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All Journal Jurnal Ilmu Lingkungan Research Report - Engineering Science Jurnal Rekayasa Sistem Industri International Journal of Economics, Business and Accounting Research (IJEBAR)
Hotna Marina Sitorus
Parahyangan Catholic University
Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering

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Memahami penggunaan kontinu mobile wallet di Indonesia: Integrasi Technology Acceptance Model dengan interaksi sosial Sitorus, Hotna Marina; Wibisono, Yogi Yusuf; Kurnia, Felick
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 3 (2025): IJEBAR: Vol. 9, Issue 3, September 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i3.18091

Abstract

While the use of mobile wallets in Indonesia has increased, the country remains behind other ASEAN nations, notably Thailand and Vietnam. This study seeks to investigate the factors influencing Indonesians’ intention to continue using mobile wallets by incorporating the Technology Acceptance Model with social interactions, particularly social connectedness and social influence. This study aims to offer a theoretical contribution by exploring the role of the social interactions, specifically social connectedness, which has not been previously investigated in mobile wallets adoption research. The data collection process involved surveying mobile wallet users in key urban areas in Indonesia, yielding a total of 228 data. The research model underwent testing through the PLS-SEM methodology, revealing that the intention of Indonesians to continue utilizing mobile wallets is influenced by ease of use, benefits, and social connectedness. This study also presents recommendations for relevant stakeholders to persuade users to maintain their use of mobile wallets.
THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, CORPORATE IMAGE AND PERCEIVED VALUE ON CUSTOMER LOYALTY OF B2B TRUCK COMPANY WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLES Wirajaya, Steven; Sitorus, Hotna Marina; Wibisono, Yogi Yusuf; Kurniawan, Daniel; Nathania, Livia
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 4 (2023): IJEBAR, Vol. 7 Issue 4, December 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i4.11569

Abstract

PT X is a multinational B2B automotive company that provides large trucks. Based on truck sales data from 2019 to 2021, PT X has experienced a decrease in truck sales. In July 2021, 2 out of 6 transactions failed because customers preferred to buy trucks from other companies. PT X suspects issues with customer loyalty. This study aims to evaluate customer loyalty levels based on factors influencing them. The research phase begins with the construction of research models and questionnaires containing rating questions on perceived value, product quality, service quality, corporate image, customer satisfaction, and customer loyalty. Questionnaires were distributed to customers who had purchased trucks from PT X between October 2021 and November 2021. Data processing is conducted using the PLS-SEM method to derive research conclusions. Based on the results of data processing, it was found that the factors affecting customer loyalty are product quality, corporate image, and customer satisfaction. Suggestions include a focus on these three factors and improvement in the spare part procurement system, with the hope that customer loyalty levels and truck sales will increase.
Intensi Konsumen dalam Menggunakan BBM yang Lebih Ramah Lingkungan berdasarkan UTAUT2 dengan Mempertimbangkan Aspek Keberlanjutan Pangaribuan, Marvel; Sitorus, Hotna Marina
Jurnal Rekayasa Sistem Industri Vol. 14 No. 2 (2025): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jrsi.v14i2.9484.243-250

Abstract

This research aims to identify the factors influencing the intention to use more environmentally friendly fuel for private vehicles. According to the regulations of the Ministry of Energy and Mineral Resources (ESDM), environmentally friendly fuel is fuel with a minimum octane rating of 91 or a minimum cetane rating of 51. Although the Indonesian government has encouraged the public to use environmentally friendly fuel, the public has not yet made this fuel their primary choice. This study examines the intention to adopt environmentally friendly fuel based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model. In line with the characteristics of environmentally friendly fuel, this research enriches the UTAUT2 model with a sustainability perspective through the variables of environmental knowledge and environmental friendliness, which are the theoretical contributions of the study. The developed research model was evaluated using Partial Least Squares Structural Equation Modelling (PLS-SEM) based on 129 data collected from residents of major cities in Indonesia who refuel their vehicles. The results of this study found that environmental knowledge, habit, and price value significantly influence the public's intention to use environmentally friendly fuel. This research also offers practical contributions for stakeholders in the form of recommendations such as socialization and economic promotion to increase the use of more environmentally friendly fuel in Indonesia.
Extending the Theory of Planned Behavior to Predict Waste Bank Utilization Intention in Pantai Indah Kapuk Yogi Yusuf Wibisono; Hotna Marina Sitorus; Felicia Christiana
Jurnal Ilmu Lingkungan Vol 24, No 4 (2026): July 2026
Publisher : School of Postgraduate Studies, Diponegoro Univer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jil.24.4.917-929

Abstract

Active involvement of all sectors of society is essential for effective waste management, particularly in addressing non biodegradable waste. Although the 3R (Reduce, Reuse, and Recycle) framework has been widely promoted and supported by the establishment of community-based waste banks to facilitate recycling activities, public participation in utilizing these facilities remains limited. This study aims to investigate the determinants of waste bank utilization intention by extending the Theory of Planned Behavior (TPB) with stimulus-based factors derived from the Stimulus Organism–Response (SOR) framework. Data were collected through a structured questionnaire survey involving 175 respondents. The variables examined include attitude, subjective norms, perceived behavioral control, environmental knowledge, and waste bank knowledge. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that attitude, subjective norms, and perceived behavioral control have a significant positive effect on waste bank utilization intention, with attitude being the most influential determinant (β = 0.353). In addition, environmental knowledge (β = 0.426) and waste bank knowledge (β = 0.392) significantly influence attitudes toward waste bank utilization. The proposed model demonstrates moderate explanatory power, explaining 64.3% of the variance in waste bank utilization intention and 50.1% of the variance in attitude. Overall, these findings indicate that the extended TPB effectively explains waste bank utilization intention in the Pantai Indah Kapuk area, with knowledge serving as a key antecedent of attitude, which in turn contributes to waste bank utilization intention.
Co-Authors Budiono, Fernand Amadeo Christa Vania Cynthia Prithadevi Juwono Daniel Kurniawan Daniel Kurniawan Eleonora Julianti Mardi Utami Elizabeth Marthalia, Elizabeth Felicia Christiana Kurnia, Felick Lilianto, Kent Julian Livia Nathania Loren Pratiwi Nathania, Livia Pangaribuan, Marvel Steven Wirajaya Wirajaya, Steven Yogi Purnawan Yogi Purnawan Yogi Yusuf Wibisono