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All Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Global Journal Basic Education Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Imiah Pengabdian Pada Masyarakat (JIPM)
Sri Indah Lestari
Unknown Affiliation
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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THE EFFECT OF SERVICE QUALITY AND FACILITIES ON PUBLIC SATISFACTION IN DINAS PERPUSTAKAAN KOTA TEBING TINGGI Sri Rahayu; Sri Indah Lestari; Cornelius Ricardo; Aisyah Siregar; Lukieto Cahyadi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2199

Abstract

This research aims to determine the influence of service quality and facilities on community satisfaction at the Tebing Tinggi City Library. The research method used is a quantitative method using SPSS version 25.00, which was collected from the results of interviews with visitors to the Tebing Tinggi City Library as many as 98 respondents. The analytical method used in this research is using instrument tests, namely validity and reliability tests. Classic assumption tests are normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, analysis of the coefficient of determination (R2), hypothesis testing namely T test and path analysis. The results of SPSS in this research are that the service quality variable influences community satisfaction, facilities influence community satisfaction, service quality and facilities simultaneously influence community satisfaction.
Co-Authors Aisyah Siregar Annisa Adila Bhakti Prima Findiga Cornelius Ricardo Fadlia Indasari Ibnu Fikri Khairatil Mar’ah KHAIRUL IKHWAN Latri Aras Lukieto Cahyadi Mega Fatimah Rosana Mustamin, Siti Walidah Nurazizah Rusyda Nurpaidah, Nurpaidah Ratnadila Anggraini Sabrina Habilah Lubis SRI RAHAYU Suci Tri Wardani Suharni Suharni Warda Toatubun Zalwa Pobri