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Analisis Kinerja Birokrasi Publik pada Dinas Sosial Kota Dumai Afrizal, Dedy
SOROT Vol 13, No 1 (2018)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Riau

Kinerja Birokrasi publik merupakan hasil kerja yang dilakukan secara bersama-sama oleh pegawai dalam sebuah organisasi. Pencapaian kinerja tersebut tentunya dapat dilihat dari pencapaian target kerja yang telah disusun dan adanya dukungan serta upaya dari seluruh bagian unit kerja. Dinas Sosial Kota Dumai dalam menjalankan aktivitasnya sesuai dengan apa yang diprogramkan. Tujuan penelitian ini adalah untuk mengetahui dan melihat kinerja birokrasi publik pada Dinas Sosial Kota Dumai serta faktor pendukung penghambat dari Kinerja Birokrasi Publik pada Dinas Sosial Kota Dumai. Populasi melibatkan seluruh pegawai dengan metode sensus dengan teknik pengumpulan data melalui angket yang hasilnya dianalisis menggunakan analisis statistik deskriptif. Hasil penelitian ini diperoleh skor 1.319 (68,69%) dengan kategori Cukup Baik. Faktor Pendukung ditemukan dalam penelitian ini yaitu, terdapatnya akuntabilitas pegawai dalam bentuk tanggung jawab dalam pelaksanaan tugas pokok dan fungsi dan terdapatnya responsibilitas dalam penyelenggaran administrasi tugas-tugas kepemerintahan bidang Sosial sedangkan faktor penghambat dalam penelitian yaitu masih kurangnya kualitas pelayanan yang diberikan untuk penyandang sosial dan masih kurangnya produktivitas dalam upaya pencapaian program kerja yang telah dilaksanakan.Performance of public bureaucracy is the result of work done jointly by employees in an organization. Achievement of the performance, of course, can be seen from the achievement of work targets that have been prepared and the support and efforts of all parts of the work unit. Dumai City Social Service in carrying out its activities run in accordance with what is programmed. The purpose of this study is to know and see the performance of public bureaucracy at Dumai City Social Service as well as supporting factors inhibiting the Public Bureaucracy Performance at Dumai City Social Service. Population involves all employees with census method with data collection technique through the questionnaire which results are analyzed using descriptive statistical analysis. The results of this study obtained a score of 1319 (68.69%) with the category Good Enough. Supporting factors found in this research that is, there is accountability of employees in the form of responsibility in the implementation of the main tasks and functions and the existence of Responsibilities in administering administrative duties of social affairs while the inhibiting factor in the study is still lack of Quality of Service provided for the social and still lack productivity in efforts to achieve the work program that has been implemented.

UPAYA PEMBERIAN PELAYANAN PUBLIK DI UPT PUSKESMAS BALAI MAKAM KABUPATEN BENGKALIS afrizal, dedy; effendi, nahar; handayani, pertiwi
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Public services provided by service providers must be synchronized with act no.25 of 2009 on public services in which there are stipulation of services, goods services, and administrative services for the society. The technical services unit (upt) of the puskesmas balai makam subdistrict of bathin solapan, bengkalis regency is a type of non-inpatient puskesmas under the supervision of the bengkalis district health service that provides services to the society, especially health services, however the facilities and infrastructure are not well implemented, payment system is not in accordance with the standard, and the problem of lack of availability of medicines for people who need health services. This study will elaborate the conduct of the services at how the implementation of services, supporting factors and inhibiting factors of health services. The result of the study will refer to the implementation of 5 indicators such as tangibles, reliability, responsiveness, assurance, emphaty are obtained a total score of 3,974 (88.31%) for the good category

E- Government Service Review In Dumai City Indonesia: Conceptual Paper Afrizal, Dedy
Jurnal Niara Vol. 13 No. 1 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Electronic government are in their early stages in many city in Indonesia. Local government has faced a number of challenges and faced with various issues pertaining to their implementation of e-government services. This paper utilises the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore e-government services in Dumai city. The purpose of this paper to present a concept idea to seeing intention to use e-government in Dumai City. The Paper suggest future research with quantitative approach to find aspect to consider in producing significant and credible research findings. This research is expected can help government in improving intention citizensâ€™ use of e-government services. Keywords: E-Government, UTAUT model, Local Government

Dimensi Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Mayang Suri Hotel Yuhardi Yuhardi; Trya Vika Sari; Dedy Afrizal
Jurnal Ekonomika Vol 6 No 1 (2022): JURNAL EKONOMIKA - FEBRUARI
Publisher : Lembaga Layanan Pendidikan Tinggi (LLDIKTI) Wilayah IX - Sulawesi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37541/ekonomika.v6i1.717

Setiap perusahaan jasa tentunya berupaya untuk mempertahankan konsumennya. Upaya tersebut tentunya merangsang pihak perusahaan jasa untuk terus memberikan layanan jasanya secara maksimal agar seluruh konsumennya merasa puas. Mayang Suri Hotel merupakan penyedia jasa dibidang perhotelan terus memberikan layanan yang secara maksimal guna menciptakan kepuasan bai konsumennya. Namun ditemukan dari hasil surat komentar konsumen yang merasa hal tersebut belum optimal. Berdasarkan latar belakang tersebut artikel ini akan membahas tentang bagaimana pengaruh dimensi kualitas pelayanan terhadap kepuasan konsumen pada Mayang Suri Hotel. Penelitian menggunakan pendekatan kuantitatif dengan melibatkan 100 orang responden yang berasal dari konsumen hotel. Metode dalam mendapatkan data penelitian melalui observasi, wawancara dan angket. Analisa data menggunakan analisis regresi berganda (Full Regression) dengan menggunakan aplikasi SPSS. Temuan penelitian menemukan bahwa secara simultan Reliability (Kemampuan), Responsiveness (Kepedulian), Assurance (Jaminan), Empathy (sikap empati), Tangibles (Bukti Fisik) berpengaruh signifikan terhadap variabel Kepuasan pelanggan.

The Participation of the Breeders: Regional Regulation of Dumai City Concerning Livestock and Pets Dedy Afrizal; Emad Mohammed Al-Amaren; Irfan Murtadho Yusuf
Yustisia Vol 10, No 1: April 2021
Publisher : Faculty of Law, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/yustisia.v10i1.49001

This article aims to look at community participation in implementing Dumai City Act Number 10 of 2008 concerning livestock and pets, namely what impacts arise and what sanctions will be received if they do not comply and what are the anticipatory actions of the breeders so that they will not suffer losses in the future. This study is a qualitative research categorized as sociological juridical research. The data analysis was conducted using descriptive analysis. The results showed that the breeders (livestock farmers)’ lack of understanding on the regulations that had been set was one of the obstacles arising in the implementation of the law. It is hoped that the related parties involved in this Regional Regulation understand the legal sanctions and the impacts that arise from any disobedience acts. From various community backgrounds and in terms of educational factors, cultural factors, geographical aspects, and facility factors, it appears that the government's role in creating all aspects involved in jointly implementing this regional regulation is requiredBesides, breeders must implement these regional regulations as a form of anticipatory action; thus, such livestock and pet activities will not harm themselves and their environment.

Dimensi Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Mayang Suri Hotel Yuhardi Yuhardi; Trya Vika Sari; Dedy Afrizal
Jurnal Ekonomika Vol 6 No 1 (2022): JURNAL EKONOMIKA - FEBRUARI
Publisher : Lembaga Layanan Pendidikan Tinggi (LLDIKTI) Wilayah IX - Sulawesi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37541/ekonomika.v6i1.717

Setiap perusahaan jasa tentunya berupaya untuk mempertahankan konsumennya. Upaya tersebut tentunya merangsang pihak perusahaan jasa untuk terus memberikan layanan jasanya secara maksimal agar seluruh konsumennya merasa puas. Mayang Suri Hotel merupakan penyedia jasa dibidang perhotelan terus memberikan layanan yang secara maksimal guna menciptakan kepuasan bai konsumennya. Namun ditemukan dari hasil surat komentar konsumen yang merasa hal tersebut belum optimal. Berdasarkan latar belakang tersebut artikel ini akan membahas tentang bagaimana pengaruh dimensi kualitas pelayanan terhadap kepuasan konsumen pada Mayang Suri Hotel. Penelitian menggunakan pendekatan kuantitatif dengan melibatkan 100 orang responden yang berasal dari konsumen hotel. Metode dalam mendapatkan data penelitian melalui observasi, wawancara dan angket. Analisa data menggunakan analisis regresi berganda (Full Regression) dengan menggunakan aplikasi SPSS. Temuan penelitian menemukan bahwa secara simultan Reliability (Kemampuan), Responsiveness (Kepedulian), Assurance (Jaminan), Empathy (sikap empati), Tangibles (Bukti Fisik) berpengaruh signifikan terhadap variabel Kepuasan pelanggan.

Factors Influencing The Intention of Businesses Actor To Adopt Online Applications: An Empirical Evidence In Indonesia Dedy Afrizal; Sunariya Utama; H. Hildawati; Y. Yuhardi; S. Sofyan
Golden Ratio of Marketing and Applied Psychology of Business Vol. 3 No. 1 (2023): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v3i1.212

The use of technology is prevalent in both the public and private sectors. The use of technology in different community activities, of course, has an impact on the community's economic worth. The usage of many current apps makes it a viable alternative for strengthening the community's economy, particularly for micro, small, and medium-sized business actors (UMKM). The purpose of this research is to determine factors influencing the intention of UMKM actors in using accessible applications to sell their products. It is envisaged that by combining the Unified Theory of Acceptance and Use of Technology (UTAUT) theory with various more factors, it will be possible to understand the intentions of business actors toward applications. The results are obtained by using a quantitative approach that uses SEM PLS analysis sourced from respondent's answer data obtained through the distribution of questionnaires to UMKM actors, where Facilitating Condition and Trust is an important construct to consider in seeing the intentions of business actors in using an application. This is hoped that the findings of this study will serve as a reference for the government and private sector in developing policies aimed at increasing the use of applications and encouraging micro, small, and medium business actors to adopt and use online applications, which will undoubtedly help improve the Indonesian people's economy.

Citizens' Intention to Use E-Government Services in Local Government by Integrating UTAUT, TPB, and TAM Model Afrizal, Dedy; Luthfi, Ahmad; Bin Wallang, Muslimin; Hildawati, Hildawati; Ekareesakul, Kittipan
Journal of Local Government Issues Vol. 7 No. 2 (2024): September
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/logos.v7i2.32437

In contemporary society, the widespread adoption of information and communication technologies has become integral to meeting daily needs. E-Government leverages these technologies to deliver efficient and secure services to citizens, particularly at the local government level. However, existing literature lacks comprehensive exploration into citizen preferences for utilizing e-government services, especially those offered by local governments. Addressing this gap, this study investigates citizen intentions to use e-government, focusing on the application system provided by local governments. Our research framework integrates three established models (UTAUT, TAM, and TPB) and employs empirical validation through a structured questionnaire. Data collection involved 97 respondents from diverse cities/regencies. Rigorous reliability and validity assessments were conducted on the questionnaire, with analysis performed using structural equation modeling (SEM). The findings underscore the significant influence of citizens' attitudes toward e-government, shaped by factors such as effort expectancy, facilitating conditions, and perceived risk. Furthermore, a positive and significant relationship between attitude and Intention to use revealed. This research contributes to a deeper understanding of citizen behavior towards e-government services, offering insights crucial for enhancing service delivery and citizen engagement at the local level.

Partisipasi Masyarakat Dalam Pembangunan Infrastruktur Dikelurahan Cempedak Rahuk Kecamatan Tanah Putih Hafrida, Lis; Hildawati, Hildawati; Sari, Yulianda; Yanti, Meri; Afrizal, Dedy
Dialogue : Jurnal Ilmu Administrasi Publik Vol 5, No 1 (2023)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v5i1.16962

Cempedak Rahuk salah satu kelurahan yang terletak di Kecamatan Tanah Putih Kabupaten Rokan Hilir Provinsi Riau yang melaksanakan roda pemerintahan dan menggerakkan masyarakat dalam setiap kegiatan yaitu dengan mengikut sertakan masyarakat berpartisipasi untuk kemajuan pembangunan. Observasi yang dilakukan masih ditemukan rendahnya partisipasi masyarakat dalam kegiatan pembangunan. Penelitian ini bertujuan untuk melihat partisipasi masyarakat dalam pembangunan dan untuk mengetahui faktor pendukung dan penghambat partisipasi masyarakat dalam pembangunan. Penelitian dengan pendekatan kuantitatif dilakukan dengan menggunakan teori Yadav dalam Mardikanto (2013) dimana untuk melihat partisipasi dalam pembangunan yang meliputi partisipasi masyarakat didalam pengambilan keputusan, pelaksanaan kegiatan, pemantauan dan evaluasi pembangunan, Partisipasi dalam pemanfaatan hasil pembangunan. Responden yang dilibatkan meliputi pemerintah kelurahan, Lembaga kelurahan dan masyarakat sendiri dengan total 104 responden. Data diperlukan yaitu data primer dan data sekunder. Teknik pengumpulan data menggunakan kuesioner dan wawancara, Analisa data dilakukan dengan analisis statistik deskriptif. Temuan penelitian berkaitan dengan partisipasi masyarakat dalam pembangunan dikelurahan Cempedak Rahuk Kecamatan Tanah Putih adalah Cukup Baik dengan jumlah akhir total skor 2.224 atau (59.40 %). Selain itu faktor pendukung yaitu tingginya Partisipasi dalam pelaksanaan kegiatan dan pemantauan dan evaluasi pembangunan dan faktor penghambat yaitu masih rendah partisipasi dalam pengambilan keputusan dan pemanfatan hasil pembangunan.

E-Government services: Improving employment services in Dumai City Afrizal, Dedy; Wallang, Muslimin; Hijeriah, E Maznah; Erlianti, Dila; Yusuf, Irfan Murtadho
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.10266

E-government in Dumai City is a manifestation of the responsibility of the Dumai local government to improve the quality of services that are presented electronically based on websites. The development of e-government is an innovation that is carried out in developing effective and efficient government administration. The Dumai City Manpower and Transmigration Office is one of the government agencies that runs e-government services in serving communities and companies to obtain employment information. The system formed to serve the job seeker community is known as the Employment Information System (SINAKER). Empirically, this system was implemented to answer several complaints from people who wanted speed of information related to job opportunities for the community. Services that are carried out manually are still not optimal, so a good step is taken to help the community openly. This article aims to look at the process of e-government services in Dumai City which aims to assist the government in maximizing service to the community, so that people can access information on job opportunities that can be accessed via the internet. The research findings that there are 3 (three) aspects in the development of e-Government through the created system. Various suggestions were given to the government to improve its services to the public.

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