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Muhammad Drajat
STMIK PGRI
Computer Science & IT

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ERP Software Selection Strategy Using Analytic Hierarchy Process (AHP) Case Study: PT Gramedia Printing FX Agung Pramanto; Erna Oktora; Ramlan Ramlan; Muhammad Drajat; Irfan Nasullah
bit-Tech Vol. 4 No. 2 (2021): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v4i2.286

Abstract

Enterprise Resource Planning (ERP) is an integrated information system technology used by world-class manufacturers to improve company performance. According to the policy determined by Kompas Gramedia, in all business sectors, the strategy must implement ERP. Printing PT Gramedia plans to implement ERP. The ERP that will be implemented in the printing company has not yet decided which ERP to use. Persian Malan. The choice of ERP in PT Gramedia printing is the object of research. The research was conducted by applying quantitative research methods, using raw data and auxiliary data as samples. The test results and analysis are expected to provide guidelines for PT Gramedia's print management to choose the correct implementation of ERP, so as to realize the vision to be realized
Web-Based IT Helpdesk Ticketing System at PT. Dayacipta Kemasindo Didi Kurnaedi; Erna Oktora; Eko Dharmawan; Irfan Nasrullah; Muhammad Drajat
bit-Tech Vol. 5 No. 2 (2022): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v5i2.617

Abstract

An IT helpdesk is a software or system that helps users troubleshoot their IT facility through one or more points of contact. Then, it allows users to troubleshoot, track their problems, and get help with products or services. PT Dayacipta Kemasindo, in carrying out administrative processes, and work in the office, cannot be separated from the use of IT, so if there is a problem with IT facilities, it requires assistance from the IT department. However, there are several problems, one of which is that the department that reports disturbances and damage often does not know how long it will take for their issues to be handled because the process of queuing for work is not clearly visible, so it seems relatively slow. The purpose of this research is to develop an IT Helpdesk system for trouble reporting and monitoring repair work. The result of this research is a system that can be used by the IT department to help monitor incoming assignments and work.
Co-Authors Didi Kurnaedi Eko Dharmawan Erna Oktora Erna Oktora FX Agung Pramanto Irfan Nasrullah Irfan Nasullah Ramlan Ramlan