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All Journal JURNAL RISET AKUNTANSI JAMBI Jurnal Ilmiah Raflesia Akuntansi Jurnal Manajemen Bisnis Unbara
Chairani Adelina
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Economics, Econometrics & Finance Education Other

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PENGARUH ETIKA DAN PELAYANAN PRIMA CUSTOMER SERVICE TERHADAP TINGKAT KEPUASAN NASABAH PADA PT BANK SUMSEL BABEL CABANG PRABUMULIH Yudi Tusri; Chairani Adelina; Sri Suparni
Jurnal Manajemen Bisnis Unbara Vol 3 No 1 (2022)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/jmbu.v3i1.1358

Abstract

This study aims to determine the effect of ethics (X1) and excellent service (X2) customer service partially and simultaneously on the level of customer satisfaction (Y) at PT Bank Sumsel Babel Prabumulih Branch.This study uses quantitative research methods with a descriptive approach. The type of data used is primary data, which means data obtained directly from respondents. In this study, the questionnaires were distributed to 89 respondents. The test used to test the research instrument is the validity test, reliability test, classical assumption test, hypothesis test and determination test (R2). Ethics (X1) partially affects customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch. The ethical regression coefficient (X1) is 0.458. This can be seen from the results of the study which showed that tcount > t table or 3,738 > 0.67726, with a significant value of 0.000 < 0.05. Excellent service (X2) partially affects customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch. Based on the results of the research, the regression coefficient for excellent service (X2) is 0.417. This can be seen from the results of the study which showed that tcount > t table or 3.514 > 0.67726, with a significant value of 0.001 < 0.05. Ethics (X1) and excellent service (X2) simultaneously affect customer satisfaction at PT Bank Sumsel Babel Prabumulih Branch by 60.5%. This can be seen from the results of the study which showed that Fcount > Ftable or 68.316 > 3.952, with a significant value of 0.000 < 0.05. This research was conducted with a qualitative descriptive method. To obtain more significant results, it is better to add other variables that can affect customer satisfaction at Bank Sumsel Babel, such as promotions, location, facilities that may affect the level of customer satisfaction. This research contributes to the development of literature, especially public sector accounting and can be a suggestion to local governments in improving the level of publication of their financial statements on the website so that transparency and accountability in regional financial management increases and clean governance can be realized.
Penerapan Akuntansi Lingkungan Atas Pengelolaan Limbah Medis Pada Rumah Sakit Umum Daerah (RSUD) Kota Prabumulih Restu Aini; Chairani Adelina; Meirani Betriana; Sri Suparni; Adelina, Chairani
JURNAL RISET AKUNTANSI JAMBI Vol. 8 No. 1 (2025): JURNAL RISET AKUNTANSI JAMBI
Publisher : LPPM Universitas Adiwangsa Jambi

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Abstract

This study aims to analyze the implementataion of environmental accounting for medical waste management at the Regional General Hospital (RSUD) of Prabumulih City. The research method used is descriptive using a qualitative approach using secondary data by emphasizing the triangulation technique of combining observations, interviews and documentation to obtain data sources. The sampling technique of this study uses a non-probability technique by taking sample data using purposive sampling. The results of the study show that the Regional General Hospital (RSUD) of Prabumulih City has been in accordance with the category of environmental costs according to Hansen and Mowen's theory, namely prevention costs, detection costs, internal failure costs and external failure costs.  
Kontribusi Produk Olahan Nanas Terhadap Pendapatan pada Usaha Oleh-Oleh Khas Prabumulih Toko Kue Darrel Meirani Betriana; Chairani Adelina
Jurnal Ilmiah Raflesia Akuntansi Vol. 11 No. 2 (2025): Jurnal Ilmiah Raflesia Akuntansi
Publisher : Politeknik Raflesia Press

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Abstract

The Contribution of Pineapple Processed Products to Revenue in the Typical Souvenir Business of Prabumulih Darrel Cake Shop" In the midst of globalization and increasingly advanced and strict trade flows, local wisdom plays an important role in maintaining the cultural identity of a region and supporting local economic growth. One of the tangible forms of local wisdom is local processed products that not only represent the cultural wealth of an area but also have the potential to increase business income. This study aims to find out the contribution of processed pineapple products as local wisdom in increasing income in the Prabumulih souvenir business. This type of research is descriptive using quantitative data. The data source used was secondary data obtained from interviews about processed pineapple products and income obtained by Darrel Cake Shop. The population in this study is data on various processed products and income with samples taken are the types of processed products sold and the revenue of Darrel cake shops in 2021-2023 . The data analysis techniques used in this study include data reduction interpreted as summarizing activities, selecting main things that are adjusted to the focus of the research, in this case choosing the types of processed pineapple and non-processed pineapple products obtained through observation, interviews, and documentation that are focused on the formulation of problems in the research. After the data is reduced, it will provide a clearer picture to researchers so that it can be described and compiled systematically so that it is easier to understand, especially in analyzing the contribution of processed pineapple products in increasing business income. The last stage, namely drawing conclusions, is the stage where the researcher draws conclusions from the data findings. After all the data has been described and compiled systematically, conclusions are drawn and the results of the research are validated.
Co-Authors Adelina, Chairani Meirani Betriana Restu Aini Sri Suparni Yudi Tusri