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All Journal PROFICIO: Jurnal Pengabdian Masyarakat Indonesian Journal of Community Diversity and Engagement
Anton eko Yulianto
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences Other

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COUNSELING AND MENTORING OF KAIZEN MANAGEMENT IMPLEMENTATION AT SRIJAYA CAR REPAIR SHOP SURABAYA Yahya Yahya; Anton Eko Yulianto
IJCDE (Indonesian Journal of Community Diversity and Engagement) Vol. 2 No. 2 (2021): vol. 2 No.2, 2021
Publisher : LEMBAGA PENELITIAN, PENGABDIAN PADA MASYARAKAT, PENINGKATAN AKTIVITAS INSTRUKSIONAL, PENINGKATAN DAN PENJAMINAN MUTU UNIVERSITAS ISLAM MAJAPAHIT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36815/pengabdian.v2i2.1556

Abstract

The purpose of community service activities (PKM) which is carried out through the activity of "Counseling and Mentoring in the Application of Kaizen Management at Srijaya car repair shop Surabaya" to improve the quality of services to consumers. Companies will be introduced to the concept of how to make continuous improvements, conducting improvements in small steps but consistently carried out on an ongoing basis. The implementation of Kaizen management with 5S principles (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) which means Concise, Neat, Clean, Caring, Diligent by utilizing the workplace which includes equipment, documents, buildings and space to train the habits of workers in an effort to improve discipline and work productivity. The Methods used are through four stages, namely: preparation, Kaizen management counseling, monitoring and evaluation. The results of this counseling and coaching activity show that there are still many step-by-step observations that must be addressed in this workshop to maximize the quality of services to consumers.
PELATIHAN DAN PENDAMPINGAN PENERAPAN SERVICE EXCELLENT PADA PT BERKAH SINAR KUSUMA SURABAYA Anton Eko Yulianto; Widiarma, In'am; Tegowati
PROFICIO Vol. 5 No. 2 (2024): PROFICIO : Jurnal Abdimas FKIP UTP
Publisher : FKIP UNIVERSITAS TUNAS PEMBANGUNAN SURAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jpf.v5i2.3639

Abstract

Tujuan pengabdian masyarakat yang dilakukan melalui kegiatan pelatihan dan pendampingan untuk penerapan Excellent Service pada PT Berkah Sinar Kusuma Surabaya untuk lebih meningkatkan kualitas pelayanan prima (Excellent Service) pada customer di perusahaan tersebut. Perusahaan disini akan diperkenalkan bagaimana langkah penerapan Excellent Service dalam melayani konsumen di perusahaan. Metode Pelaksanaan kegiatan melalui pelatihan dan penerapan enam unsur Service Excellent yaitu: Attitude, Attention, Action, Ability, Appearance dan Accountability. Hasil dari kegiatan ini menunjukkan masih banyak pengamatan terhadap 6 unsur diatas yang harus dibenahi perusahaan ini dan untuk lebih meningkatkan kualitas pegawai dalam melayani customer
Co-Authors Tegowati Widiarma, In'am Yahya Yahya