Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman
Oo Sodikin
Universitas Islam Nusantara
Religion Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pelayanan Pelanggan Melalui Balanced Scorecard untuk Mencapai Tujuan Pendidikan Rohman Rohman; Neneng Komariah; Oo Sodikin; Iim Wasliman; Supyan Sauri
Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman Vol 14, No 1 (2022): Edisi Juni 2022
Publisher : IAIN Ternate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46339/foramadiahi.v14i1.791

Abstract

Customers are important for the running of an institution. Customers determine the existence of an institution. For this reason, service to customers and maintaining relationships with customers is a must, as Peters and Waterman argued: an excellent organization is an organization that can maintain relationships with its customers and has an obsession with quality. Customers are all people who demand the company to meet a certain quality standard that will have an influence on the company's performance and company management. Principals must provide excellent service to all customers so that educational goals can be achieved efficiently and effectively. To measure customer satisfaction with the principal's service, you can use the Balanced Scorecard (BSC) so that deficiencies in service can be minimized. It is so important to use the Balanced Scorecard (BSC) that the author tries to do a research with the title of Customer Perspective Development through the Balanced Scorecard (BSC). With the aim of providing enlightenment on how to develop a customer perspective through the Balanced Scorecard (BSC) so that the services provided to customers can be moreeffective and efficient to achieve educational goals.
Co-Authors Iim Wasliman Neneng Komariah Rohman Rohman Sauri, R Supyan