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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Sahid Banking Journal
Pitria Ningsih
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Religion Economics, Econometrics & Finance Other

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PENGARUH KOMITMEN MANAJEMEN PUNCAK DALAM KUALITAS PELAYANAN BPRS TERHADAP KEPUASAN NASABAH [Studi Pada BPRS Botani (Bina Rahmah) Dramaga Bogor] Pitria Ningsih; Tubagus Rifqy Thantawi; Ermi Suryani
SAHID BANKING JOURNAL Vol 1 No 01 (2021): Oktober 2021
Publisher : Jurnal Penelitian Perbankan Syariah: Program Studi Perbankan Syariah.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.547 KB) | DOI: 10.56406/sahidbankingjournal.v1i01.24

Abstract

ABSTRACT One of the bank's problems is regarding service. The investigative questions include: 1) Does the customer service, counter and marketing of BPR Syariah together contribute to customer satisfaction? 2) Does the top management's commitment to BPR Syariah Botani service quality provide satisfaction for satisfaction? The aims of this research are: 1) To find out the effect of customer service, counter and BPRS marketing on sales satisfaction. 2) Prioritizing top management commitment to service quality of BPR Syariah Botani for credit satisfaction. This study uses quantitative analysis and the analysis used is multiple linear regression. The sampling technique used is simple random sampling. The research sample used was BPRS Botani and 100 respondents from the general public. The results of this study indicate that the adjusted R-squared value is 0.607 (60.7%). Priority satisfaction for CS, counter and marketing is 60.7%. The remaining 39.3% is approved by factors other than model. Thus the research hypothesis "There is an influence between customer service, over the counter service and marketing service on customer satisfaction of the Sharia Botanical Financing Bank" is accepted. The proposal for BPR Syariah Botani is the recovery rate for vocational training for BPRS employees, particularly in the service sector. Because it can increase satisfaction in terms of service and attract potential customers to do business with the bank. For visitor satisfaction, based on three data variables, respondents agree that the average is +4.
IMPLEMENTASI MANAJEMEN KELAS DALAM MENGATASI PERILAKU KURANG DISIPLIN PESERTA DIDIK PADA PEMBELAJARAN PAI DI MAN 2 KOTA SUKABUMI Amelia Putri; Ratna Sukma Dewi; Fadilla Nurul Fauzia; Diki Hermawan; Pitria Ningsih; Muhammad Sidik
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 Nomor 02, Juni 2026 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.45168

Abstract

This study examines the implementation of classroom management in addressing undisciplined behavior of students in Islamic Religious Education (PAI) learning at MAN 2 Kota Sukabumi. The background of this research is based on the presence of various forms of undisciplined behavior among students, such as tardiness, lack of dress discipline, and delays in returning to class after breaks, which affect the effectiveness of the learning process. The purpose of this study is to describe the implementation of classroom management, identify forms of undisciplined behavior, and analyze the efforts made by teachers in overcoming these challenges. This research uses a qualitative approach with a field research method, where data were collected through observation, interviews, and documentation. The results show that classroom management has been implemented through planning, implementation, and direct classroom control. Teachers apply clear rules, maintain consistent supervision, and use a humanistic approach in guiding students. Despite several challenges, such as differences in student characteristics and limited external support, the strategies applied by teachers are able to gradually reduce undisciplined behavior and create a more conducive and effective learning environment. Therefore, effective and human-centered classroom management plays a significant role in improving student discipline and supporting the quality of the learning process.
Co-Authors Amelia Putri Diki Hermawan Ermi Suryani Fadilla Nurul Fauzia Muhammad Sidik Ratna Sukma Dewi Thantawi, Tubagus Rifqy