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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) JSM (Jurnal SIFO Mikroskil) Sebatik KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JSAI (Journal Scientific and Applied Informatics) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Pengabdian Masyarakat
Fandi Halim
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Religion Agriculture, Biological Sciences & Forestry Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Social Sciences Other

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Journal : jsai journal scientific and applied informatics

 1 
Evaluasi Pengalaman Pengguna Aplikasi PLN Mobile Menggunakan Metode User Experience Questionnaire Plus (UEQ+) Zulpa Salsabila; Fandi Halim; Viviyanty; Regina Ave Rameyana Berutu; Jekson Tua Sinamo
JSAI (Journal Scientific and Applied Informatics) Vol 7 No 2 (2024): Juni
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v7i2.6379

Abstract

This research aims to explain the User Experience Questionnaire Plus (UEQ+) Method for Analyzing and Evaluating User Experience on the PLN Mobile Application. PLN Mobile is an online-based PLN application that has been downloaded by 10 million users until research was conducted from 10 May 2023 – 06 June 2023. The results of the PLN Mobile review received positive scores as well as negative reviews. Seeing positive and negative comments by application users, this prompted this research. This research is aimed at obtaining the level of user experience using scientific methods. This research will use the User Experience Questionnaire Plus (UEQ+) method which consists of 8 UEQ+ and also uses Microsoft Excel to analyze the questionnaire data obtained. As an online questionnaire, the scale that will be used in UEQ+ is in accordance with the relevant scale recommendations in the web shop product category. Based on the results of data processing from 404 respondents on each scale, the PLN Mobile application received a positive evaluation value on the scale (intuitive use, dependability, trust, content appropriateness, content quality, clarity, visual aesthetics, value) and received a mean value (1.94, 1.94, 2.03, 2.14, 2.11, 2.12, 2.01, 2.09). The results of all the important rating graph values ​​get positive values. This shows that every scale measured in the PLN Mobile application is important.
Menggunakan Metode UEQ+ Dalam Menganalisis Dan Mengevaluasi Pengalaman Pengguna Mobile JKN Zulpa Salsabila; Fandi Halim; Ronaldi Damanik; Talenta Purnama Cinta
JSAI (Journal Scientific and Applied Informatics) Vol 7 No 3 (2024): November
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v7i3.7258

Abstract

Through this user experience analysis and evaluation, we can find out how much the JKN Mobile application is worth, based on the assessment of the use of the application. This study uses the User Experience Questionnaire plus (UEQ +) method where UEQ + has the advantage of Creating questionnaires with UX aspects that can be selected according to the needs of various scales in the product to be evaluated. UEQ + also uses Microsoft Excel to analyze the questionnaires obtained. As an Online Questionnaire, the scale used in UEQ + is no more than 6 scales considering that it is important to keep the length of the questionnaire within a reasonable range to get a reasonable response rate. UEQ + also has several measurement dimensions such as Trust, Dependability, Content Quality, Trustworthiness of Content, Efficiency, Clarity, Intuitive Use, Value, and Usefulness. The results of this study found that as a type of application for Medical is good, the KPI value of the 9 scales gets results greater than the standard deviation value which indicates that JKN Mobile is considered very good by respondents.
Co-Authors Ade Hartinah Alex Xandra Albert Sim Andolin Simanjuntak Andreani Caroline Barus Andreani Caroline Barus Angela Angela Angela Woen Basri Purba Catherine Catherine Chandra Chandra Chaterine Sylvia Chatrine Sylvia Gunawan Ganda Gunawan Gunawan Gunawan Gunawan Gunawan Handoko Handoko Jekson Tua Sinamo M Firkhan Siregar M Hawari Simanullang Mbayak Ginting Murdiaty Murdiaty Orrick Oetomo Regina Ave Rameyana Berutu Riche Riche Ronaldi Damanik Salsabila, Zulpa Sophya Hadini Marpaung Talenta A. Pasaribu Talenta Purnama Cinta Tri Agung Pramana Viviyanty Williana Ardiyansyah