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All Journal Industrial Engineering Online Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Journal of Research in Midwifery and Healthcare
Ayu Mei Wulandari
Islamic State University Of Sunan Ampel, Surabaya
Industrial & Manufacturing Engineering Other

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PENGUKURAN KUALITAS PELAYANAN BENGKEL MOBIL MENGGUNAKAN METODE INTEGRASI AHP-SERVQUAL (Studi Kasus PT. Nasmoco Gombel Semarang) Ayu Mei Wulandari; Diana Puspitasari
Industrial Engineering Online Journal Volume 1, Nomer 4, Tahun 2012
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Diponegoro

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Abstract

Pengukuran kualitas pelayanan bengkel mobil Nasmoco Gombel Semarang diperlukan karena banyaknya keluhan yang dirasakan oleh pengguna jasa bengkel. Pengukuran kualitas selain dimaksudkan untuk mengukur tingkat kepuasan pelanggan, namun juga untuk mengetahui dimensi kualitas yang masih lemah dan membutuhkan peningkatan sehingga dapat dilakukan perbaikan demi menjaga kepuasan pelanggan. Metode yang akan digunakan dalam penelitian ini adalah metode integrasi AHP-Servqual. Metode ini merupakan pengembangan metode AHP untuk mengukur dimensi kualitas Servqual dan tingkat kepuasan pelanggan diukur berdasarkan perbandingan ekspektasi dan persepsi pelanggan (P/E). Kualitas jasa dinilai berdasarkan lima dimensi: reliability, responsiveness, empathy, assurance, dan tangibles. Data didapatkan melalui survai tehadap 97 responden pengguna jasa bengkel Nasmoco Gombel Semarang. Penelitian menunjukkan bahwa indeks kepuasan pelanggan (P/E) bengkel Nasmoco Gombel bernilai 4,5904; artinya Nasmoco Gombel sudah mampu memberikan pelayanan memuaskan, yang sedikit melebihi ekspektasi pelanggan. Dimensi assurance merupakan dimensi yang memiliki indeks kepuasan paling rendah (4,0532). Terdapat 3 indikator pada dimensi ini yang akan diberikan usulan perbaikan karena mempunyai nilai indeks dibawah nilai P/E, yaitu: (1) Pemberitahuan ketika terjadi keterlambatan penanganan bernilai 3,8264; (2) Kecepatan servis bernilai 3,2529; dan (3) Kecepatan kedatangan suku cadang ketika tidak tersedia bernilai 2,8612.
Efektivitas Keterampilan Menulis dalam Meningkatkan Kemampuan Berpikir Kritis Siswa Sekolah Dasar di Era Digital Maria Goreti Rini Kristiantari; Chindytia; Ni Kadek Rina Aryati Sahdewi; Ketut Ayu Mei Wulandari; I Putu Sandhitya Eka Pradana
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 Nomor 02, Juni 2026 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.49886

Abstract

The rapid development of digital technology has transformed the way students access and process information, requiring the strengthening of critical thinking skills from an early stage of education. One effective approach to support this development is through writing skills, as writing activities encourage students to organize ideas, analyze information, and construct logical arguments. This study aims to examine the effectiveness of writing skills in improving critical thinking abilities among elementary school students in the digital era. This research employed a quantitative approach using a one group pretest-posttest design. The participants were 30 fifth-grade elementary school students. Data were collected through writing skill tests and critical thinking assessments. The data were analyzed using descriptive statistics and comparative tests to identify differences before and after the treatment. The results indicate a significant improvement in students’ critical thinking skills after the implementation of digital-based writing activities, as reflected in the increase of average scores from pretest to posttest. Therefore, writing skills are proven to be effective in enhancing students’ critical thinking abilities. These findings highlight the importance of integrating writing activities into language learning in alignment with digital advancements.
Molecular and Physiological Mechanisms of Antenatal Exercise for Preventing Hypertensive Disorders in Pregnancy: A Systematic Review Ayu Mei Wulandari; Savira Oktavia Ainiyati
Journal of Research in Midwifery and Healthcare Vol 1 No 2 (2025): Journal of Research in Midwifery and Healthcare, December 2025
Publisher : Faculty of Medicine, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jrmh.v1i2.46757

Abstract

Hypertensive Disorders in Pregnancy (HDP) is a complex vascular complication associated with impaired placental angiogenesis and endothelial dysfunction. Globally, HDP represents a significant cause of adverse outcomes for both mothers and newborns. This systematic review aims to explore the molecular and physiological mechanisms contributing to the prevention of HDP through antenatal exercise. Research articles published between 2015 and 2025 were systematically identified from PubMed, ScienceDirect, and Google Scholar databases, resulting in 10 studies meeting the inclusion criteria. Findings indicate that regular exercise during pregnancy improves endothelial function, balances angiogenic activity, and reduces oxidative stress and inflammation. Molecular mechanisms include increases in vascular endothelial growth factor (VEGF) and nitric oxide (NO), as well as decreases in inflammatory markers. This supports improved placental perfusion and decreased vascular resistance, leading to lower systolic and diastolic blood pressure. This review concludes that antenatal exercise provides multifactorial protection through physiological and molecular pathways, potentially becoming a safe, accessible, and affordable non-pharmacological strategy to mitigate HDP risk and promote maternal health.
Co-Authors Chindytia Diana Puspita Sari I Putu Sandhitya Eka Pradana Maria Goreti Rini Kristiantari Ni Kadek Rina Aryati Sahdewi Savira Oktavia Ainiyati