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All Journal Jurnal technoscientia Jurnal Ilmiah Sinus JURNAL TEKNOLOGI TECHNOSCIENTIA JURNAL REKAYASA INFORMASI SWADHARMA (JRIS) JURNAL ELEKTRO DAN INFORMATIKA SWADHARMA (JEIS)
Indra Hiswara
Institut Teknologi dan Bisnis Swadharma
Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Earth & Planetary Sciences Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

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Journal : JURNAL REKAYASA INFORMASI SWADHARMA (JRIS)

 1 
REKAYASA SISTEM PENANGANAN KLAIM PERBAIKAN MOBIL PADA BENGKEL DENGAN METODE KARAKTERISTIK RELEVANSI Indra Hiswara; Rahmad Fitri; Helya Santi
JRIS : Jurnal Rekayasa Informasi Swadharma Vol 2, No 2 (2022): JURNAL JRIS EDISI JULI 2022
Publisher : Institut Teknologi dan Bisnis (ITB) Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56486/jris.vol2no2.185

Abstract

PT Jakarta Teknologi Utama is a company engaged in car body repair services or body repair specialists, which is the official workshop of a company engaged in insurance. The repair service process at this time still adheres to the old system, which only prioritizes the quality of repairing the vehicle, without paying attention to customer comfort from other factors. Based on the background of the problem formulation, how to design a claim handling information system, so that the application can not only record claims data recording activities but can also produce accurate reports on claims from customers. This research aims to design a claim handling information system at the workshop. The results achieved are in the form of an application consisting of inputs, processes, and reports, the design runs as planned
RANCANG BANGUN SISTEM INFORMASI PENGGAJIAN PADA KOPERASI PEGAWAI MARITIM (KOPEGMAR) SUNDA KELAPA Indra Hiswara; Andy Dharmalau; Surahman Surahman
JRIS : Jurnal Rekayasa Informasi Swadharma Vol 1, No 1 (2021): JURNAL JRIS EDISI JANUARI 2021
Publisher : Institut Teknologi dan Bisnis (ITB) Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (745.05 KB) | DOI: 10.56486/jris.vol1no1.60

Abstract

The improving the performance and service quality of a company requires information technology, so that the company can use it to carry out their daily activities. Computerization is intended so that work that is routine and requires accuracy can be done effectively and efficiently. Activities in the Sunda Kelapa Jakarta Maritime Employee Cooperative (Kopegmar) have a problem. The data on temporary employees is incomplete. The process of making payslips still frequently makes recording errors. In calculating the payroll of permanent employees, there are still frequent errors and slow payroll reporting.  Methods of data collection by observation and interviews directly on the object of research. The result of the analysis is the absence of an archiving application system in the company so that it does not run well, because it is needed an application with a database system is expected to solve the problem. A systematic and efficient computer-based payroll information system design that is made in accordance with the needs and is very useful for the Sunda Kelapa Jakarta Maritime Employee Cooperative (Kopegmar).
PENERAPAN E-CRM DALAM PERANCANGAN SISTEM INFORMASI EKSPEDISI BARANG PADA PT. CAHAYA CEMERLANG Indra Hiswara; Abdul Aziz Effendy; Hansel Jethro
JRIS : Jurnal Rekayasa Informasi Swadharma Vol 3, No 2 (2023): JURNAL JRIS EDISI JULI 2023
Publisher : Institut Teknologi dan Bisnis (ITB) Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56486/jris.vol3no2.320

Abstract

PT Cahaya Cemerlang is engaged in the delivery of goods and documents to all corners of Indonesia. Increasing competition in the business world, makes companies think of an appropriate strategy, in order to win the competition. One of them is by creating a close relationship between companies and consumers by providing a fast and precise administrative service system. We need a system that can handle this problem by creating a website-based application using E-CRM (Electronic Customer Relationship Management). The formulation of the problem is how to design a system to improve its performance so that this expedition system can be superior. The purpose of this research is to design the delivery of goods so that it is more organized and can run well by using E-CRM (Electronic Customer Relationship Management). The result is an application that is made according to plan, which can be accessed by both the company and the customer.PT Cahaya Cemerlang yang bergerak dibidang jasa pengiriman barang dan dokumen ke seluruh pelosok Indonesia. Meningkatnya kompetisi di dalam dunia bisnis, membuat perusahaan memikirkan sebuah strategi yang tepat, agar dapat memenangkan kompetisi tersebut. Salah satunya dengan membuat hubungan yang dekat antar perusahaan dengan konsumen dengan memberikan sistem pelayanan yang cepat dan tepat administrasi.  Dibutuhkan suatu sistem yang dapat menangani masalah tersebut dengan membuat aplikasi berbasis website dengan menggunakan E-CRM (Electronic Customer Relationship Management). Tujuan penelitan adalah untuk merancang suatu sistem pengiriman barang guna meningkatkan kinerja sistem sehingga sistem ekspedisi ini dapat lebih unggul.  Hasilnya sebuah aplikasi yang dibuat sesuai dengan rencana yaitu dapat diakses baik oleh perusahaan dan customer
Co-Authors Abdul Aziz Effendy Agustinus Rio Trilaksono Andy Dharmalau Dian Cahya Geovani Hansel Jethro Helya Santi Jamah Sari Rahmad Fitri Septiana Ningtyas Surahman Surahman