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p-Index From 2020 - 2025
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All Journal Ilomata International Journal of Social Science The Eastasouth Journal of Social Science and Humanities
Dinda Dwimanda Wahyuningtias, Dinda Dwimanda
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Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Mitigating Culture Shock Through Intercultural Communication: A Case Study of Expatriates in South Jakarta Lena, Pratika Martha; Wahyuningtias, Dinda Dwimanda; Maryami
Ilomata International Journal of Social Science Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i4.1735

Abstract

This study investigates how expatriates in South Jakarta employ intercultural communication strategies to mitigate culture shock and adapt to a new cultural environment. As global mobility increases, understanding the psychological and social challenges faced by expatriates in multicultural urban settings becomes crucial. Using a qualitative case study approach, in-depth interviews were conducted with seven expatriates of diverse cultural backgrounds. The findings reveal that expatriates experience significant culture shock in the form of language barriers, unfamiliar social norms, and emotional disorientation during their initial adaptation phase. To address these challenges, they employ various strategies such as learning the local language, adjusting communication styles, building social support networks, and participating in community activities. These strategies facilitate gradual adaptation and foster intercultural competence, leading to a sense of belonging and bicultural identity. The study highlights that cultural adaptation is a reciprocal process, where both expatriates and local communities engage in mutual exchange and learning. The results provide practical insights for organizations and policymakers to support expatriate adjustment and promote inclusive multicultural environments.
Analysis of Communication Services of the CNP LP3I Jakarta Depok Campus Division on Final Year Students in Understanding the Program for Preparing to Enter the World of Work Wahyuningtias, Dinda Dwimanda; Tomasowa, Gloria Angelita
The Eastasouth Journal of Social Science and Humanities Vol. 3 No. 01 (2025): The Eastasouth Journal of Social Science and Humanities (ESSSH)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esssh.v3i01.774

Abstract

This study aims to analyze the communication of the Cooperation and Placement Division (CNP) of the LP3I Polytechnic Jakarta Depok Campus to final year students in understanding the program to prepare them for entering the world of work using a qualitative approach through case study methods. Data was collected through interviews, observations, and documentation, then analyzed using the Service-Dominant Logic (SDL) theory by Vargo and Lusch and Joseph A. DeVito's interpersonal communication theory. The results of the study show that the CNP Division's service communication is effective through a combination of digital and face-to-face communication that is two-way, dynamic, and adaptive to student needs, with the main stages being information delivery, personal assistance, structured training, and service evaluation. The implementation of SDL principles is evident in the collaboration between CNP, students, alumni, and industry partners as co-creators of value in creating service value oriented towards work readiness. Interpersonal communication elements such as openness, empathy, support, positive attitude, and equality are important factors that strengthen the relationship between CNP staff and students. Communication barriers such as time constraints, differences in understanding, and low student motivation can be minimized through a personal approach and empathetic communication. In conclusion, the CNP Division plays a strategic role in building an integrative service communication ecosystem between the world of education and the world of work, where effective communication not only increases students' understanding of career preparation programs but also strengthens their interpersonal skills, professionalism, and confidence. It can also serve as a reference for other vocational education institutions in developing a collaborative and value-based service communication model to produce competent graduates who are ready to compete in the world of work.
Co-Authors Lena, Pratika Martha Maryami Tomasowa, Gloria Angelita