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All Journal Kosala : Jurnal Ilmu Kesehatan An Nafi’; Multidisciplinary Science Tamilis Synex: Multidimensional Collaboration
Sri Aminingsih
Unknown Affiliation
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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DESKRIPSI KUALITAS PELAYANAN KESEHATAN UNIT RAWAT INAP DI RUMAH SAKIT: 5 DIMENSI SERVSQUAL Valentine Kenya Wahyu Khuntari; Hendra Dwi Kurniawan; Sri Aminingsih; Ditya Yankusuma Setiani
An Nafi': Multidisciplinary Science Vol. 2 No. 03 (2025): An Nafi’
Publisher : CV Edujavare Publishing

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Abstract

Health services are efforts organized to maintain and improve public health, as well as prevent and cure diseases. Hospitals as public health institutions play an important role in providing quality health services. However, the quality of health services in hospitals often comes under scrutiny, especially in the context of inpatient services. This study focuses on the five dimensions of service quality according to the servsqual model, namely reliability, responsiveness, assurance, empathy and tangibility. In Indonesia, there has been an increase in the number of people choosing to seek treatment abroad, indicating dissatisfaction with domestic health services. This indicates the need for an in-depth evaluation of the quality of health services provided, especially in inpatient units. Research Objectives. The purpose of this study was to determine the description of health service quality based on 5 dimensions of servsqual. This study is a quantitative study with a descriptive design through a cross sectional approach. The population in this study were inpatients of the Tjan Khee Swan East and Asa buildings. The number of samples in this study were 70 respondents. The sampling technique used consecutive sampling. The results showed that the quality of service is good from the dimensions of reliability (62.9%), responsiveness (61.4%), assurance (68.6%), empathy (67.1%), tangible (64.3%). Service quality with the dimensions of reliability, responsiveness, assurance, empathy, tangible is categorized as good.
Co-Authors Budi Herminto Dinar Ariasti Diyono Diyono Endrawati - Hendra Dwi Kurniawan Ichlasi Lintang Suminar Kharisma Ayu Susilowati Linda Yuni Hastari Lucia Desi Puti Pungky Nata Yolanda Rahayu Setyaningsih Ratna Indriati Rizky Ayu Fahrunnisa Safitri Indah Paraswati Setiani, Ditya Yankusuma Sriyani Mugiarsih Taufiq Bondan Rahmawan Umi Padmiati Valentine Kenya Wahyu Khuntari Warsini Warsini Yovita Prabawati Tirta Yulianti, Tunjung Sri