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All Journal CommIT (Communication & Information Technology) Binus Business Review ComTech: Computer, Mathematics and Engineering Applications Journal of Applied Data Sciences
Ford Lumban Gaol, Ford Lumban
Bina Nusantara University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Mathematics

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The Behavior of Online Museum Visitors on Facebook Fan Page of the Museum in Indonesia Sundjaja, Arta Moro; Gaol, Ford Lumban; Abdinagoro, Sri Bramantoro; Abbas, Bahtiar S.
Binus Business Review Vol 8, No 3 (2017): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v8i3.3742

Abstract

The objective of this research was to discover the behavior of museum visitors on Facebook fan page in Indonesia based on the user motivation, user expectation, online community involvement, and Facebook fan page of the museum. This research used a quantitative approach to descriptive analysis. The population was the Facebook users who had followed the Facebook fan page of the museum in Indonesia. The samples used were 270 respondents. The researchers distributed the questionnaire to a Facebook group managed by museums or communities. Based on the demographic profile of respondent, the researchers discover that the respondents are highly educated, work as employees or student, and allocate more than Rp500.000,00 per month for traveling expense. Based on social media behavior of the respondents, the respondents are active using Facebook and not aware of the presence of museum in social media. The respondents require museum information, social interaction, and entertainment on Facebook fan page of the museum. Therefore, museum managers must maintain the content quality and perceived usefulness in delivering the information through Facebook. The involvement of cultural community can help people to get honest information about museum through credible opinion from the respondents.
INFORMATION SYSTEM STRATEGIC PLANNING WITH ENTERPRISE ARCHITECTURE PLANNING Astri, Lola Yorita; Gaol, Ford Lumban
CommIT (Communication and Information Technology) Journal Vol 7, No 1 (2013): CommIT Vol. 7 No. 1 Tahun 2013
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v7i1.580

Abstract

An integrated information system is needed in an enterprise to support businessprocesses run by an enterprise. Therefore, to develop information system can use enterprisearchitecture approach which can define strategic planning of enterprise information system. SMPNegeri 1 Jambi can be viewed as an enterprise because there are entities that should be managedthrough an integrated information system. Since there has been no unification of different elementsin a unity yet, enterprise architecture model using Enterprise Architecture Planning (EAP) isneeded which will obtain strategic planning of enterprise information system in SMP Negeri 1Jambi. The goal of strategic planning of information system with Enterprise Architecture Planning(EAP) is to define primary activities run by SMP Negeri 1 Jambi and support activities supportingprimary activities. They can be used as a basis for making data architecture which is the entities ofapplication architecture. At last, technology architecture is designed to describe technology neededto provide environment for data application. The plan of implementation is the activity plan madeto implemented architectures by enterprise.
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ Prasetyo, Ario Adi; Gaol, Ford Lumban
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2689

Abstract

The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes. The population in this study is 1500 employees or users of the IT Service Desk service. By using the Slovin, 100 users were obtained in the sample. The variables in this study include success factors of IT Service Desk and Problem Management. Methods of data collection include using questionnaire s. Analysis of data is conducted using multivariate analysis of the factor analysis. The conclusions of this research is obtained from, among others, the factors of success of the IT Service Desk and Problem Management. There are 9 to 37 variables and indicators. From the research, it is found that there is a relationship between factors. And after the reduction process of 37 indicators four new factors was formed which consist of a quick solution factor, excellent IT Service Desk factor, focus support factor, and excellent staff factor. From all the new factors, quick solution is the most dominant factor. 
Data Monetization Service Development Using Iterative Lifecycle Framework, Quality Assurance, and Open Web Application Security Project: A Case Study of a Utility Company in Indonesia Kusuma Atmaja, Wahyu Haris; Warnars, Harco Leslie Hendric Spits; Gaol, Ford Lumban; Soewito, Benfano
CommIT (Communication and Information Technology) Journal Vol. 18 No. 2 (2024): CommIT Journal
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v18i2.10293

Abstract

The research aims to provide Data Monetization (DM) services for an Indonesian utility company as a pilot to generate additional revenue beyond the primary operation. The service is built using an iterative development lifecycle framework and evaluated based on five Quality Goals (QGs), including application and security testing activities. The framework includes methods for processing and modeling electricity usage data, testing application quality, checking infrastructure quality, and ensuring access security for front-end and back-end applications using the Open Web Application Security Project (OWASP). For data modeling, Support Vector Regression (SVR) is used, and it outperforms Polynomial Regression (PR) and Multi-Layer Perception (MLP) Neural Networks. Furthermore, QG shows strong performance with an Relative Root Mean Squared Error (RRMSE) value < 10%, high forecasting ability with Mean Average Probability Error (MAPE) < 10%, and a near-zero average error rate (Mean Squared Error (MSE)) square using minimal data from four months. The services go through functional and integration test to ensure product quality and application performance, which results in a minimum of 95% service response in throughput, 0.128 seconds for processing 2,000 requests, stability at 300–500 in one second per hour, and 7–21 seconds during peak hours. Additionally, the service passes nine penetration tests and ten vulnerability assessments using the OWASP top 10:2021 category. Based on the comprehensive testing and evaluation results, both the application and the service are considered ready and secured for deployment.
Development of Gamification-Based Learning Management System (LMS) with Agile Approach and Personalization of FSLSM Learning Style to Improve Learning Effectiveness Saputra, Jeffri Prayitno Bangkit; Prabowo, Harjanto; Gaol, Ford Lumban; Hertono, Gatot Fatwanto
Journal of Applied Data Sciences Vol 6, No 1: JANUARY 2025
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v6i1.486

Abstract

This research focuses on designing a Learning Management System (LMS) that incorporates gamification elements while addressing student learning styles based on the Felder-Silverman Learning Style Model (FSLSM). Using Agile methodology in the development process, the LMS is designed to deliver a more personalized learning experience, with features tailored to students' unique learning style preferences. The research process began with a comprehensive user needs analysis, followed by iterative design and development in accordance with Agile principles. System evaluation involved user feedback and performance analysis, revealing that the developed LMS increased student engagement by 25% and improved learning motivation by 30% compared to the previous system. Furthermore, 88% of users reported a positive experience with the personalized features, and the system achieved an overall satisfaction score of 85% in usability testing. These results demonstrate that the LMS effectively enhances student motivation and engagement in the learning process while providing a more individualized learning experience. This research contributes to the advancement of adaptive and responsive learning systems that better meet the diverse needs of students.
Co-Authors . Edison Abdinagoro, Sri Bramantoro Arta Moro Sundjaja, Arta Moro Bahtiar S. Abbas Bangkit, Jeffri Prayitno Benfano Soewito Harjanto Prabowo Hertono, Gatot Fatwanto Kusuma Atmaja, Wahyu Haris Lola Yorita Astri, Lola Yorita Prasetyo, Ario Adi Virginia Tulenan Warnars, Harco Leslie Hendric Spits