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All Journal Journal of Fisheries Resources Utilization Management and Technology jurnal niara
Pertiwi Handayani, Pertiwi
Program Studi Pemanfaatan Sumberdaya Perikanan, Jurusan Perikanan, Fakultas Perikanan dan Ilmu Kelautan, Universitas Diponegoro
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Journal : jurnal niara

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UPAYA PEMBERIAN PELAYANAN PUBLIK DI UPT PUSKESMAS BALAI MAKAM KABUPATEN BENGKALIS afrizal, dedy; effendi, nahar; handayani, pertiwi
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.221 KB) | DOI: 10.31849/nia.v12i1.2331

Abstract

Public services provided by service providers must be synchronized with act no.25 of 2009 on public services in which there are stipulation of services, goods services, and administrative services for the society. The technical services unit (upt) of the puskesmas balai makam subdistrict of bathin solapan, bengkalis regency is a type of non-inpatient puskesmas under the supervision of the bengkalis district health service that provides services to the society, especially health services, however the facilities and infrastructure are not well implemented, payment system is not in accordance with the standard, and the problem of lack of availability of medicines for people who need health services. This study will elaborate the conduct of the services at how the implementation of services, supporting factors and inhibiting factors of health services. The result of the study will refer to the implementation of 5 indicators such as tangibles, reliability, responsiveness, assurance, emphaty are obtained a total score of 3,974 (88.31%) for the good category
Co-Authors - Ismail - Pramonowibowo Dedy Afrizal Effendi, Nahar