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All Journal Jurnal Pangan dan Agroindustri Owner : Riset dan Jurnal Akuntansi FOSTER: Journal of English Language Teaching AL-FALAH : Journal of Islamic Economics Metris: Jurnal Sains dan Teknologi Jurnal Al-ittifaq Jurnal Salingka Nagari
Siska Febriyanti
Jurusan Teknologi Hasil Pertanian Fakultas Teknologi Pertanian Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : AL-FALAH : Journal of Islamic Economics

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Increasing Nagari Syariah Bank Customer Satisfaction Through Easy Transactions Febriyanti, Siska
AL-FALAH : Journal of Islamic Economics Vol. 9 No. 2 (2024)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alfalah.v9i2.11587

Abstract

Purpose: The aim of this research is to determine the relationship between facility conditions and customer convenience in transactions with customer satisfaction at Bank Nagari Syariah. This is based on the fact that although the facilities and infrastructure at the Bank are still inadequate, the number of assets and pooled funds from the public at Bank Nagari Syariah continues to increase. Design/Method/Approach : The method used in this research is a qualitative method, with data collection techniques through documentation. Findings: The method used in this research is a qualitative method, with data collection techniques through documentation. Originality/Values: This study shows that even though the facilities of several Bank Nagari Sub Branches are not very adequate However, customer satisfaction is still high with Bank Nagari Syariah. This could be because customers are given various conveniences in carrying out transactions, namely through digital e-banking applications, so that the condition of office facilities does not really affect customer satisfaction.
Co-Authors Akhmad Riduwan Augustina Asih Rumanti Candra, Revi Deni Asrida ELZA PUTRI Erpita, eltri Nur Handayani Nurdinintya Athari Supratman Rahim, Febria Rahmi, Dhiah Ul Ramahdani, Lili Yenti, Fitri Yunianta Yunianta