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Implementasi Kebijakan Pelayanan Kartu Identitas Anak di Kecamatan Kotapinang pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Labuhanbatu Selatan Ilma Suryani Siregar; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 4, No 4 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

This article aims to determine the implementation of the Child Identity Card (KIA) service policy in Kotapinang District at the Department of Population and Civil Registration, South Labuhanbatu Regency, North Sumatra Province and to identify and analyze the factors that influence it. The form of this research belongs to descriptive research that uses qualitative data analysis, namely this research is investigated by observation or observation, interviews, and describes the state of the object of research based on the facts. There were 18 informants in this study. Data collection techniques were obtained from interviews, observations, and documentation. While the data analysis techniques are data collection, data reduction, data presentation, and drawing conclusions. Based on the results of the study, it can be concluded that the implementation of the Child Identity Card (KIA) service policy in Kotapinang District at the Population and Civil Registration Office of South Labuhanbatu Regency, North Sumatra Province has not gone well. This is due to a lack of knowledge, perception, physical condition, gender and community living environment, lack of human resources in charge of services, lack of a special budget allocated for service equipment, frequent network disturbances so that the Standard Operational Service (SOP) is set. has been determined for 3 days sometimes not fulfilled.

Analisis Pelayanan Pendaftaran Tanah Pertama Kali Pada Kantor Pertanahan Kabupaten Humbang Hasundutan Andry Sanjaya; Yusniar Lubis; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 1 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

In order to improve the service performance of government agencies, stakeholders must pay attention to the satisfaction of the people they serve. This study aims to determine the level of community satisfaction and then to analyze the level of gap between service performance and community satisfaction with the services of the Land Office. This type of research is descriptive qualitative research, which aims to reveal the problem or situation as it is or based on the existing facts. The results show that the overall quality of land registration services provided by the Land Office of Humbang Hasundutan Regency has not met community satisfaction. The Land Office of Humbang Hasundutan Regency has not yet fully succeeded in providing good service in land registration for the first time. Obstacles in registering land for the first time at the Land Office of Humbang Hasundutan Regency, namely employees are not quick to handle public complaints, there are unscrupulous officers who try to take advantage of the service process, lack of coordination between officers, and slow service processes. For this reason, it is expected to improve the performance of the employees of the Humbang Hasundutan Regency Land Office and can take policies to discipline their employees so that they are timely in land registration services.

Pengembangan Sumber Daya Manusia dalam Meningkatkan Kinerja Pegawai Pada Protokol Sekretariat Daerah Kota Binjai Berry Nanda Sembiring; Isnaini Isnaini; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 1 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

This study discusses to the development and the factors that hinder the development of human resources in improving employee performance in the Protocol Section of the Binjai City Regional Secretariat. The research method used is descriptive research with a qualitative approach, the data collection instrument is the study of documentation and interviews, while the data analysis used is descriptive analysis. The results of this study indicate that the HR planning carried out by the Protocol Office of the Regional Secretariat of the City of Binjai has been classified as optimal and well, it can be seen that the HR planning through stages in the selection to become members of HR development training and education and HR development training has not been running optimally. Well, it can be seen that there are still people who hold positions but are still not optimal in their implementation so that the purpose of education and training for HR development is only getting a certificate. In terms of human resource management, the Binjai City Regional Secretariat Protocol Service has shown good and effective results. The constraint factors faced in HR development are: the provision of training for employees has not been carried out evenly and communication skills are still lacking, especially communication with leaders.

Implementasi Kebijakan Pelayanan Informasi dan Dokumentasi dalam Meningkatkan Pelayanan Humas pada BPSDM Provinsi Sumatera Utara Dewi Trisnawati; Budi Hartono; Dumasari Harahap
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 4 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v5i4.1774

The objectives to be achieved are to know and analyze about: Implementation of Information and documentation service policies in improving Public Relations Services at the Human Resources Development Agency of North Sumatra Province and what factors support and hinder it. . This research uses a type of qualitative research that focuses on the Implementation of Information and Documentation Service Policies in Improving Public Relations Services at the Human Resources Development Agency by focusing on the flow of services and personnel willingness and competence in providing information and documentation for the public. In the framework of the Implementation of Information and Documentation Services in Improving Public Relations Services, it becomes a supporting element for BPSDM Nort Sumatra Province in carrying out its activities as a training institution that creates Professional, Trustworthy and Dignified ASN. Implementation at the Human Resource Development Board of North Sumatra Province needs overall support and commitment to get better results. This is demonstrated by the leadership's commitment to improving the performance and competence of personnel in managing information and documentation in improving public relations services. The inhibiting factors in terms of communication, resources, disposition and bureaucratic structure make it a consideration for BPSDM Nort Sumatra Province to continue to strive to implement personnel performance and competence improvement programs in managing Information and Documentation in Improving Public Relations Services through collaborative planning, budgeting, implementation, evaluation and reporting as a whole.

Policy Implementation of Asahan Regent Regulation No. 3 of 2019 Concerning Adjustment of Retribution Rates for Parking Services on Public Roads in the Asahan Regency Area Hatta Syahputra; Budi Hartono; Dumasari Harahap
PERSPEKTIF Vol. 12 No. 4 (2023): PERSPEKTIF, October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i4.9819

This study aims to analyze the Policy Implementation of Asahan Regent Regulation Number 3 of 2019 Concerning Adjustment of Retribution Rates for Parking Services on Public Roadsides in the Asahan Regency Area and the obstacles. This research uses a qualitative descriptive research type, which is a method that describes and explains the results in the field in the form of words between sentences which are then drawn conclusions from the description. Based on the results of interviews and observations in the field which were then analyzed in this study, the results and conclusions of the parking levy policy on public roads in Asahan Regency have not been implemented properly. parking fees that are not in accordance with the provisions of the regulations and people who do not pay according to the rates, then the indicators for collecting fees in this study are still found by parking officers who do not use complete attributes in collecting fees. Then the indicators of supervision and sanctions, the results of the surveillance research conducted by the Department of Transportation are quite good but there are still violations committed by parking attendants.

Implementation of Supreme Court Regulation No. 1 of 2016 on Mediation Procedure in Divorce Cases During the Covid-19 Pandemic at Religious Courts in Medan City Kusmalina; Budi Hartono; Dumasari Harahap
PERSPEKTIF Vol. 12 No. 4 (2023): PERSPEKTIF, October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i4.10175

This study undertakes an analysis of the implementation of Supreme Court Regulation (Perma) No. 1 of 2016 concerning Mediation Procedure I in the settlement of divorce cases during the COVID-19 pandemic at Religious Courts in Medan City, while also identifying inhibiting factors. A descriptive qualitative research method is employed due to the nuanced nature of the issues at hand. Key informants (Vice Chairman of the Religious Courts in Medan City), main informants (mediators), and additional informants (court clerks) constitute the research subjects. Data collection methods encompass observation, interviews, and documentation. Data analysis includes data reduction, presentation, conclusion drawing, and verification, with data validity confirmed through triangulation. The implementation of Perma No. 1 of 2016 is evaluated through the lens of Edward III's theory, encompassing communication, disposition, resources, and bureaucratic structure. However, the appointment of mediator judges remains suboptimal. Mediation of divorce cases at the Religious Courts in Medan City is perceived as less effective, supported by the limited number of successfully mediated cases. Inhibiting factors include the scarcity of mediator judges, inadequate accessibility to mediation rooms for many individuals, and a lack of public awareness regarding the significance of mediation in case settlements.

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