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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora
Dian Aulia
Unknown Affiliation
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Kepuasan Pelanggan Pengguna Jasa Transportasi Ojek Online: Studi Pada Pengguna Grab Bike Chalimatuz Sa'diyah; Dian Aulia; Sri Nastiti Andharini
Optimal: Jurnal Ekonomi dan Kewirausahaan Vol 15 No 1 (2021): Optimal: Jurnal Ekonomi dan Kewirausahaan
Publisher : Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/optimal.v15i1.3036

Abstract

This study aims to determine the influence of service quality, price, and brand image toward customer satisfaction on GrabBike online transportation services in Malang City, either partially or simultaneously. The population in this study comes from the customers who use the GrabBike online transportation in Malang City which consists of 100 respondents. The sampling technique that used in this study is purposive sampling with the respondent's criteria, namely the Malang citizens who used GrabBike more than three times in less than six months and have Grab application on their own smartphone. The results of this study indicates that service quality, price, and brand image has a positive and significant impact toward customer satisfaction on using GrabBike online transportation services in Malang City, either partially or simultaneously. Based on the results of this study, it can be concluded that service quality, price, and brand image has a positive and significant impact toward customer satisfaction on using GrabBike online transportation services in Malang City.
Pemenuhan Hak Dan Kewajiban Warga Negara Yang Sesuai Dengan Nilai – Nilai Pancasila Agnes Tika; Dian Aulia; Tarisya Arliani Munandar
Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora Vol. 1 No. 2 (2024): April : Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/humif.v1i2.183

Abstract

This article discusses the importance of fulfilling the rights and obligations of citizens in accordance with the values of Pancasila. In this context, values such as justice, unity, democracy, prosperity and belief in the one and only God are the main foundation. The emphasis on fulfilling rights includes human rights, participation in democratic life, and legal protection, while obligations include obedience to the law, compliance with social norms, and active contribution to nation building. Through the strong implementation of Pancasila values, it is hoped that a just, prosperous and prosperous society can be realized in accordance with the ideals of the Indonesian nation.
Co-Authors Agnes Tika Chalimatuz Sa'diyah Sri Nastiti Andharini Tarisya Arliani Munandar