepuasan nasabah BNI Syariah Kudus.Variabel independen dalam penelitian ini adalah kehandalan, jaminan, wujudfisik,empati, dandaya  tanggap. Sedangkan variabel dependennya adalah kepuasan nasabah.Sampel diambil sebanyak 94  nasabah dengan teknik sampling yang digunakan adalah accidental sampling.Pengumpulan data dengan menggunakan teknik wawancara dan questioner. Adapun  pengolahan data menggunakan analisis regresi dengan menggunakan bantuan software SPSS Versi 17.Dari hasil analisis diperoleh hasil temuan penelitian bahwa kehandalan, jaminan,wujud fisik, empati dan daya tanggap baik secara parsial maupun simultan memberikan  pengaruh  yang  signifikan  terhadap  kepuasannasabah. Implikasi dari hasil temuan ini adalah adanya usulan kepada BNI Syariah Kudus khususnya untuk selalu meningkatkan kualitas layanan kepada nasabahnya dengan menggunakan model SERVQUAL (dengan dimensi kehandalan, jaminan, wujud fisik, empati, dan daya tanggap)This study aimed to examine the influence of reliability, assurance, tangible, empathy and responsiveness, toward BNI Syariah Kuduscustomer satisfaction. The independent variables used in this study are reliability, assurance, tangible, empathy, andresponsiveness. While the dependent variable is customer satisfaction. Samples taken as many as 94 customers with accidental samplingtechnique.Data collection through interviews and questionnaire. Data was analyzed using multiple regression analysis supported by SPSS 17 software. From the analysis results obtained research findings that reliability, assurance, physical facilities, empathy and responsiveness both partially and simultaneously provide a significant effect on customer satisfaction. The implication of this finding is the suggestion to BNI Syariah Kudus especially to always improve the quality of service to its customer by using SERVQUAL model (with dimension of reliability, guarantee, physical facility, empathy, and responsiveness).
PENGARUH HARAPAN, KEPUASAN DAN SARANA FISIK TERHADAP LOYALITAS PELANGGAN (Studi kasus pada Usaha Jasa Warnet di Kudus) Wijayanti, Ratna Yulia; Andriyanto, Irsad
BISNIS Vol 4, No 2 (2016): BiSNIS: Jurnal Bisnis dan Manajemen Islam
Publisher : Fakultas Ekonom dan Bisnis Islam Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/bisnis.v4i2.2689

Abstract

This study aimed to examine the effect of variable expectations,satisfaction, and physical facilities on consumer loyalty in the cafe business services both partial and multiple. The independent variables in this study is the expectation, satisfaction, and physical facilities as well as the dependentvariable is customer loyalty. Samples taken as many as 83 people with the sampling technique used was accidental sampling, data collection through interviews and questionnaire as well as documentation. As for processing the data using coding, editing and tabulatig and analysis using regression with t test and F-test using SPSS in data processing. By using the above analysis obtained by the research findings that the results of multiple linear regression analysis showed that expectations, satisfaction, and physical facilities partially have asignificant influence on customer loyalty. While jointly variable expectations, satisfaction, and physical facilities have a significant effect on customer loyalty by 87.2% ,. The implications, limitations and suggestions for future research arealso discussed in this article.
Pengembangan Perpustakaan Wujudkan Peradaban Bangsa yang Maju dan Bermartabat Wijayanti, Ratna Yulia
LIBRARIA Vol 5, No 2 (2017): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v5i2.2655

Abstract

Library is a means of collecting knowledge that will provide substantial benefits in an effort to develop the nation's progress. Libraries contribute to the development of excellent human resources that are capable of shaping innovative creative and innovative creative human resources. Library plays an important role in forming civilized people who will be able to bring this nation more advanced and dignified. This is because the human form is not easy because it takes the process sebuat long journey that requires sacrifice. This paper reveals issues related to the role of library development to realize a developed and dignified nation. This is related to the importance of the role of libraries in participating in building human resources that have advantages and compete in today's era. The role of Library in the effort to realize the developed and dignified nation can be seen from the various functions of libraries that have a common function as information, education, culture and research, so it can be concluded that libraries are utilized properly in pemuntkannya as the center of education and information will bring a positive impact in the civilization of the nation because the Library plays a major role in education. Good education and quality will shape the Indonesian people to be a superior people in various sectors while maintaining the nation's culture.
ANALISIS PENGARUH ROA,ROE,BOPO,DAN SUKU BUNGA TERHADAP TINGKAT BAGI HASIL DEPOSITO MUDHARABAH PADA PERBANKAN SYARIAH Cahyani, Wulandari Nur; Falah, Syaikhul; Wijayanti, Ratna Yulia
MALIA: Journal of Islamic Banking and Finance Vol 1, No 1 (2017)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v1i1.3986

Abstract

This study aimed to analyze the influence of ROA, ROE, BOPO, and the Interest Rate on the rate of profit sharing Mudharabah deposits. The population in this study were allIslamic Banks in Indonesia which consists of 11 Islamic Banks.The selection of the sample in this study is purposive sampling according to the criteria set out which are Islamic Banks that published complete financial statements quarterly of the period 2011-2013. The analytical method used is multiple linear regression analysis to examine the relationship / influence of one variable to another variable. The results showed that ROA, ROE, BOPO, and the interest rate affect the level of profit sharing mudharabah deposits simultaneously. Partially, ROA and interest rate do not affect the level of profit sharing mudharabah deposits which is shown by significant value which is greater than 0. 05. While the ROE variable has significant negative influence and the BOPO has significant positive influence on the rate of profit sharing mudharabah deposits. Keywords:assets,equity,sharing
PENINGKATAN KUALITAS PRODUKSI BERBASIS INFORMATION TECHNOLOGY PADA KELOMPOK USAHA CEMILAN MAKANAN RINGAN DI MLATI LOR KUDUS Puspitasari, Ratih Hesty Utami; Wijayanti, Ratna Yulia; Winarso, Rochmad
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2014: PROSIDING SEMINAR NASIONAL HASIL - HASIL PENELITIAN & PENGABDIAN
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.135 KB)

Abstract

The business group of cemilan makanan ringan Mlati Lor Kudus is a small industry category or home industry. In the past, the number of entrepreneurs cemilan makanan ringan is quite a lot, but recently they moving in another business, because the manufacturing process is still using human labor in the processing and packaging of products, thus making the saturation of the workers. This would result in a fairly risky to the domestic industry that still uses the traditional system both economically, socially and most importantly the impact on the product. In general, the industry of cemilan makanan ringan is still using muscle power, does not have the records or the calculation of how the number of inputs (raw materials, manufacturing process, labor costs, and overhead costs of production) the truth true for every stage of the process manually. So several  household industry most of the lack of attention to the cause of the decline in the quality, how alternative steps and actions to be undertaken and effective how the process production, packaging and marketing of products. On the other hand they are also less concerned about the problem of space layout work and the production of space layout is seen quite chaotic and dirty so sometimes causing environmental impacts of production resulting in lower production quality. The application of science and technology activities conducted through in Four Phase which is the unity of a series of activities, namely: Phase 1: the manufacture of tools, PHASE 2: Activity Frying, during the second phase of activitiesundertaken is revamping the layout understanding of the frying pan and safer. Training is done by housekeeping layout training. PHASE 3: Activities Packaging and Labeling Products. Phase 4: Web-based training on marketing products online, Keywords: Industry of Cemilan Makanan Ringan, Application of science and technology, Layout
ANALISIS PENGARUH ROA,ROE,BOPO,DAN SUKU BUNGA TERHADAP TINGKAT BAGI HASIL DEPOSITO MUDHARABAH PADA PERBANKAN SYARIAH Cahyani, Wulandari Nur; Falah, Syaikhul; Wijayanti, Ratna Yulia
MALIA: Journal of Islamic Banking and Finance Vol 1, No 1 (2017)
Publisher : MALIA: Journal of Islamic Banking and Finance

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.263 KB) | DOI: 10.21043/malia.v1i1.3986

Abstract

This study aimed to analyze the influence of ROA, ROE, BOPO, and the Interest Rate on the rate of profit sharing Mudharabah deposits. The population in this study were allIslamic Banks in Indonesia which consists of 11 Islamic Banks.The selection of the sample in this study is purposive sampling according to the criteria set out which are Islamic Banks that published complete financial statements quarterly of the period 2011-2013. The analytical method used is multiple linear regression analysis to examine the relationship / influence of one variable to another variable. The results showed that ROA, ROE, BOPO, and the interest rate affect the level of profit sharing mudharabah deposits simultaneously. Partially, ROA and interest rate do not affect the level of profit sharing mudharabah deposits which is shown by significant value which is greater than 0. 05. While the ROE variable has significant negative influence and the BOPO has significant positive influence on the rate of profit sharing mudharabah deposits. Keywords:assets,equity,sharing
Service Qualitypada Pelayanan Nasabah Perbankan Syariah (Studi Kasus Pada Bank BNI Syariah Kudus) Wijayanti, Ratna Yulia; Andriyanto, Irsyad
IQTISHADIA Vol 10, No 1 (2017): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v10i1.2431

Abstract

Penelitian ini bertujuan untuk  menguji ada pengaruh kehandalan, jaminan, wujudfisik,empati dan daya  tanggap,terhadap kepuasan nasabah BNI Syariah Kudus.Variabel independen dalam penelitian ini adalah kehandalan, jaminan, wujudfisik,empati, dandaya  tanggap. Sedangkan variabel dependennya adalah kepuasan nasabah.Sampel diambil sebanyak 94  nasabah dengan teknik sampling yang digunakan adalah accidental sampling.Pengumpulan data dengan menggunakan teknik wawancara dan questioner. Adapun  pengolahan data menggunakan analisis regresi dengan menggunakan bantuan software SPSS Versi 17.Dari hasil analisis diperoleh hasil temuan penelitian bahwa kehandalan, jaminan,wujud fisik, empati dan daya tanggap baik secara parsial maupun simultan memberikan  pengaruh  yang  signifikan  terhadap  kepuasannasabah. Implikasi dari hasil temuan ini adalah adanya usulan kepada BNI Syariah Kudus khususnya untuk selalu meningkatkan kualitas layanan kepada nasabahnya dengan menggunakan model SERVQUAL (dengan dimensi kehandalan, jaminan, wujud fisik, empati, dan daya tanggap)This study aimed to examine the influence of reliability, assurance, tangible, empathy and responsiveness, toward BNI Syariah Kuduscustomer satisfaction. The independent variables used in this study are reliability, assurance, tangible, empathy, andresponsiveness. While the dependent variable is customer satisfaction. Samples taken as many as 94 customers with accidental samplingtechnique.Data collection through interviews and questionnaire. Data was analyzed using multiple regression analysis supported by SPSS 17 software. From the analysis results obtained research findings that reliability, assurance, physical facilities, empathy and responsiveness both partially and simultaneously provide a significant effect on customer satisfaction. The implication of this finding is the suggestion to BNI Syariah Kudus especially to always improve the quality of service to its customer by using SERVQUAL model (with dimension of reliability, guarantee, physical facility, empathy, and responsiveness).
Co-Authors Cahyani, Wulandari Nur Cahyani, Wulandari Nur Irsad Andriyanto, Irsad Irsyad Andriyanto Ratih Hesty Utami Puspitasari Rochmad Winarso Syaikhul Falah