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All Journal Jurnal Ekonomi : Journal of Economic Jurnal Kewarganegaraan International Journal of Educational Review, Law And Social Sciences (IJERLAS)
Sarwo Eddy Wibowo
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Pengaruh Persepsi Kualitas Pelayanan Terhadap Niat Pembelian Ulang pada Toko Buku Gramedia Yogyakarta Eddy Wibowo, Sarwo; Ruswanti, Endang; Januarko, Unggul
Jurnal Ekonomi : Journal of Economic Vol 4, No 1 (2013): Jurnal Ekonomi
Publisher : Lembaga Penerbitan Unversitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/jeko.v4i1.1027

Abstract

AbstractNowadays the recent business competition and the development in the sector of business has encourage some of business actor retail industry in Indonesia. One of them retail business success in bookstore in Indonesia is Gramedia Bookstore. Gramedia focus its business on providing books and organized under PT. Gramedia Asri Media which governed by Kompas Gramedia. Kompas Gramedia is available bookstore in the name Gramedia Bookstore in the city in Indonesia and Malaysia. Gramedia Bookstore is retail business in sector book and stationery is successful in Indonesia. In Order to pursue people in buying to products, Gramedia has to improve its optimum services. The creating of service quality will automatically influence the customer to repurchase its product, or in other word service quality is the main factor need to provide by business sector retail industry to obtain customer satisfaction. This research is field research with a quantitative approach. The population in this research is the customer who ever buy product in Gramedia Bookstore. Method in collecting data is accidental sampling which contains 200 respondent. Then the data will be analyzed by SEM (structural equation model).Keyword: service quality, satisfaction, purchase intention.AbstrakKondisi persaingan yang kompetitif dan perkembangan sektor bisnis yang maju, turut dirasakan pada industri retail di Indonesia. Salah satu bisnis retail yang sangat sukses di bidang toko buku di Indonesia adalah Toko Buku Gramedia. Gramedia berfokus pada bisnis buku dan berada di bawah naungan PT. Gramedia Asri Media yang merupakan kelompok Kompas Gramedia. Kompas Gramedia menyediakan toko buku dengan nama toko buku Gramedia di beberapa kota di Indonesia dan Malaysia. TB. Gramedia sebagai bisnis retail di bidang buku dan alat tulis yang sukses di Indonesia. Hal ini mempengaruhi seseorang dalam membeli produk, sehingga Gramedia harus memberikan kualitas jasa yang optimal. Apabila kualitas pelayanan jasa tercipta, maka pelanggan akan melakukan pembelian ulang. Kualitas pelayanan menjadi faktor yang dibutuhkan dalam memberikan kepuasan yang dilakukan sektor industri retail gramedia sehingga konsumen memiliki niat membeli ulang.  Penelitian ini merupakan penelitian lapangan, dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah konsumen yang berbelanja di TB. Gramedia Yogyakarta. Metode pengambilan sampel yang digunakan adalah accidental sampling dengan jumlah 200 orang responden. Data yang terkumpul diolah menggunakan analisis SEM (structural equation model). Hasil temuan menunjukkan bahwa kualitas pelayanan dan kepuasan mempengaruhi niat beli ulang. Hal ini ditemukan dimensi responsive dominan mempengaruhi niat beli ulang di PT Gramedia.Kata kunci: kualitas pelayanan, kepuasan, niat pembelian ulang
Analisis Peran Nilai Hedonik, Pencarian Produk dan Nilai Utilitarian Terhadap Perilaku Pembelian Pelanggan Online Shop Bekti Setiadi; Fahmi Abdullah; Sarwo Eddy Wibowo; I Wayan Gede Antok Setiawan Jodi; C Susmono Widagdo
Jurnal Kewarganegaraan Vol 6 No 4 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4438

Abstract

Abstrak Penelitian ini bertujuan untuk menguji apakah utilitarian value, hedonic value dan product browsing berpengaruh terhadap behaviour impulsebuying. Jenis penelitian yang digunakan dalam penelitian ini yaitu penelitian lapangan. Teknik pengumpulan data menggunakan data primer melalui kuesioner. Populasi penelitian ini ialah pengguna online shop di kota semarang yang pernah melakukan pembelian online. Metode sampel yang digunakan adalah kuota sampling. Jumlah responden yang dijadikan sampel yaitu sebanyak 100 sampel. Hasill analisis datal denganl menggunakan uji parsiall (uji t), padal variabell Utilitarianl Value dil perolehl nilail tl hitungl sebesar 4.633 dan nilai Sig. Sebesar 0,000 < 0,05, diartikanl bahwal Hol ditolakl danl Hal diterimal yang berarti bahwal secaral parsiall Utilitarianl Value berpengaruh positif terhadap Behaviour Impulse Buying, makal dalaml penelitian inil dikatakanl bahwal secaral parsial Utilitarianl Value berpengaruhl signifikan terhadap Impulse Buying. Kemudian padal variabel Hedonic Value dil perolehl nilai tl hitung sebesar 4.708 danl Nilai Sig. Sebesar 0,000 < 0,05, diartikanl bahwal H0l ditolakl dan Hal diterima yangl berartil bahwal secaral parsiall Hedonic Value berpengaruhl positifl terhadap Behaviour Impulse Buying, makal dalaml penelitianl inil dapatl dikatakanl bahwal secaral parsiall Hedonic Value berpengaruhl signifikanl terhadap Impulse Buying dan padal variabel Product Browsing dil peroleh nilai tlhitung sebesar 6.183 dan nilai Sig. Sebesar 0,000 < 0,05, diartikan bahwal Hol ditolakl danl Ha diterima yangl berartil bahwal secaral parsiall Product Browsing berpengaruhl positifl terhadap Behaviour Impulse Buying,l makal dalaml penelitian inil dapatl dikatakanl bahwal secara parsial Product Browsing berpengaruhl signifikan terhadap Impulse Buying, apabila Product Browsing meningkat,l makal impulsebuying akanl mengalamipengingkatan. Katal Kunci: Utilitarian Value, Hedonic Value, Product Browsing dan Behaviour Impulse Buying
INFLUENCE OF EMOTION, ENJOYMENT, PRICE, AND BRAND IMAGE ON VISIT INTENTION THROUGH CUSTOMER SATISFACTION AND ATTITUDE AMONG VISITORS OF AMAZON IN SAMARINDA CITY M. Kiswanto; Zuhriah; Sarwo Eddy Wibowo; Shofiaturrizkiyah
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2259

Abstract

This study aims to analyze and prove the Influence of Emotion, Enjoyment and Price and Brand Image on Visit Intention through Customer Satisfaction and Attitude on Amazone visitors in Samarinda City. This study used a questionnaire with a sample of 155 Amazone visitors in Samarinda City. This study uses a quantitative approach using path analysis processed with IBM SPSS Statistic 23 software and Structural Equation Modeling (SEM) with a sampling technique of accidental random sampling. The measurement scale used in this study uses a Likert scale with a score of 1 to 5. In this study, the researcher conducted an instrument test, namely a validity test and a reliability test as well as a classical assumption test such as a normality test and a multicollinearity test which were then carried out an estimation test and a structural model fit test. Based on the structural model used in this study, it can be proven that there is no significant effect of Emotion on Customer Satisfaction, Enjoyment, Price and Brand Image have a significant effect on Customer Satisfaction. Emotion, Price and Customer Satisfaction have a significant effect on Attitude while Enjoyment and Brand Image do not have a significant effect on Attitude. Emotion and Attitude have a significant effect on Visit Intention, while Enjoyment, Price, Brand Image and Customer Satisfaction do not have a significant effect on Visit Intention.
VISITOR SATISFACTION AND REVISIT INTENTIONS: UNDERSTANDING THE EFFECT OF ATTITUDE, ATTRACTIONS, ACCESSIBILITY, AND DESTINATION IMAGE ON WORD OF MOUTH AT KUMALA ISLAND, TENGGARONG Satryawati; Hamdani; Syachrul; Bela Barus; Sarwo Eddy Wibowo; Tasya Hiana Cecilia
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 1 (2025): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i1.2430

Abstract

This study aims to analyze the effects of attitude, tourism attraction, accessibility, and destination image on word of mouth through visitor satisfaction and revisit intentions at Kumala Island, Tenggarong. A questionnaire was distributed to 162 visitors using an accidental random sampling technique. The study applies a quantitative approach, utilizing path analysis with IBM SPSS Statistics 23 and Structural Equation Modeling (SEM) with AMOS 23 software. Data were measured using a 15-point Likert scale. Before testing the hypothesis, validity and reliability tests were conducted, along with classical assumption tests such as linearity, normality, and multicollinearity. The results show significant impacts of attitude, tourism attraction, accessibility, and destination image on satisfaction and satisfaction on revisit intention. Tourism attraction, accessibility, satisfaction, and revisit intention significantly influence word of mouth. However, the study found no significant effects of attitude, tourism attraction, accessibility, and destination image on revisit intention, nor of attitude and destination image on word of mouth. These findings highlight the importance of visitor satisfaction in influencing revisit intentions and word of mouth while also suggesting some areas where the influence of particular variables is less pronounced.
Analisis Peran Nilai Hedonik, Pencarian Produk dan Nilai Utilitarian Terhadap Perilaku Pembelian Pelanggan Online Shop Bekti Setiadi; Fahmi Abdullah; Sarwo Eddy Wibowo; I Wayan Gede Antok Setiawan Jodi; C Susmono Widagdo
Jurnal Kewarganegaraan Vol 6 No 4 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4438

Abstract

Abstrak Penelitian ini bertujuan untuk menguji apakah utilitarian value, hedonic value dan product browsing berpengaruh terhadap behaviour impulsebuying. Jenis penelitian yang digunakan dalam penelitian ini yaitu penelitian lapangan. Teknik pengumpulan data menggunakan data primer melalui kuesioner. Populasi penelitian ini ialah pengguna online shop di kota semarang yang pernah melakukan pembelian online. Metode sampel yang digunakan adalah kuota sampling. Jumlah responden yang dijadikan sampel yaitu sebanyak 100 sampel. Hasill analisis datal denganl menggunakan uji parsiall (uji t), padal variabell Utilitarianl Value dil perolehl nilail tl hitungl sebesar 4.633 dan nilai Sig. Sebesar 0,000 < 0,05, diartikanl bahwal Hol ditolakl danl Hal diterimal yang berarti bahwal secaral parsiall Utilitarianl Value berpengaruh positif terhadap Behaviour Impulse Buying, makal dalaml penelitian inil dikatakanl bahwal secaral parsial Utilitarianl Value berpengaruhl signifikan terhadap Impulse Buying. Kemudian padal variabel Hedonic Value dil perolehl nilai tl hitung sebesar 4.708 danl Nilai Sig. Sebesar 0,000 < 0,05, diartikanl bahwal H0l ditolakl dan Hal diterima yangl berartil bahwal secaral parsiall Hedonic Value berpengaruhl positifl terhadap Behaviour Impulse Buying, makal dalaml penelitianl inil dapatl dikatakanl bahwal secaral parsiall Hedonic Value berpengaruhl signifikanl terhadap Impulse Buying dan padal variabel Product Browsing dil peroleh nilai tlhitung sebesar 6.183 dan nilai Sig. Sebesar 0,000 < 0,05, diartikan bahwal Hol ditolakl danl Ha diterima yangl berartil bahwal secaral parsiall Product Browsing berpengaruhl positifl terhadap Behaviour Impulse Buying,l makal dalaml penelitian inil dapatl dikatakanl bahwal secara parsial Product Browsing berpengaruhl signifikan terhadap Impulse Buying, apabila Product Browsing meningkat,l makal impulsebuying akanl mengalamipengingkatan. Katal Kunci: Utilitarian Value, Hedonic Value, Product Browsing dan Behaviour Impulse Buying
Co-Authors Bekti Setiadi Bela Barus C Susmono Widagdo Endang Ruswanti Fahmi Abdullah Hamdani Hamdani Hamdani M. Kiswanto Satryawati SETIAWAN JODI, I WAYAN GEDE ANTOK Shofiaturrizkiyah Tasya Hiana Cecilia Unggul Januarko Zuhriah