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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Jurnal Wira Ekonomi Mikroskil Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Jurnal Konstruksia JABE (Journal of Applied Business and Economic) Accounting and Management Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Academia Perspectives Journal of International Conference Proceedings Jurnal Gici Jurnal Keuangan dan Bisnis Jurnal Online Tata Busana TPeT
Eko Yuliawan
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Physics Social Sciences Transportation Other

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Journal : Journal of International Conference Proceedings

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Study in Indonesia: A New Perspective and Conceptual Framework for Increasing Customer E-Loyalty in E-Commerce Eko Yuliawan; Mohammad Hamsal; Asnan Furinto; Rano Kartono
Journal of International Conference Proceedings Vol 5, No 1 (2022): 2022 Malang ICPM Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i1.1818

Abstract

This paper aims to provide a new conceptual framework perspective on how to boost customer e-loyalty in e-commerce. A literature review was performed in this study as an approach, the findings of this study contribute to the development of a conceptual framework for the factors that influence customer e-loyalty in e-commerce. This study offers seven research propositions as well as recommendations for future empirical research. Keywords: E-Service Quality, E-Recovery Service Quality, E-Trust, Perceived Enjoyment, E-Satisfaction-E-Loyalty
Co-Authors Anessa Musfitria Asnan Furinto Cintia Ayu Kartika Fendi Nurrohman Hanny Siagian Inty Nahari Karyadi, Haris M. Yamin Siregar Mardiah Mbayak Ginting Mohammad Hamsal Muhammad Aziz Winardi, Muhammad Nagara Rezki Febrina Tuheteru Rano Kartono Ruki Rizal Nul Fikri Sjaipul, Evilina Sulastri Sulastri Tanjung Rahayu Wahyu Widayat, Eko Weny Weny William Cuaca